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Customer Service Manager Jobs in Gilbert, AZ (NOW HIRING)

Valin Corporation

Customer Service Manager

Chandler, AZ · On-site

$80K/yr

The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...

Graybar

Customer Service Manager

Chandler, AZ · On-site

$80K/yr

The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...

Albertsons

Customer Service Manager

Scottsdale, AZ

Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End ...

Goodwill

Customer Service Manager

Glendale, AZ · On-site

$18/hr

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

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Customer Service Manager information

See Gilbert, AZ salary details

$24.4K

$57.8K

$100.7K

How much do customer service manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service manager in Gilbert, AZ is $57,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Gilbert, AZ?

The most popular types of Customer Service jobs in Gilbert, AZ are:

What job categories do people searching Customer Service Manager jobs in Gilbert, AZ look for?

The top searched job categories for Customer Service Manager jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Customer Service Manager jobs?

Cities near Gilbert, AZ with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,979 per year, or $26 per hour.

Customer Service Manager

Valin Corporation

Chandler, AZ • On-site

$80K/yr

Full-time

Re-posted 2 days ago

Job description

The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role oversees day-to-day department operations, establishes performance expectations, coaches and develops team members, and identifies opportunities to improve customer service processes, workflows, and overall departmental effectiveness.
The Customer Service Manager works closely with Operations, Accounting, Sales, IT, Marketing, and other business partners to address customer needs, support organizational priorities, and promote consistency across the company. The role also uses Epicor Prophet 21 (P21) and other business systems to monitor performance, standardize processes, and provide meaningful reporting and insights.
This position is accountable for the overall performance of the Customer Service function, including team leadership, service quality, process improvement, issue resolution, and alignment with company goals and policies.
Job Responsibilities:
  • Partners with the management team to develop and align customer service department policies and systems with the company's objectives and provide excellent customer experience.
  • Leads, coaches, and develops Customer Service Supervisors and team members to support strong performance, accountability, and employee growth.
  • Establishes individual and team performance expectations, goals, and service standards aligned with company priorities. Supports workforce planning, staffing decisions, employee selection, and onboarding for the Customer Service department.
  • Assists with ongoing CSR training and development, structuring training agendas for Customer Service Team members.
  • Monitor customer service metrics and implement corrective actions as needed, directly or through the Customer Service Supervisor.
  • Analyze service trends and recommend corrective actions to improve overall customer experience.
  • Provides regular feedback, conducts performance evaluations, recognizes strong performance, and addresses performance or conduct concerns in a timely and consistent manner.
  • Works continually towards self-development to stay current on customer service, sales and supervisory procedures & practices.
  • Assists Customer Service Supervisors and Representatives in troubleshooting orders that require special handling.
  • Acts as a resource in resolving customer issues brought to the Department by utilizing excellent Valin process knowledge and strong skills in negotiating and selling.
  • Maintains in-depth working knowledge of Valin's systems and processes.
  • Ensure effective utilization of customer service technologies.
  • Establish performance goals and conduct regular performance evaluations.
  • Performs other related duties as assigned.

Education and Qualifications
  • Bachelor's degree in management, Economics, Marketing, Business, or a related field, or an equivalent combination of education and relevant work experience
  • Minimum 3 years experience with Customer Service Strategies, Policies and Customer Service Policy Development and Employee management
  • Knowledge of basic industrial distribution principles and practices
  • High-energy, proactive self-starter with drive, initiative and analytical skills
  • Ability to design and implement solutions for processes that are not always evident
  • Strong collaboration and communication skills to work with other areas of the organization to improve corporate performance
  • Must be multi-tasking, detail oriented, flexible, and a collaborative team player
  • Proficiency in Microsoft Office Suite and experience using Epicor P21, Microsoft Dynamics, and RingCentral

Physical Capabilities and Requirements:
  • Must be able to sit or stand at a workstation while using a computer and standard office equipment for extended periods of time.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to travel up to 25% of the time to company locations or offsite events. Travel may include overnight stays.

Compensation Details: The expected starting rate of pay for this position is $80,000 annually, depending on experience.
Why should you join Valin Corporation?
At Valin, we pride ourselves on providing complex and tailored solutions to meet the unique needs of our customers. Our commitment to excellence and innovation sets us apart in the industry, making us a leader in delivering impactful results.
What truly makes us special is our workplace culture. We foster an environment that is collaborative, respectful, and inviting. Here, your voice is heard, your ideas are valued, and your contributions make a real difference. Our team thrives on open communication and mutual support, creating a space where everyone can achieve their best.
Valin defines its value in the marketplace through innovation in business practices, a commitment to developing people, and the creation of unique service models for the benefit of our shareholders, customers, suppliers, and community. Our commitment to excellence, the embrace of responsibility, and honest accountability establishes our legacy of achievement that defines us as one of the best managed companies in wholesale distribution.
Apply now and find out what's next for you.
Equal Opportunity Employer/Vet/Disabled
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