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Progressive Customer Service Jobs in Atlanta, GA

TalentBridge

Customer Service Representative

Tucker, GA · On-site

$18.50/hr

Customer Service Representative Location: Tucker, GA Pay Rate: $18.50/hr on W2 SHIFT DETAILS: Open ... Monitor progress of delivery routes * Scan haul-away pods and verify stamps * Process changes or ...

Septic Blue Inc.

Be Seen First

Customer Service Dispatcher

Cumming, GA · On-site

$20 - $24/hr

Pay: 20.00-24.00 to start - progress quickly. Hours : Full time, 40+ hours per week. Primary ... Customer service experience preferred * Able to work with very minimal supervision * Ability to ...

RXO

Customer Service Representative

Suwanee, GA · On-site

$15 - $20.25/hr

As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of ... Monitor progress of delivery routes * Scan haul-away pods and verify stamps * Process changes or ...

RXO

Customer Service Representative

Suwanee, GA · On-site

$15 - $20.25/hr

As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of ... Monitor progress of delivery routes * Scan haul-away pods and verify stamps * Process changes or ...

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Progressive Customer Service information

See Atlanta, GA salary details

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How much do progressive customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for progressive customer service in Atlanta, GA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.10 per hour, depending on experience, location, and employer.

What is a Progressive Customer Service?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What skills and qualifications are needed for a Progressive Customer Service role?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

What challenges are faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

Does Progressive offer remote customer service jobs?

Progressive offers remote customer service positions that typically require strong communication skills and familiarity with customer management tools. These roles often involve working from home with flexible schedules and may require specific training or certifications. Availability of remote jobs can vary based on company needs and location requirements.

Is Progressive customer service a good job?

Progressive customer service roles involve assisting customers with insurance policies and claims, often requiring strong communication and problem-solving skills. The job typically offers a standard work schedule, training programs, and opportunities for advancement, making it a stable option for those interested in the insurance industry.

What are the most commonly searched types of Progressive Customer Service jobs in Atlanta, GA?

The most popular types of Progressive Customer Service jobs in Atlanta, GA are:

What job categories do people searching Progressive Customer Service jobs in Atlanta, GA look for?

The top searched job categories for Progressive Customer Service jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Progressive Customer Service jobs?

Cities near Atlanta, GA with the most Progressive Customer Service job openings:

Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,598 per year, or $18.1 per hour.

Customer Service Representative

TalentBridge

Tucker, GA • On-site

$18.50/hr

Other

Posted 25 days ago

Job description

Customer Service Representative

Location: Tucker, GA Pay Rate: $18.50/hr on W2 SHIFT DETAILS: Open availability for 8 hour shift; Sunday will always be closed, but day off during the week could change if needed to support operations.

*** Manager Comments on Role: Candidate must have strong work ethic and engaged with site team and customer. Bilingual (Spanish) is a plus but not mandatory. As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers.

What your day-to-day will look like:

  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess, and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders

What you'll need to excel:

At a minimum, you'll need:

  • 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
  • Experience with Microsoft Office (Word, Excel, & Outlook)

It'd be great if you also have:

  • High school diploma or equivalent
  • Experience with Microsoft Office and other business-related applications
  • Experience in a call center environment
  • Bilingual English/Spanish
  • Strong customer service skills with the drive to resolve issues
  • Excellent organizational skills
  • The ability to thrive under pressure while delivering solutions that exceed customer expectations

Apply