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Progressive Customer Service Jobs in Decatur, GA

Cenveo

Customer Service Representative

Smyrna, GA · On-site

$16 - $21.75/hr

We are seeking an experienced Customer Service Account Representative with print knowledge ... Establish checkpoints and work in progress to ensure accuracy of work. * Data entry and order ...

YKK AP America

CUSTOMER SERVICE REPRESENTATIVE

Austell, GA

$14.50 - $19.50/hr

Provide status updates and follow up with customers regarding order progress and delivery timelines ... Minimum of 2 years of customer service experience, preferably in construction, manufacturing or ...

YKK AP America

CUSTOMER SERVICE REPRESENTATIVE

Austell, GA · On-site

$14.50 - $19.50/hr

Provide status updates and follow up with customers regarding order progress and delivery timelines ... Minimum of 2 years of customer service experience, preferably in construction, manufacturing or ...

YKK AP America

CUSTOMER SERVICE REPRESENTATIVE

Austell, GA

$14.75 - $20/hr

Provide status updates and follow up with customers regarding order progress and delivery timelines ... Minimum of 2 years of customer service experience, preferably in construction, manufacturing or ...

Transdev

Customer Service Representative

Marietta, GA

$19 - $22/hr

Customer Service Representative Transdev in Marietta, GA is hiring a Customer Service ... Starting pay $19 with progression to $22 over 4 years. Benefits include: * Vacation: up to 14 days ...

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How much do progressive customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for progressive customer service in Decatur, GA is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is a Progressive Customer Service job?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What are the key skills and qualifications needed to thrive in the Progressive Customer Service position, and why are they important?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

What are typical challenges faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.
More about Progressive Customer Service jobs
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What job categories do people searching Progressive Customer Service jobs in Decatur, GA look for? The top searched job categories for Progressive Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Progressive Customer Service jobs? Cities near Decatur, GA with the most Progressive Customer Service job openings:
Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Decatur, GA as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,075 per year, or $18.3 per hour.

Customer Service Trainer

Alphabe Insight Inc

Sandy Springs, GA

$51K - $54K/yr

Full-time

Posted 19 days ago

Job description

Company Description

Elevare Branding is a forward-thinking creative firm dedicated to crafting meaningful brand experiences that drive impact, recognition, and lasting connections. Our team blends strategy, creativity, and innovation to elevate the presence of the clients we serve. We believe in cultivating talent, promoting growth from within, and empowering individuals to contribute ideas that shape the direction of our work. As we continue expanding our footprint, we are seeking driven and dynamic professionals to join our growing team.

Job Description

The Customer Service Trainer will play a key role in developing, delivering, and optimizing training programs that strengthen client teams' service performance. This role focuses on leading training sessions, improving communication standards, and ensuring that customer-facing personnel adhere to company and client expectations. The ideal candidate is detail-oriented, confident in guiding groups, and capable of presenting information in a clear and engaging manner.

Responsibilities

  • Conduct onboarding and ongoing customer service training sessions for new and current team members.

  • Develop training materials, presentations, and guidelines to improve service quality.

  • Evaluate team performance and identify opportunities for improvement.

  • Implement training strategies that support consistency in communication, problem resolution, and customer experience.

  • Provide constructive feedback, coaching, and support to enhance individual and group development.

  • Maintain accurate records of attendance, progress, and performance outcomes.

  • Collaborate with management to ensure training aligns with company goals and client expectations.

Qualifications

  • Strong communication, presentation, and interpersonal skills.

  • Ability to lead, motivate, and coach individuals and teams.

  • Excellent organizational skills and attention to detail.

  • Professional presence and ability to facilitate both in-person and virtual sessions.

  • Problem-solving abilities and a commitment to delivering high-quality service.

Additional Information

  • Competitive salary of $51,000 - $54,000 per year.

  • Growth and advancement opportunities within the company.

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  • Professional training and development programs.

  • Supportive and collaborative work environment.

  • Full-time position with stable, consistent scheduling.

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