The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Quick apply
The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
The Part Time Customer Service Associate provides customer service that is above and beyond for ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Quick apply
The Part Time Customer Service Associate provides customer service that is above and beyond for ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Warehouse Associate
Batavia, NY · On-site
$15.25 - $18/hr
Warehouse Associate Founded in 1945 as Elliott Auto Supply, Factory Motor Parts (FMP) has grown ... Ability to write customer returns accurately * Must be able to handle hazardous materials
Warehouse Associate
Batavia, NY · On-site
$15.25 - $18/hr
Warehouse Associate Founded in 1945 as Elliott Auto Supply, Factory Motor Parts (FMP) has grown ... Ability to write customer returns accurately * Must be able to handle hazardous materials
Customer Service Associate
Rochester, NY · On-site
$17.50/hr
The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Customer Service Associate
Rochester, NY · On-site
$17.50/hr
The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Customer Service Associate
Rochester, NY · On-site
$17.50/hr
The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Customer Service Associate
Rochester, NY · On-site
$17.50/hr
The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Customer Service Associate
Rochester, NY · On-site
$17.50/hr
The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Customer Service Associate
Rochester, NY · On-site
$17.50/hr
The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Warehouse Associate
Batavia, NY · On-site
$17/hr
Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials
Warehouse Associate
Batavia, NY · On-site
$17/hr
Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials
Warehouse Associate
Batavia, NY · On-site
$17/hr
Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials
Warehouse Associate
Batavia, NY · On-site
$17/hr
Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials
The Part Time Customer Service Associate provides customer service that is above and beyond for ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
The Part Time Customer Service Associate provides customer service that is above and beyond for ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Part Time Customer Service Associate
Rochester, NY · On-site
$17.50/hr
The Part Time Customer Service Associate provides customer service that is above and beyond for ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Part Time Customer Service Associate
Rochester, NY · On-site
$17.50/hr
The Part Time Customer Service Associate provides customer service that is above and beyond for ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Seasonal Customer Service Associate
Rochester, NY · On-site
$17.50/hr
The Seasonal Customer Service Associate provides customer service that is above and beyond for ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Seasonal Customer Service Associate
Rochester, NY · On-site
$17.50/hr
The Seasonal Customer Service Associate provides customer service that is above and beyond for ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
The Seasonal Customer Service Associate provides customer service that is above and beyond for ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
The Seasonal Customer Service Associate provides customer service that is above and beyond for ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...
Customer Service Associate
North Chili, NY · On-site
$13.75 - $19/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
North Chili, NY · On-site
$13.75 - $19/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
Webster, NY · On-site
$13.25 - $18.25/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
Webster, NY · On-site
$13.25 - $18.25/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
$15 - $20.75/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
$15 - $20.75/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
Pittsford, NY · On-site
$13.75 - $19/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
Pittsford, NY · On-site
$13.75 - $19/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
Rochester, NY · On-site
$15 - $20.75/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
Rochester, NY · On-site
$15 - $20.75/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
Rochester, NY · On-site
$14.25 - $19.75/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
Rochester, NY · On-site
$14.25 - $19.75/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
North Chili, NY · On-site
$13.75 - $19/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
North Chili, NY · On-site
$13.75 - $19/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
Rochester, NY · On-site
$14.25 - $19.75/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Service Associate
Rochester, NY · On-site
$14.25 - $19.75/hr
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...
Customer Return Associate information
See Rochester, NY salary details
$8.78 - $10.44
3% of jobs
$10.44 - $12.10
8% of jobs
$12.10 - $13.76
12% of jobs
$13.86 is the 25th percentile. Wages below this are outliers.
$13.76 - $15.42
28% of jobs
$15.42 - $17.08
15% of jobs
$18.45 is the 75th percentile. Wages above this are outliers.
$17.08 - $18.74
11% of jobs
$18.74 - $20.40
8% of jobs
$20.40 - $22.06
5% of jobs
$22.06 - $23.72
4% of jobs
$23.72 - $25.38
3% of jobs
$25.38 - $27.04
2% of jobs
$8
$16
$27
How much do customer return associate jobs pay per hour?
As of Sep 2, 2026, the average hourly pay for customer return associate in Rochester, NY is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.99 per hour, depending on experience, location, and employer.
What is a customer return associate?
Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.
What are the key skills and qualifications needed to thrive as a customer return associate?
To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are some common challenges faced by customer return associates, and how can they be successfully managed?
Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.
What is the difference between Customer Return Associate vs Retail Associate?
| Aspect | Customer Return Associate | Retail Associate |
|---|---|---|
| Credentials | High school diploma or equivalent, training on return policies | High school diploma or equivalent, sales and customer service training |
| Work Environment | Customer service counters, return areas, stockrooms | Sales floors, checkout counters, stockrooms |
| Employer & Industry | Retail stores, e-commerce warehouses | Retail stores, supermarkets, department stores |
| Job Focus | Processing returns, inspecting returned items, customer assistance | Assisting customers, sales, stocking, and merchandising |
The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.
What are popular job titles related to Customer Return Associate jobs in Rochester, NY?
For Customer Return Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Rochester, NY look for?
The top searched job categories for Customer Return Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Return Associate jobs?
Cities near Rochester, NY with the most Customer Return Associate job openings:
$17.50/hr
Full-time
Medical, Dental, Vision, Retirement
Re-posted 3 days ago
Hertz rating
6.3
Based on 197 frontline employees who took The Breakroom Quiz
141st of 177 rated vehicle equipment hire
Job description
The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Wage: $17.50/hr
Schedule: Nights & Weekends
Qualifications:
3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
Apply today and shift your career into drive for tomorrow!
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
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