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Customer Return Associate Jobs in New York (NOW HIRING)

bav

Returns Support Associate 3

Manhattan, NY · On-site

$18.75 - $24.25/hr

Job Overview: The Returns associate will assist the Logistics team with all Reverse Logistics ... return. These areas will include, but are not limited to, advanced exchanges, fraud, customer ...

HR NOW (2)

Returns Processing Associate

Edison, NJ · On-site

$16/hr

The Returns processing associate will manage and process customer returns from the online operation. Task: * Unload pallets and unpack product returns * Receive, inspect, and process incoming product ...

Retrofête

Customer Service Associate

Manhattan, NY · On-site

$26 - $30/hr

he Customer Service Associate will support the day-to-day customer experience across all channels ... Provide knowledgeable support regarding orders, shipping, returns, exchanges, product information ...

New

Retrofête

Customer Service Associate

Manhattan, NY · On-site

$26 - $30/hr

he Customer Service Associate will support the day-to-day customer experience across all channels ... Provide knowledgeable support regarding orders, shipping, returns, exchanges, product information ...

New

Le Vian

Be Seen First

Customer Service Associate

Great Neck, NY · On-site

$18 - $25/hr

We are seeking a Customer Service Associate to join our team! In this important role, you'll be ... Trade-In Returns * Research availability of inventory and matching items 2. Respond to email ...

LE VIAN CORP

Customer Service Associate

Great Neck, NY · On-site

$18 - $25/hr

We are seeking a Customer Service Associate to join our team! In this important role, you'll be ... Trade-In Returns * Research availability of inventory and matching items * Respond to email ...

Workforce 1

Customer Service Associate

Staten Island, NY · On-site

$17 - $20/hr

Position Overview The Customer Service Associate is responsible for providing customers with ... Handle returns, exchanges, and basic customer concerns. * Stock shelves and ensure merchandise is ...

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

This role is based in our Midtown NYC office, is client-facing, and works closely with Customer ... Manage damaged return workflows with our 3PL, including photo documentation and investigations

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

This role is based in our Midtown NYC office, is client-facing, and works closely with Customer ... Manage damaged return workflows with our 3PL, including photo documentation and investigations

COSTELLOS ACE

Sales Associate

Bellmore, NY · On-site

$17/hr

Business Title: - Sales Associate Job Purpose: - To provide exceptional customer service and drive ... customer returns and exchanges professionally. - Stay up-to-date on product information and ...

COSTELLOS ACE

Sales Associate

Bellmore, NY · On-site

$17/hr

Business Title: - Sales Associate Job Purpose: - To provide exceptional customer service and drive ... customer returns and exchanges professionally. - Stay up-to-date on product information and ...

Catbird

Associate Director, Customer Experience

Brooklyn, NY · On-site

$17.25 - $23.25/hr

Catbird, a DTC demi-fine jewelry company, is looking for an Associate Director of Customer ... Monitor the returns experience for domestic and international orders and troubleshoot issues as ...

Fair Harbor

Customer Service Associate

Jersey City, NJ · On-site

$15.25 - $21/hr

A bout the Role Title: Customer Service Associate Job Location: Remote Reports To: Manager ... returns, exchanges, and product concerns with empathy and urgency Partner closely with the ...

Fair Harbor

Customer Service Associate

Jersey City, NJ · On-site +1

$15.25 - $21/hr

A bout the Role Title: Customer Service Associate Job Location: Remote Reports To: Manager ... returns, exchanges, and product concerns with empathy and urgency • Partner closely with the ...

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Customer Return Associate information

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in New York?

For Customer Return Associate jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in New York look for?

The top searched job categories for Customer Return Associate jobs in New York are:

What cities in New York are hiring for Customer Return Associate jobs?

Cities in New York with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in New York as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution.

Returns Support Associate 3

bav

Manhattan, NY • On-site

$18.75 - $24.25/hr

Full-time

Posted 16 days ago

Job description

Job Overview:

The Returns associate will assist the Logistics team with all Reverse Logistics processing issues of customer returns. Focusing on creating receive ready returns and correcting return exceptions that are stopping the processing of the return. These areas will include, but are not limited to, advanced exchanges, fraud, customer service, customer errors, loss, carrier issues, system issues, returns exemption analysis, cost analysis of return requests, refusal/ RMA creation, international return labels, and lithium. They will review internal and external customer or carrier requests and evaluate the case load to prioritize and balance the same. They will review the total case load for patterns that can be addressed or eliminated both for fraud and efficiency.

Essential Responsibilities:

  • Handle all returns cases/inquiries, prioritize it, making sure that the cases are resolved in a timely manner.
  • Perform quality control for the requests 
  • Analyze and determine the cost effectiveness of the request
  • Coordinate with both internal and external parties to address the queries
  • Identify and notify respective departments of issues and or abuse of the company policies
  • Ability to handle direct customer communication

Specific Knowledge, Skills and Abilities:

  • Time management
  • Ability to work independently.
  • Ability to design or understand process design to implement new systems.
  • Strong organizational skills

Preferred Education, Experience and Licenses:

  • Working knowledge of returns and shipping.
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About BAV

Sourced by ZipRecruiter

Industry

Convention and trade show organizers

Company size

11 - 50 Employees

Headquarters location

Buffalo, NY, US

Year founded

1988

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