ZipRecruiter

Log In

1

Progressive Customer Service Jobs in Decatur, GA

Carmax

Representative, Customer Service

Kennesaw, GA · On-site

$17.40 - $24.40/hr

... the modern customer and drive progress. Your work fuels change--sparking ideas, overcoming ... of continuous service with the Company. * For 8 hours of pay for each of a total of 6 paid ...

PetSuites

Customer Service Sales Lead

Roswell, GA · On-site

Customer Service Sales Lead Are you a natural relationship builder who loves both pets and people ... Celebrate wins and track progress toward sales goals * Answer phones, SMS, and email inquiries with ...

PetSuites

Customer Service Sales Lead

Norcross, GA · On-site

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... Celebrate wins and track progress toward sales goals * Answer phones, SMS, and email inquiries with ...

Primerica

Customer Service Rep 1

Peachtree Corners, GA · On-site

$15.25 - $20.50/hr

About This Position The Customer Service Representative 1 works in the Field Compensation ... These steps include knowledge, skills, and performance required to progress in the department. An ...

PetSuites

Customer Service Sales Lead

Roswell, GA · On-site

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... Celebrate wins and track progress toward sales goals * Answer phones, SMS, and email inquiries with ...

PetSuites

Customer Service Sales Lead

Norcross, GA · On-site

Customer Service Sales Lead Are you a natural relationship builder who loves both pets and people ... Celebrate wins and track progress toward sales goals * Answer phones, SMS, and email inquiries with ...

Bark and Board

Customer Service Sales Lead

Atlanta, GA · On-site

$14/hr

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... wins and track progress toward sales goals Answer phones, SMS, and email inquiries with ...

PetSuites

Customer Service Sales Lead

Roswell, GA

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... Celebrate wins and track progress toward sales goals * Answer phones, SMS, and email inquiries with ...

PetSuites

Customer Service Sales Lead

Norcross, GA · On-site

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... Celebrate wins and track progress toward sales goals * Answer phones, SMS, and email inquiries with ...

Carvana

Customer Service Delivery Driver

Chamblee, GA · On-site

$18 - $20/hr

At 6 Months: $19/hr In your first year, you can progress from $18/hr to $20/hr through our ... Complete customer paperwork and include thorough notes in our customer tracking system

previous pagenext page

Showing results 21-40

All JobsProgressive Customer Service JobsProgressive Customer Service Jobs in Decatur, GA

Progressive Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do progressive customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for progressive customer service in Decatur, GA is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

Does Progressive offer remote customer service jobs?

Progressive offers remote customer service positions that typically require strong communication skills and familiarity with customer management tools. These roles often involve working from home with flexible schedules and may require specific training or certifications. Remote opportunities can vary based on company needs and job availability.

What challenges are faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

Is Progressive customer service a good job?

Progressive customer service roles involve assisting customers with insurance policies and claims, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, benefits, and training, making it a stable option for those interested in the insurance industry. Compensation and work environment can vary by location and position level.

What is a Progressive Customer Service?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What skills and qualifications are needed for a Progressive Customer Service role?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

What job categories do people searching Progressive Customer Service jobs in Decatur, GA look for? The top searched job categories for Progressive Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Progressive Customer Service jobs? Cities near Decatur, GA with the most Progressive Customer Service job openings:
Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,075 per year, or $18.3 per hour.

Representative, Customer Service

CarMax, Inc.

Kennesaw, GA • On-site

$17.40 - $24.40/hr

Full-time

PTO

Re-posted 3 days ago

CarMax rating

8.0

Company rating: 8.0 out of 10

Based on 371 frontline employees who took The Breakroom Quiz

25th of 730 rated retailers

Job description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144
CarMax, the way your career should be!
Position Overview
As a Representative, Customer Service, you'll be the voice of CarMax Auto Finance, delivering exceptional support and ensuring every customer feels valued. At CarMax, we put people first-customers and associates alike-while redefining the car buying experience. In this role, you'll resolve inquiries, educate customers on account details, and collaborate across teams to provide best-in-class service. Your efforts will help maintain CarMax as the trusted choice for car buying and financing.
Why CarMax?
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.
Team Overview
Join a team that values empathy, integrity, and transparency in every interaction. You'll manage complex customer concerns, process payments, and balance customer needs with performance goals. Working closely with multiple departments, you'll play a critical role in resolving issues efficiently while supporting CarMax Auto Finance's success.
Role Responsibilities
  • Handle inbound customer calls and provide clear, accurate answers regarding account details.
  • Resolve account-related issues promptly, escalating to management when necessary.
  • Educate customers on finance charges, late fees, credit reporting, and payment options, ensuring full understanding.
  • Document all interactions in internal systems to maintain accurate records.
  • Collaborate with other departments to resolve concerns within company policies and legal guidelines.

Required Qualifications
  • High school diploma or equivalent, or at least one month of related experience/training.
  • Proficient computer and keyboard skills, meeting minimum speed and accuracy standards.
  • Flexible availability, including evenings, weekends, and some holidays.
  • Strong communication skills to engage customers effectively via phone and manage challenging conversations.
  • Problem-solving ability, including recognizing issues and applying solutions or escalating when needed.

About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
$17.40 - $24.40
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What CarMax employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

CarMax logo

About CarMax

Sourced by ZipRecruiter

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Industry

Automobile dealers and finance and insurance

Company size

10,000+ Employees

Headquarters location

Henrico, VA, US

View All CarMax Jobs

Apply