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Customer Return Associate Jobs in New York (NOW HIRING)

HR NOW (2)

Returns Processing Associate

Edison, NJ

$16/hr

The Returns processing associate will manage and process customer returns from the online operation. Task: * Unload pallets and unpack product returns * Receive, inspect, and process incoming product ...

PGA TOUR Superstore

Customer Service Associate

Asbury Park, NJ · On-site

$15.50 - $21.50/hr

PGA TOUR Superstore Customer Service Associate 16.25 - 18.75 USD Hourly At PGA TOUR Superstore, we ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

Cabela's

Customer Service Associate

Sayreville, NJ · On-site

$18 - $20.75/hr

Customer Relations Associate Our new retail location in Sayreville, NJ will feature 200,000 square ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

PGA TOUR Superstore

Customer Service Associate

Norwalk, CT · On-site

$14.50 - $20/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

PGA TOUR Superstore

Customer Service Associate

Norwalk, CT

$14.50 - $20/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

This role is based in our Midtown NYC office, is client-facing, and works closely with Customer ... Manage damaged return workflows with our 3PL, including photo documentation and investigations

Bass Pro Shops

Customer Service Associate

Sayreville, NJ · On-site

$18 - $20.75/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

This role is based in our Midtown NYC office, is client-facing, and works closely with Customer ... Manage damaged return workflows with our 3PL, including photo documentation and investigations

Bass Pro Shops

Customer Service Associate

Sayreville, NJ · On-site

$18 - $20.75/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

COSTELLOS ACE

Sales Associate

Bellmore, NY

$17/hr

Business Title: - Sales Associate Job Purpose: - To provide exceptional customer service and drive ... customer returns and exchanges professionally. - Stay up-to-date on product information and ...

COSTELLOS ACE

Sales Associate

Bellmore, NY · On-site

$17/hr

Business Title: - Sales Associate Job Purpose: - To provide exceptional customer service and drive ... customer returns and exchanges professionally. - Stay up-to-date on product information and ...

Catbird

Associate Director, Customer Experience

New York, NY · On-site

$18 - $24/hr

Catbird, a DTC demi-fine jewelry company, is looking for an Associate Director of Customer ... Monitor the returns experience for domestic and international orders and troubleshoot issues as ...

New

Catbird

Associate Director, Customer Experience

New York, NY · On-site

$18 - $24/hr

Catbird, a DTC demi-fine jewelry company, is looking for an Associate Director of Customer ... Monitor the returns experience for domestic and international orders and troubleshoot issues as ...

New

Catbird

Customer Service Associate

Brooklyn, NY · On-site

$21 - $24/hr

Customer Service Associate Catbird, a fine jewelry company, is currently looking for a thoughtful ... Independently manage administrative workflows including repairs processing, returns/exchanges, and ...

Blue Nile

Reverse Logistics Associate

New York, NY · On-site

$17.50 - $18.50/hr

The Reverse Logistics Associate is responsible for supporting the day-to-day execution of reverse ... customer returns, repairs, and returned inventory. Reporting to the Reverse Logistics team ...

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Customer Return Associate information

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in New York? For Customer Return Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in New York look for? The top searched job categories for Customer Return Associate jobs in New York are:
What cities in New York are hiring for Customer Return Associate jobs? Cities in New York with the most Customer Return Associate job openings:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in New York as of August 2026, with employment types broken down into 62% Full Time, 21% Part Time, and 17% Temporary. Highlights an 84% In-person, and 16% Hybrid job distribution.

Returns Processing Associate

HR NOW (2)

Edison, NJ

$16/hr

Full-time

Re-posted 2 hours ago

Job description

Now Hiring:

Returns Processing Associate

Responsibilities: 

 The Returns processing associate will manage and process customer returns from the online operation. 

Task:

  • Unload pallets and unpack product returns
  • Receive, inspect, and process incoming product returns from customers to determine the condition and notate any damaged or missing parts
  • Verify that the returned merchandise matches the quantity and the product shipped (model and serial)
  • Photograph evidence of faulty returns according to claim requirements
  • Returns products on racks, shelves, or in designated areas by product category
Qualifications:
  • High school diploma or equivalent
  • Previous experience in ecommerce returns processing or a similar role is preferred.
  • Keen attention to detail with an ability to distinguish between minor variations in colors, styles, and product codes etc.
  • Strong organizational skills with attention to detail and accuracy.
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively in a team environment.
  • Familiarity with inventory management systems and ecommerce platforms is a plus.
  • Problem-solving skills and the ability to handle challenging situations with a customer-focused approach.
  • Must have reliable transportation
  • Must be willing to operate hand trucks, pallet jacks, and ability to lift and move boxes up to 70 lbs.
  • Extended periods of standing and walking may be required.
  • Able to perform physical tasks that include standing, lifting, pushing, pulling, bending and kneeling.