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Progressive Customer Service Jobs in Florida (NOW HIRING)

Leviat

Customer Service Representative

Riverview, FL · On-site

$14.25 - $19.50/hr

Customer Service Representative 2 Job Summary Receives, records, and reconciles customer service ... Facilitate the progress and timeliness of projects by contacting customers, both inside and outside ...

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Progressive Customer Service information

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How much do progressive customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for progressive customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What are typical challenges faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

How much does Progressive pay their agents?

Progressive customer service agents typically earn an average salary ranging from $35,000 to $50,000 per year, depending on experience and location. Compensation may include benefits such as health insurance and paid time off, and agents often receive training on customer service skills and insurance products.

What is a Progressive Customer Service job?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and training opportunities.

What are the key skills and qualifications needed to thrive in the Progressive Customer Service position, and why are they important?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

How hard is it to get hired at Progressive?

Getting hired for a Progressive Customer Service role typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and familiarity with insurance products tend to have better chances of being hired. The hiring process can take several weeks depending on the volume of applicants and the position's requirements.

Does Progressive have work from home jobs?

Progressive offers remote customer service positions, including roles for those in the Progressive Customer Service job category. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently from home. Availability of remote positions can vary based on company needs and role requirements.
What are the most commonly searched types of Progressive Customer Service jobs in Florida? The most popular types of Progressive Customer Service jobs in Florida are:
What are popular job titles related to Progressive Customer Service jobs in Florida? For Progressive Customer Service jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Progressive Customer Service jobs in Florida look for? The top searched job categories for Progressive Customer Service jobs in Florida are:
What cities in Florida are hiring for Progressive Customer Service jobs? Cities in Florida with the most Progressive Customer Service job openings:
Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.
Senior Vice President, Customer Success

Senior Vice President, Customer Success

Ashley Furniture Industries, LLC.

Tampa, FL • On-site

$130K - $167K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Ashley Furniture rating

6.0

Company rating: 6.0 out of 10

Based on 286 frontline employees who took The Breakroom Quiz

39th of 50 rated furniture manufacturers

Job description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort
Who We Are:
At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business - we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.
If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.
If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.
Summary:
The Senior Vice President of Customer Success will lead the strategic transformation and operational excellence of Ashley's global customer service organization. This executive role will spearhead the consolidation of customer service teams across retail, e-commerce, and international divisions while implementing unified technology solutions and standardized processes to deliver exceptional customer experiences.
Responsibilities:
  • Develop and execute a comprehensive strategy to consolidate multiple customer service operations into a unified, global organization
  • Lead the selection and implementation of enterprise-wide customer service technology platforms
  • Create and maintain standardized processes and KPIs across all customer touchpoints
  • Drive digital transformation initiatives to enhance customer experience and operational efficiency
  • Oversee daily operations of global customer service teams
  • Establish and monitor performance metrics, quality standards, and customer satisfaction goals
  • Develop and implement best practices for customer engagement across all channels
  • Optimize resource allocation and workforce management strategies
  • Build and lead high-performing customer success teams across multiple locations
  • Create a customer-centric culture that drives excellence in service delivery
  • Develop training programs and career advancement opportunities
  • Foster collaboration between customer service and other business units
  • Lead the evaluation and implementation of customer service technologies
  • Ensure seamless integration of systems across all business units
  • Drive automation and AI initiatives to improve efficiency
  • Develop data analytics capabilities to enhance decision-making

Qualifications required:
Education: Bachelor's degree in Business Administration or related field
Experience
  • 15+ years of progressive customer service leadership experience
  • Proven track record of leading large-scale organizational transformations
  • Experience managing multi-location, global customer service operations
  • Strong understanding of customer service technologies and platforms
  • Experience with CRM and Order Management systems, contact center technologies, and digital service channels
  • Data analytics and reporting expertise
  • Project management and process improvement methodologies
  • Exceptional strategic thinking and execution abilities
  • Strong change management and transformation leadership skills
  • Executive presence and ability to influence at all levels
  • Excellence in cross-functional collaboration
  • Financial acumen and budget management expertise

Additional Qualifications, preferred:
  • Master's degree in Business Administration or related field

Travel Requirements: 30-40% travel required domestically and internationally
Work Environment:
This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.
Benefits We Offer:
  • Health, Dental, Vision, Employee Assistance Program
  • Paid Time Off; increases with years of service
  • Generous Employee Discount on home furnishings
  • Professional Development Opportunities
  • Tuition Assistance
  • Ashley Wellness Centers (location specific)
  • 401(k) and Profit Sharing
  • Life Insurance

Our Core Values:
  • Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
  • (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
  • Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
  • Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
  • Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
  • Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
  • Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:
Corporate Social Responsibility
View Our Corporate Brochure
We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.
Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.
* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

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