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Progressive Customer Service Jobs in Alabama (NOW HIRING)

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

... weekly progress reports and maintaining daily and weekly standards • Assisting in meeting ... The qualified Customer Service Representative is required to be present and prompt on all scheduled ...

Customer Service Representative

Dolomite, AL · On-site

$14.50 - $19.75/hr

... the progress 13. Other duties as assigned Education: A high school diploma or GED preferred ... experience in customer service or related customer facing position strongly preferred • ...

Customer Service Rep.

Opelika, AL

$13.75 - $18.75/hr

... progress reports and maintaining daily and weekly standards Assisting in meeting standards in ... The qualified Customer Service Representative is required to be present and prompt on all scheduled ...

$15.50 - $21.25/hr

Document (written/on-line) all calls while in progress. * Transfer calls to employees in other ... customer needs. * Fully document policy file or imaging system with all related material so as to ...

Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions. * Customer Service: Exchanges ...

Customer Service Representative

Trussville, AL · On-site

$14.75 - $20/hr

Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions. * Customer Service: Exchanges ...

Customer Service Representative

Birmingham, AL

$13.75 - $18.75/hr

Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions. * Customer Service: Exchanges ...

... the modern customer and drive progress. Your work fuels change--sparking ideas, overcoming ... of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 ...

... the modern customer and drive progress. Your work fuels change--sparking ideas, overcoming ... of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 ...

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Showing results 1-20

Progressive Customer Service information

See Alabama salary details

$8

$17

$24

How much do progressive customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for progressive customer service in Alabama is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What is a Progressive Customer Service?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What skills and qualifications are needed for a Progressive Customer Service role?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

What challenges are faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

Does Progressive offer remote customer service jobs?

Progressive offers remote customer service positions that typically require strong communication skills and familiarity with customer management tools. These roles often involve working from home with flexible schedules and may require specific training or certifications. Availability of remote jobs can vary based on company needs and location requirements.

Is Progressive customer service a good job?

Progressive customer service roles involve assisting customers with insurance policies and claims, often requiring strong communication and problem-solving skills. The job typically offers a standard work schedule, training programs, and opportunities for advancement, making it a stable option for those interested in the insurance industry.

What are popular job titles related to Progressive Customer Service jobs in Alabama?

For Progressive Customer Service jobs in Alabama, the most frequently searched job titles are:

What cities in Alabama are hiring for Progressive Customer Service jobs?

Cities in Alabama with the most Progressive Customer Service job openings:

Infographic showing various Progressive Customer Service job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,438 per year, or $17 per hour.

Customer Service Representative

Mazzella Companies

Dolomite, AL • On-site

$14.50 - $19.75/hr

Part-time

Posted 12 days ago


Mazzella Companies rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz


Job description

Description
The Customer Service Representative is the primary internal customer facing representative of the Lifting Center. Perform various customer activities including answering incoming calls and web requests for products and services, direct calls to specialists, service technicians, prepare quotes, sales orders, counter sales and duties as needed.
Requirements
1. Answer incoming phone calls, counter sales, and manage daily electronic requests.
2. Execute expectations by providing superior customer service to increase customer attraction and retention.
3. Offer a timely response to requests for price quotes, order inquiries, adjustments, returns, and cancellations.
4. Nurture customer relationships to ensure proper support.
5. Utilize our customer relationship management (CRM) system to maintain complete call records, and valid customer/account information, to support increased product sales goals.
6. Coordinate delivery times with production to achieve customer satisfaction if normal lead times are not adequate.
7. Collect market data to create and analyze reports resulting in gross margin management
8. Relate to diverse customers in an inclusive manner.
9. Assist Service Supervisor with planning and scheduling work when required
10. Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes
11. Provide the required support to the service technicians in the field regarding parts and component identification
12. Follow up on active repair quotes on a regular basis and document the progress
13. Other duties as assigned
Education:
A high school diploma or GED preferred, technical school or military experience a plus
Experience & Skills:
• At least 2 years' experience in customer service or related customer facing position strongly preferred
• Experience with CRM and case management systems preferred
• Experience with Enterprise Resource Planning (ERP) Software preferred
• Experience with Netsuite or Oracle a plus
• Requires solid written and verbal communication skills
• Overall PC literacy (Microsoft Office 10) are required
• Must be detail oriented, self-motivated and disciplined with the ability to handle multiple tasks
• Must successfully complete a criminal background check, drug screen and E-verify

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