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Progressive Customer Service Jobs in Virginia (NOW HIRING)

Joyce Koons Honda

Honda Service Technician

Manassas, VA · On-site

We are a progressive, customer-focused automotive service center located in Manassas, Virginia. We are experiencing huge growth in our Honda service business; therefore, we are looking for candidates ...

Joyce Koons Honda

Honda Service Technician

Manassas, VA · On-site

We are a progressive, customer-focused automotive service center located in Manassas, Virginia. We are experiencing huge growth in our Honda service business; therefore, we are looking for candidates ...

Joyce Koons Honda

Honda Service Technician

Manassas, VA · On-site

We are a progressive, customer-focused automotive service center located in Manassas, Virginia. We are experiencing huge growth in our Honda service business; therefore, we are looking for candidates ...

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Progressive Customer Service information

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How much do progressive customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for progressive customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are typical challenges faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

How much does Progressive pay their agents?

Progressive customer service agents typically earn an average salary ranging from $35,000 to $50,000 per year, depending on experience and location. Compensation may include benefits such as health insurance and paid time off, and agents often receive training on customer service skills and insurance products.

What is a Progressive Customer Service job?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and training opportunities.

What are the key skills and qualifications needed to thrive in the Progressive Customer Service position, and why are they important?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

How hard is it to get hired at Progressive?

Getting hired for a Progressive Customer Service role typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and familiarity with insurance products tend to have better chances of being hired. The hiring process can take several weeks depending on the volume of applicants and the position's requirements.

Does Progressive have work from home jobs?

Progressive offers remote customer service positions, including roles for those in the Progressive Customer Service job category. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently from home. Availability of remote positions can vary based on company needs and role requirements.
What are the most commonly searched types of Progressive Customer Service jobs in Virginia? The most popular types of Progressive Customer Service jobs in Virginia are:
What are popular job titles related to Progressive Customer Service jobs in Virginia? For Progressive Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Progressive Customer Service jobs in Virginia look for? The top searched job categories for Progressive Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Progressive Customer Service jobs? Cities in Virginia with the most Progressive Customer Service job openings:
Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Virginia as of July 2026, with employment types broken down into 40% Full Time, 20% Part Time, and 40% Contract. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Automotive Service Advisor

Joyce Koons Honda

Manassas, VA

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Joyce Koons Honda Buick GMC, one of the top Northern Virginia dealerships, is seeking Full-time Service Advisors. We are a progressive, customer-focused automotive retailer and service center located in Manassas, Virginia. We are experiencing growth in our service business; therefore, we are looking for candidates at the top of their game with a strong track record.

As Service Advisors, you will be responsible for executing all elements of the Service Lane process from greeting service guests in the lane up to and through quality delivery.

Benefits:

  • Health Insurance

  • Dental 

  • Vision

  • 401K

  • Paid Vacation

  • Paid Sick leave

  • Holiday Pay

  • Voluntary Benefit

Responsibilities:

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend maintenance base on age, mileage and history of vehicle

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Establish follow up time

  • Monitor the progress of each vehicle throughout the day, and update customers frequently

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers

Qualifications:

  • Excellent communications skills – written and verbal

  • Attention to Detail

  • Must have prior automotive background experience

  • Valid driver’s license with an acceptable driving record;

  • Must pass drug screen and background check

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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