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Progressive Customer Service Jobs in Decatur, GA

Robert Half

Customer Service Representative

Norcross, GA · On-site

$21.85 - $25.30/hr

... order progress, and shipping status through phone and other communication channels. • Work ... in customer service, call center support, or a similar client-facing role. • Ability to manage ...

New

Westrock

Coord, Customer Service

Smyrna, GA · On-site

$15.75 - $21.25/hr

... informed of order progress or changes. * Run backorder reports and update the ERP system ... Customer service experience in a manufacturing industry preferred. * Self-motivated with a ...

New

Carmax

Representative, Customer Service

Atlanta, GA · On-site

$17.40 - $24.40/hr

... the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming ... of continuous service with the Company. * For 8 hours of pay for each of a total of 6 paid ...

Carmax

Representative, Customer Service

Kennesaw, GA · On-site

$17.40 - $24.40/hr

... the modern customer and drive progress. Your work fuels change--sparking ideas, overcoming ... of continuous service with the Company. * For 8 hours of pay for each of a total of 6 paid ...

Bark and Board

Customer Service Sales Lead

Atlanta, GA · On-site

$14/hr

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... wins and track progress toward sales goals Answer phones, SMS, and email inquiries with ...

PetSuites

Customer Service Sales Lead

Roswell, GA · On-site

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... Celebrate wins and track progress toward sales goals * Answer phones, SMS, and email inquiries with ...

PetSuites

Customer Service Sales Lead

Norcross, GA

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... Celebrate wins and track progress toward sales goals * Answer phones, SMS, and email inquiries with ...

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Progressive Customer Service information

See Decatur, GA salary details

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How much do progressive customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for progressive customer service in Decatur, GA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What are typical challenges faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

How much does Progressive pay their agents?

Progressive customer service agents typically earn an average salary ranging from $35,000 to $50,000 per year, depending on experience and location. Compensation may include benefits such as health insurance and paid time off, and agents often receive training on customer service skills and insurance products.

What is a Progressive Customer Service job?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and training opportunities.

What are the key skills and qualifications needed to thrive in the Progressive Customer Service position, and why are they important?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

How hard is it to get hired at Progressive?

Getting hired for a Progressive Customer Service role typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and familiarity with insurance products tend to have better chances of being hired. The hiring process can take several weeks depending on the volume of applicants and the position's requirements.

Does Progressive have work from home jobs?

Progressive offers remote customer service positions, including roles for those in the Progressive Customer Service job category. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently from home. Availability of remote positions can vary based on company needs and role requirements.
What job categories do people searching Progressive Customer Service jobs in Decatur, GA look for? The top searched job categories for Progressive Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Progressive Customer Service jobs? Cities near Decatur, GA with the most Progressive Customer Service job openings:
Progressive Customer Service jobs near you
Customer Service Representative

Customer Service Representative

Robert Half

Norcross, GA • On-site

$21.85 - $25.30/hr

Temporary

Posted 7 days ago

New

Job description

We are looking for a Customer Service Representative to support customers from our Norcross, Georgia location in a fast-paced service environment. This Long-term Contract position focuses on delivering prompt, accurate assistance with quotes, orders, product information, and shipment updates. The ideal candidate is organized, responsive, and comfortable coordinating with internal teams to ensure a smooth customer experience.
Responsibilities:
• Create and send customer quotations with careful attention to accuracy, pricing, and turnaround time.
• Input sales orders into company systems, verify key details, and confirm information with customers as needed.
• Investigate product requests to determine the correct part numbers for orders and general inquiries.
• Monitor open orders and follow up proactively to help keep shipments and deliveries on schedule.
• Respond to customer questions about availability, pricing, order progress, and shipping status through phone and other communication channels.
• Work closely with production, purchasing, and shipping teams to address order discrepancies and support customer requirements.
• Keep customer profiles, order data, and related records current and accurate within internal systems.
• Resolve service issues professionally by addressing concerns, answering questions, and providing effective solutions.• Experience in customer service, call center support, or a similar client-facing role.
• Ability to manage order entry tasks with a high level of accuracy and attention to detail.
• Strong communication skills for handling inbound calls and customer follow-up interactions.
• Comfortable researching product information and matching inquiries to appropriate part numbers.
• Ability to coordinate with multiple departments to solve problems and meet deadlines.
• Proficiency with standard business systems and maintaining organized customer records.
• Strong time-management skills with the ability to prioritize multiple requests in a fast-paced setting.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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