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Progressive Customer Service Jobs in Delaware (NOW HIRING)

Chesapeake Utilities

Customer Service Rep I

Newark, DE · On-site

$15.75 - $21.25/hr

Customer Service Representative I Newark, DE What makes us great ... At the heart of our Company is a dedication to delivering energy that drives progress. We put ...

Chesapeake

Customer Service Rep I

Newark, DE · On-site

$15.75 - $21.25/hr

Customer Service Representative I Newark, DE What makes us great ... At the heart of our Company is a dedication to delivering energy that drives progress. We put ...

Chesapeake

Customer Service Rep I

Georgetown, DE · On-site

$14.75 - $20/hr

Customer Service Representative I Georgetown, DE What makes us great ... At the heart of our Company is a dedication to delivering energy that drives progress. We put ...

Chesapeake Utilities

Customer Service Rep I

Newark, DE

$15.75 - $21.25/hr

Description Customer Service Representative I Newark, DE What makes us great ... At the heart of our Company is a dedication to delivering energy that drives progress. We put ...

Tjx

Part Time Customer Service Coordinator

Wilmington, DE · On-site

$16 - $16.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... progress updates * Provides and accepts recognition and constructive feedback * Partners with ...

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Progressive Customer Service information

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How much do progressive customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for progressive customer service in Delaware is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are typical challenges faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

How much does Progressive pay remote workers?

Progressive Customer Service representatives working remotely typically earn an hourly wage that ranges from $14 to $20, depending on experience and location. The role may also include performance-based incentives and benefits such as health insurance and paid time off.

What is a Progressive Customer Service job?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

Can you work from home with Progressive?

Progressive Customer Service roles often offer remote work options, especially for positions involving phone or online support. However, availability depends on the specific role and location, and some positions may require in-office presence or hybrid arrangements. Candidates should review job postings for remote work eligibility and requirements.

What are the key skills and qualifications needed to thrive in the Progressive Customer Service position, and why are they important?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

How much do call center reps make at Progressive?

Progressive customer service representatives typically earn an average hourly wage of around $15 to $20, depending on experience and location. Salaries can also include benefits such as health insurance and paid time off, with opportunities for advancement within the company.

How hard is it to get hired at Progressive?

Getting hired for a Progressive Customer Service role typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and familiarity with insurance products tend to have better chances of being hired. The hiring process can take several weeks depending on the volume of applicants and the specific position.
What are popular job titles related to Progressive Customer Service jobs in Delaware? For Progressive Customer Service jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Progressive Customer Service jobs in Delaware look for? The top searched job categories for Progressive Customer Service jobs in Delaware are:
Progressive Customer Service jobs near you
Customer Service Rep I

Customer Service Rep I

Sharp Energy, Inc.

Newark, DE

$15.75 - $21.25/hr

Full-time

Posted 16 days ago

Job description

Customer Service Representative INewark, DE

What makes us great...

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Benefits/what’s in it for you?

  • Competitive base salary
  • Fantastic opportunities for career growth
  • Cooperative, supportive and empowered team atmosphere
  • Annual bonus and salary increase opportunities
  • Monthly recognition events
  • Endless wellness initiatives and community events
  • Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
  • Paid time off, holidays and a separate bank of sick time!

What you'll be working on....

  • Assist customers

  • Collect and reconcile cash.

  • Prepare daily reports and bank deposits.

  • Prepare work orders to be dispatched to operational personnel.

  • Print, reconcile and distribute reports and calculations.

  • Perform other related functions as assigned by the District Manager or Customer Service Manager.

  • Charge customer accounts for services rendered such as deliveries of propane, labor and parts.

  • Issue credits and adjustments when necessary.

  • Review figures to ensure proper accounts are being charged and billing is correct.

  • Reconcile daily payments that are received through the mail and cash drawers.

  • Reconcile all cash taken daily and prepare bank deposits.

  • Receive and transmit information to and from service, installation and delivery personnel.

  • Enter changes on customer's accounts

  • Prepare credit history checks for prospective customers.

  • Maintain customer and vendor files and store batches and reports.

  • Type correspondence.

  • Attend training seminars.

  • Order office and computer supplies.

  • Maintains good customer relations.

  • Interprets, monitors and implements company policies, as they pertain to customer service.

  • Involvement with Public Assistance Programs.

  • Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.

  • Maintains and processes deposits.

  • Review budgets to determine the need for increasing budget amounts.

  • Assist in preparation of the customer budgets.

Who you are....

  • A minimum 2 years clerical or customer service experience is preferred.
  • Excellent written and oral communication skills.
  • Experience handling cash is required.
  • Good math aptitude, collection techniques and some account knowledge.
  • Strong computer aptitude and skills preferred.
  • Experience with MS Office and other call center technologies.

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.