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Progressive Customer Service Jobs in Gilbert, AZ

Achieve

Customer Service

Phoenix, AZ · On-site +1

This role is structured to include career progression that allows you to train up and work toward ... Minimum of 1 year of Customer Service experience (call center or retail) * High school diploma or ...

Achieve

Customer Service

Phoenix, AZ · On-site +1

$18/hr

This role is structured to include career progression that allows you to train up and work toward ... Minimum of 1 year of Customer Service experience (call center or retail) * High school diploma or ...

Achieve

Customer Service

Phoenix, AZ · On-site +1

$18/hr

This role is structured to include career progression that allows you to train up and work toward ... Minimum of 1 year of Customer Service experience (call center or retail) * High school diploma or ...

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Progressive Customer Service information

See Gilbert, AZ salary details

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How much do progressive customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for progressive customer service in Gilbert, AZ is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is a Progressive Customer Service?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What skills and qualifications are needed for a Progressive Customer Service role?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

What challenges are faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

Does Progressive offer remote customer service jobs?

Progressive offers remote customer service positions that typically require strong communication skills and familiarity with customer management tools. These roles often involve working from home with flexible schedules and may require specific training or certifications. Availability of remote jobs can vary based on company needs and location requirements.

Is Progressive customer service a good job?

Progressive customer service roles involve assisting customers with insurance policies and claims, often requiring strong communication and problem-solving skills. The job typically offers a standard work schedule, training programs, and opportunities for advancement, making it a stable option for those interested in the insurance industry.

What job categories do people searching Progressive Customer Service jobs in Gilbert, AZ look for?

The top searched job categories for Progressive Customer Service jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Progressive Customer Service jobs?

Cities near Gilbert, AZ with the most Progressive Customer Service job openings:

Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Gilbert, AZ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,973 per year, or $18.7 per hour.

Customer Service

Phoenix, AZ • On-site, Remote

Achieve
See more jobs at Achieveexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Company Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions.

This position is 100% work-from-home. Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month!

Starting Pay:  $18.00/hr
Start Date: September 14th, 2026 

  • Monday-Friday schedules available
  • 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!)

What you’ll do:

  • Communicate with our members via phone and email, exhibiting care in every interaction
  • Listen to our members, providing empathy and solutions to their unique needs
  • Collaborate with your team to share knowledge and best practices
  • Accurately document Member interactions and activity
Qualifications

What you’ll bring:

  • Minimum of 1 year of Customer Service experience (call center or retail)
  • High school diploma or equivalent
  • Available for an 8-hour shift between the hours of 6am - 8pm
  • People-focused approach and solution mindset
  • Ability to handle a high volume of inbound calls
  • Strong communication skills

Additional Information

  • Achieve well-being with:

  • 401 (k) with employer match
  • Medical, dental, and vision with HSA and FSA options
  • Competitive vacation and sick time off, as well as dedicated volunteer days
  • Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
  • Up to $5,250 paid back to you on eligible education expenses
  • Pet care discounts for your furry family members
  • Financial support in times of hardship with our Achieve Care Fund
  • A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

  • Join Achieve, change the future

    At Achieve, we’re changing millions of lives.
    From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and work-from-home roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

    Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

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