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Customer Return Associate Jobs in New York (NOW HIRING)

Fastretailing

Customer Service Associate

Kearny, NJ · On-site

$19/hr

Customer Service Associate REPORTS TO: Direct Supervisor LOCATION: Kearny, New Jersey Company ... Liaise with distribution centers to research disruption to order fulfillment or return process.

Uniqlo

Customer Service Associate

Kearny, NJ · On-site

$19/hr

Customer Service Associate REPORTS TO: Direct Supervisor LOCATION: Kearny, New Jersey Company ... Liaise with distribution centers to research disruption to order fulfillment or return process.

Signetjewelers

Reverse Logistics Associate

New York, NY

$17.50 - $18.50/hr

The Reverse Logistics Associate is responsible for supporting the day-to-day execution of reverse ... customer returns, repairs, and returned inventory. Reporting to the Reverse Logistics team ...

Blue Nile

Reverse Logistics Associate

New York, NY · On-site

$17.50 - $18.50/hr

The Reverse Logistics Associate is responsible for supporting the day-to-day execution of reverse ... customer returns, repairs, and returned inventory. Reporting to the Reverse Logistics team ...

Kith

Customer Experience Associate

Brooklyn, NY · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... processing returns and Mobile POS transactions. * Provide friendly, professional, and accurate ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... processing returns and Mobile POS transactions. * Provide friendly, professional, and accurate ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... processing returns and Mobile POS transactions. * Provide friendly, professional, and accurate ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... processing returns and Mobile POS transactions. * Provide friendly, professional, and accurate ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... processing returns and Mobile POS transactions. * Provide friendly, professional, and accurate ...

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Customer Return Associate information

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in New York?

For Customer Return Associate jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in New York look for?

The top searched job categories for Customer Return Associate jobs in New York are:

What cities in New York are hiring for Customer Return Associate jobs?

Cities in New York with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in New York as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution.

Customer Service Associate

Fastretailing

Kearny, NJ • On-site

$19/hr

Part-time

Re-posted 11 days ago

Job description

JOB TITLE:Customer Service Associate
REPORTS TO:Direct Supervisor
LOCATION: Kearny, New Jersey

Company Overview:
UNIQLO apparel comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building block of each individual's style. A perfect shirt that is always being made even more perfect. The simplest design hides the most thoughtful and modern details. The best in fit and fabric is made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives.

Position Overview:

As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner while upholding the Uniqlo service philosophy.

Job Responsibilities:

  • Interact with customers over voice and multiple written channels.
  • Respond to queries related to products, services, processes, and policies.
  • Handle and resolve complaints in accordance with established policies and procedures while maintaining Customer First Mindset.
  • Assist customers with placing orders and navigating our e-commerce site.
  • Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution.
  • Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
  • Liaise with distribution centers to research disruption to order fulfillment or return process.
  • Liaise with retail stores to resolve customer concerns related to the store experience.
  • Responsible for maintaining a clean work area.
  • Perform other related duties as assigned based on the need of the business.

Qualifications

  • High school diploma or equivalent
  • Minimum six (6) months of customer service experience, retail or call center preferred
  • Excellent interpersonal, active listening, and verbal and written communication skills
  • Proficiency in Spanish preferred
  • Ability to multitask while handling customers' inquiries with a professional manner and calm disposition
  • Proficiency with computers, especially CRM software, and strong typing skills (35 WPM minimum)
  • Strong time management, problem-solving, and decision-making skills
  • Positive attitude and open to constructive criticism.
  • Adaptability and accountability
  • Regular, dependable attendance and punctuality are required

Hourly Rate: $19.00/hour

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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