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Progressive Customer Service Jobs in Decatur, GA

TalentBridge

Customer Service Representative

Tucker, GA · On-site

$18.50/hr

Customer Service Representative Location: Tucker, GA Pay Rate: $18.50/hr on W2 SHIFT DETAILS: Open ... progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or ...

Sammons Industrial

Customer Service Advisor

Conley, GA · On-site

Coordinate technician schedules, dispatch service calls, monitor repair progress, and keep customers informed every step of the way. * Manage service work orders from start to finish, including ...

Sammons Industrial

Customer Service Advisor

Conley, GA · On-site

Coordinate technician schedules, dispatch service calls, monitor repair progress, and keep customers informed every step of the way. * Manage service work orders from start to finish, including ...

TEKsystems

Customer Service Representative

Mcdonough, GA · On-site

$16 - $18/hr

Description The Customer Service Representative - Millennium Lighting is responsible for typical ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Customer Service Representative

Mcdonough, GA · On-site

$16 - $18/hr

Description The Customer Service Representative - Millennium Lighting is responsible for typical ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

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Progressive Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do progressive customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for progressive customer service in Decatur, GA is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

Does Progressive offer remote customer service jobs?

Progressive offers remote customer service positions that typically require strong communication skills and familiarity with customer management tools. These roles often involve working from home with flexible schedules and may require specific training or certifications. Remote opportunities can vary based on company needs and job availability.

What challenges are faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

Is Progressive customer service a good job?

Progressive customer service roles involve assisting customers with insurance policies and claims, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, benefits, and training, making it a stable option for those interested in the insurance industry. Compensation and work environment can vary by location and position level.

What is a Progressive Customer Service?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What skills and qualifications are needed for a Progressive Customer Service role?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

What job categories do people searching Progressive Customer Service jobs in Decatur, GA look for? The top searched job categories for Progressive Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Progressive Customer Service jobs? Cities near Decatur, GA with the most Progressive Customer Service job openings:
Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,075 per year, or $18.3 per hour.

Customer Service Representative

TalentBridge

Tucker, GA • On-site

$18.50/hr

Other

Posted 9 days ago

Job description

Job Title: Customer Service Representative
Location: Tucker, GA
Pay Rate: $18.50/hr on W2
SHIFT DETAILS: Open availability for 8 hour shift; Sunday will always be closed, but day off during the week could change if needed to support operations.
*** Manager Comments on Role: Candidate must have strong work ethic and engaged with site team and customer. Bilingual (Spanish) is a plus but not mandatory.
As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers.
What your day-to-day will look like:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
What you'll need to excel:
At a minimum, you'll need:
• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)
It'd be great if you also have:
• High school diploma or equivalent
• Experience with Microsoft Office and other business-related applications
• Experience in a call center environment
• Bilingual English/Spanish
• Strong customer service skills with the drive to resolve issues
• Excellent organizational skills
• The ability to thrive under pressure while delivering solutions that exceed customer expectations
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