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Progressive Customer Service information

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How much do progressive customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for progressive customer service in Decatur, GA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What are typical challenges faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

How much does Progressive pay their agents?

Progressive customer service agents typically earn an average salary ranging from $35,000 to $50,000 per year, depending on experience and location. Compensation may include benefits such as health insurance and paid time off, and agents often receive training on customer service skills and insurance products.

What is a Progressive Customer Service job?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and training opportunities.

What are the key skills and qualifications needed to thrive in the Progressive Customer Service position, and why are they important?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

How hard is it to get hired at Progressive?

Getting hired for a Progressive Customer Service role typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and familiarity with insurance products tend to have better chances of being hired. The hiring process can take several weeks depending on the volume of applicants and the position's requirements.

Does Progressive have work from home jobs?

Progressive offers remote customer service positions, including roles for those in the Progressive Customer Service job category. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently from home. Availability of remote positions can vary based on company needs and role requirements.
What job categories do people searching Progressive Customer Service jobs in Decatur, GA look for? The top searched job categories for Progressive Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Progressive Customer Service jobs? Cities near Decatur, GA with the most Progressive Customer Service job openings:
Progressive Customer Service jobs near you
Position Title: Part-Time Customer Service Teller (Lenox Square)

Position Title: Part-Time Customer Service Teller (Lenox Square)

Currency Exchange International, Corp.

Atlanta, GA • On-site

$18/hr

Part-time

Retirement

Re-posted 6 days ago

Job description

Description
Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida.
Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to explore Life at CXI: https://www.ceifx.com/about/life-at-cxi
Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.
Our Values:
  • Customer First - We earn the right to be our clients' first choice.
  • Integrity - We hold ourselves to the highest standard to build trust.
  • Collaborative - We always win as a team.
  • Innovative - We find new methods to deliver change and advance technology to the industry.
  • Passionate - We are driven to be the best in class.

Currency Exchange International is looking for a Part-Time Teller to join their team at the Lenox Sqaure Mall in Atlanta, GA.
Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you'd like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm
Responsibilities
Tellers are the face of our company and represent us in the community. It is important while working in our stores that you keep a positive and professional attitude at all times and that our customers receive the highest quality of assistance while visiting.
Ideal Applicant: We are looking for highly motivated individuals who are committed to the success of the team. Individuals who can deliver a consistently high level of customer-satisfying products and services. People who want to join a progressive company that develops its people through challenges and promotions.
Schedule:
  • Approximately 10- 15 hours per week
  • Availability needed: Weekdays Evenings, Weekends, and Holidays
Qualifications
Qualifications and Skills:
  • Ability to multi-task
  • Basic computer knowledge
  • Ability to follow procedures
  • Problem solving capabilities
  • Strong customer service skills
  • Detail-oriented and organized
  • Strong listening and verbal communication skills
  • Ability to work with money transactions with high degree of accuracy
  • Previous cash handling experience is a plus

Our Competencies:
  • Action Oriented: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and demonstrating continuous commitment.
  • Effective Communication : Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.
  • Nimble Learning: Continuously seeks opportunities to learn, questions the applicability of past approaches in the current environment, owns growth, and embraces failure as a learning opportunity.
  • Optimizing Work Processes: Employee knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Situational Adaptability: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
  • Functional/Technical Skills : Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Location
Atlanta, Georgia 30326
Salary Level / Compensation Type
$18/Per Hour
Benefits
  • Commute Reimbursement - CXI will pay the toll, bus or metro cost in and out of work
  • 401K Plan - After 1 year of employment, CXI will match up to 5%
  • Tuition Assistance - After completing 90 days of employment, CXI offers tuition assistance for part-time employees *conditions apply*
  • Holiday Pay - After completing 90 days of employment, CXI offers additional pay for select holidays
  • Sick Time - After completing 90 days of employment, CXI will pay sick/personal pay (1 hour of sick/personal time for every 30 hours worked - which may equal to an annual accrual of 40 hours)

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