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Progressive Customer Service Jobs in Virginia (NOW HIRING)

Safford Mazda Fairfax

Customer Service Consultant

Fairfax, VA · On-site

$20.25 - $25/hr

Monitor vehicle progress, follow up with updates, and ensure customer satisfaction. * Collaborate with a full team of qualified technicians who support you in delivering excellent service. What We ...

Safford Mazda Fairfax

Customer Service Consultant

Fairfax, VA · On-site

$20.25 - $25/hr

Monitor vehicle progress, follow up with updates, and ensure customer satisfaction. * Collaborate with a full team of qualified technicians who support you in delivering excellent service. What We ...

IPEX

Customer Service Manager

Lynchburg, VA · On-site

The National Customer Service Manager plays a key role in driving excellence in customer experience ... Employee may experience progressive degrees of factors in the work process which may cause mental ...

Ensurise

Customer Service Representative

Franklin, VA · On-site

$15 - $17/hr

... superior customer service and insurance solutions. We have access to all the resources of an ... career progression opportunities, respectful culture and work/family life balance, supportive ...

IPEX

Customer Service Manager

Lynchburg, VA · On-site

The National Customer Service Manager plays a key role in driving excellence in customer experience ... Employee may experience progressive degrees of factors in the work process which may cause mental ...

Aliaxis

Customer Service Manager

Lynchburg, VA

The National Customer Service Manager plays a key role in driving excellence in customer experience ... Employee may experience progressive degrees of factors in the work process which may cause mental ...

Ensurise

Customer Service Representative

Franklin, VA · On-site

$15 - $17/hr

... superior customer service and insurance solutions. We have access to all the resources of an ... career progression opportunities, respectful culture and work/family life balance, supportive ...

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Progressive Customer Service information

See Virginia salary details

$9

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$26

How much do progressive customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for progressive customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a Progressive Customer Service?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What skills and qualifications are needed for a Progressive Customer Service role?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

What challenges are faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

Does Progressive offer remote customer service jobs?

Progressive offers remote customer service positions that typically require strong communication skills and familiarity with customer management tools. These roles often involve working from home with flexible schedules and may require specific training or certifications. Availability of remote jobs can vary based on company needs and location requirements.

Is Progressive customer service a good job?

Progressive customer service roles involve assisting customers with insurance policies and claims, often requiring strong communication and problem-solving skills. The job typically offers a standard work schedule, training programs, and opportunities for advancement, making it a stable option for those interested in the insurance industry.

What are popular job titles related to Progressive Customer Service jobs in Virginia?

For Progressive Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Progressive Customer Service jobs in Virginia look for?

The top searched job categories for Progressive Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Progressive Customer Service jobs?

Cities in Virginia with the most Progressive Customer Service job openings:

Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Buick / GMC Service Technician

Joyce Koons Buick GMC

Manassas, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Joyce Koons Buick-GMC, one of the top Northern Virginia dealerships, is seeking Full-time Buick/GMC Service Technicians. We are a progressive, customer-focused automotive retailer and service center located in Manassas, Virginia. We are experiencing huge growth in our Buick/GMC service business; therefore, we are looking for candidates at the top of their game with a strong track record that are ready to take their career to the next level.

As a Service Technician, you will be responsible for performing vehicle repairs and maintenance work. All work performed must be in accordance with dealer and manufacturer specifications and standards.

Benefits:

  • Health Insurance

  • Dental 

  • Vision

  • 401K

  • Paid Vacation

  • Paid Sick leave

  • Holiday Pay

  • Voluntary Benefit

Responsibilities:

  • Perform the repairs and maintenance requested by the customer and listed on the repair order

  • Identify and report any additional needed repairs to the service advisor

  • Maintain CSI/TSI ratings equal to or higher than zone averages

  • Understand the terminology of the automobile industry

  • Develop career skills through regular training and instruction

Qualifications:

  • Attention to Detail

  • Must have prior automotive background experience

  • Buick/GMC experience is a HUGE plus

  • Diesel experience is a plus

  • Must have own tools

  • Valid driver’s license with an acceptable driving record

  • Must pass drug screen and background check

  • VA State Inspection License is a plus

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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