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Progressive Customer Service Jobs in Delaware (NOW HIRING)

Chesapeake

Manager, Customer Service

Dover, DE · On-site

Minimum six (6) years of progressive experience in Customer Service or Contact Center Operations ... including experience leading frontline employees, teams, or supervisors (BPO experience preferred ...

Chesapeake Utilities

Customer Service Rep I

Newark, DE · On-site

$15.75 - $21.25/hr

Customer Service Representative I Newark, DE What makes us great ... At the heart of our Company is a dedication to delivering energy that drives progress. We put ...

Tjx

Part Time Customer Service Coordinator

Wilmington, DE · On-site

$16 - $16.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... progress updates * Provides and accepts recognition and constructive feedback * Partners with ...

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Progressive Customer Service information

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$9

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$26

How much do progressive customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for progressive customer service in Delaware is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are typical challenges faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

How much does Progressive pay their agents?

Progressive customer service agents typically earn an average salary ranging from $35,000 to $50,000 per year, depending on experience and location. Compensation may include benefits such as health insurance and paid time off, and agents often receive training on customer service skills and insurance products.

What is a Progressive Customer Service job?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and training opportunities.

What are the key skills and qualifications needed to thrive in the Progressive Customer Service position, and why are they important?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

How hard is it to get hired at Progressive?

Getting hired for a Progressive Customer Service role typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and familiarity with insurance products tend to have better chances of being hired. The hiring process can take several weeks depending on the volume of applicants and the position's requirements.

Does Progressive have work from home jobs?

Progressive offers remote customer service positions, including roles for those in the Progressive Customer Service job category. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently from home. Availability of remote positions can vary based on company needs and role requirements.
What are popular job titles related to Progressive Customer Service jobs in Delaware? For Progressive Customer Service jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Progressive Customer Service jobs in Delaware look for? The top searched job categories for Progressive Customer Service jobs in Delaware are:
Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Delaware as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,131 per year, or $18.8 per hour.

Customer Service - Customer Service Representative

BC Forward

Newark, DE • On-site

$26/hr

Other

Posted 3 days ago

Job description

Job Title: Customer Service Representative Location: Newark, DE Duration: 5 month initial contract with potential conversion to FTE based on performance Pay Range: $26/hr (W2) About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Customer Service Representative to join our dynamic Benefit Payment Services team. The ideal candidate will have strong experience in customer support, call handling, and MS Office tools and a proven ability to learn quickly, implement feedback, and deliver accurate assistance to retirees regarding pension payments and related inquiries. Responsibilities: Receive and manage inbound calls from retirees and beneficiaries. Understand caller requests, resolve issues, and route per client profile when appropriate. Assist with questions about pension payments, tax forms, withholdings, and web portal navigation. Send and track forms via mail, fax, and email. Required Skills & Qualifications: Bachelor's degree. Proficiency in Microsoft Word, Excel, internet research, and email. Strong communication skills and professional telephone etiquette with a customer service focus. Attention to detail with the ability to prioritize and manage time in a high-volume setting. Ability to take and implement feedback quickly and learn new processes. Reliable attendance and willingness to work overtime when necessary. Preferred Skills: Experience supporting retirees, payroll, or benefits administration. Demonstrated progression in responsibilities in school or work settings. Work Schedule & Onsite Expectation: Onsite, office-based schedule Monday to Friday, 8:00 a.m. to 5:00/5:30 p.m. Overtime eligible as needed. Interview Process & Notes: Single-round Zoom panel interview. Contract extension and conversion to full-time are performance dependent. Role is not eligible for employer-sponsored immigration support. Candidate Profile Guidance: Demonstrates attention to detail, rapid uptake of feedback, and quick learning. Shows progression and added responsibility across roles or academics. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

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