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Customer Service Direct Hire Jobs (NOW HIRING)

Addison Group

Direct Hire Consultant

Chicago, IL · On-site

Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made "Best of Staffing ...

Addison Group

Direct Hire Recruiter

Phoenix, AZ · On-site

Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made "Best of Staffing ...

Addison Group

Direct Hire Consultant

Chicago, IL

Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made "Best of Staffing ...

Addison Group

Direct Hire Recruiter

Denver, CO

$60K - $65K/yr

Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made "Best of Staffing ...

Addison Group

Direct Hire Consultant

Dallas, TX · On-site

Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made "Best of Staffing ...

Addison Group

Direct Hire Recruiter

Houston, TX · On-site

$50K - $60K/yr

Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made "Best of Staffing ...

Addison Group

Direct Hire Recruiter

San Francisco, CA · On-site

$70K - $75K/yr

Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made "Best of Staffing ...

Addison Group

Direct Hire Consultant

Chicago, IL · On-site

Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made "Best of Staffing ...

Addison Group

Direct Hire Recruiter

Denver, CO · On-site

$60K - $65K/yr

Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made "Best of Staffing ...

Addison Group

Direct Hire Consultant

Chicago, IL · On-site

Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made "Best of Staffing ...

Meta

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

... hire, and direct hire consultants to them. With our unique staffing solutions, a commitment to ... Call Center experience is preferred Qualifications Call Center experience, Customer Service ...

Addison Group

Customer Service Officer

Apex, NC

$65K - $70K/yr

Job Title: Customer Service Officer Industry: Manufacturing Location (City, State): Apex, NC ... Direct Hire Pay: $65,000-$70,000 annually (flexibility up to $75,000 for highly qualified ...

Direct Hire Global

Be Seen First

Inside Sales Account Manager

Westfield, MA · On-site

$55K - $58K/yr

Present and sell company products and services to new and existing customers * Pricing product ... Deadline and detail-oriented Company Description Direct Hire Global offers each specific applicant ...

Kelly Services

PR

$4.0K/mo

Leading the integral operation of the store, including sales, customer service, merchandising, and commercial performance. * Meeting and exceeding established sales objectives. * Managing and ...

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Customer Service Direct Hire information

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How much do customer service direct hire jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service direct hire in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Direct Hire vs Customer Support Specialist?

AspectCustomer Service Direct HireCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma; certifications vary by industry
Work EnvironmentOffice, call center, or remoteOffice, call center, or remote
Employer UsagePermanent staffing for customer service rolesSupport roles within customer service teams
Search & Comparison IntentHiring process, employment typeJob responsibilities, role differences

Customer Service Direct Hire refers to permanent employment positions for customer service roles, often with benefits and stability. Customer Support Specialist typically describes a role focused on assisting customers, which may be temporary or permanent. While both roles involve customer interaction, the direct hire status emphasizes employment type, making it a key factor in job searches and hiring decisions.

What are some common challenges faced in a Customer Service Direct Hire role, and how can they be addressed?

Customer Service Direct Hire professionals often encounter challenges such as handling high call volumes, managing difficult customers, and quickly adapting to new processes or technologies. Successful team members develop strong communication and problem-solving skills to resolve issues efficiently and maintain customer satisfaction. Access to ongoing training, supportive management, and collaboration with colleagues can help address these challenges and foster a positive work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Direct Hire, and why are they important?

To thrive as a Customer Service Direct Hire, you need excellent communication skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes specific product knowledge is typically required. Strong interpersonal skills, patience, and a positive attitude help individuals stand out in managing customer interactions. These skills and qualities are crucial for delivering effective support, ensuring customer satisfaction, and building lasting client relationships.

What is a Customer Service Direct Hire?

A Customer Service Direct Hire is a position in which a company hires an employee directly into their organization to handle customer inquiries, complaints, and support needs. Unlike temporary or contract roles, direct hire positions typically offer more job security, benefits, and opportunities for advancement. Employees in these roles act as the primary point of contact for customers, helping to resolve issues and ensure customer satisfaction. Companies often use direct hire to fill long-term, essential customer service roles. This approach can lead to better retention and a stronger commitment from employees.
More about Customer Service Direct Hire jobs
What job categories do people searching Customer Service Direct Hire jobs look for? The top searched job categories for Customer Service Direct Hire jobs are:
Customer Service Direct Hire jobs near you
Infographic showing various Customer Service Direct Hire job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Director

Texas State Library and Archives Commision

Waterloo, IA • On-site

Full-time

Posted 19 days ago

Job description

Job Summary of the Customer Service Director: The Customer Service Director is a valued member of the extended leadership team. This job will primarily be responsible for maintaining effective customer service in parts, service, and warranty for customers by utilizing excellent, in-depth knowledge of company products and programs as well as working with team members within the Engineering, Operations, Supply Chain, Quality, and Sales departments.
Job Duties & Responsibilities of the Customer Service Director:
• Overall leader and process manager for customer service team, which includes Parts, Service, and warranty functions.
• Ensure friendly customer service for all incoming 'parts calls'.
• Establish and maintain business logic for the pricing of parts and service for this revenue stream.
• Lead, manage, and communicate the scheduling of parts, service, and warranty work through the operation.
• Resolves customer dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complaints and claims; following up with customers; and personally resolving difficult situations.
• Monitor programs and procedures to ensure on-time delivery, customer satisfaction, and sales attainment by registering customer service/warranty calls; tracking response time to resolution,
compiling warranty and financial data; tracking service level agreements.
• Generate quotes and register warranties within established procedures.
• Generate reports for the purpose of identifying customer service and warranty issues by collecting,analyzing, and summarizing information and trends, recommending changes for cost reduction and operational efficiencies.
• Maintains inter- and intradepartmental workflow.
Education & Experience Requirements of the Customer Service Director:
• Bachelor's degree or equivalent experience.
• 5+ years Customer Service, Technical Sales, or Manufacturing Sales experience, or more.
• Experience working in warranty for the heavy equipment industry would be desirable.
• Demonstrated ability to lead people and get results through others.
• Pricing experience is required.
• Lead, manage, and oversee the warranty process; resolve warranty claims by approving or denying based on warranty policy definition and incoming documentation; calculating benefit due; initiating payment or composing denial letter. Maintain warranty claims per sales dollar budget.
• Monitor programs and procedures to ensure on-time delivery, customer satisfaction, and sales
attainment by registering customer service/warranty calls; tracking response time to resolution, compiling warranty and financial data; tracking service level agreements.
• Generate quotes and register warranties within established procedures.
• Generate reports for the purpose of identifying customer service and warranty issues by collecting, analyzing, and summarizing information and trends, recommending changes for cost reduction and operational efficiencies.
• Maintains inter- and intradepartmental workflow.
• Assist with continuous process improvement by leading and participating in projects such as lean, 5-S and Kaizen.
• Perform any other tasks assigned to support and improve the overall operations.
• Responsible for directing, delegating, supervising, organizing, and planning.
• An ability to think ahead and plan.
• The ability to organize and manage multiple priorities.
• Customer service systems development and deployment experience.
• Problem analysis and problem resolution at a functional level.
• Responsible for employee training and development.
• Strong customer orientation.
• Excellent interpersonal and communication skills.
• Strong computer proficiency.

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