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Overnight Progressive Customer Service Jobs (NOW HIRING)

United Wheels

Manager, Customer Experience

Miamisburg, OH · On-site

$70K - $90K/yr

Bachelor's degree in Business, Communications, or related field required; advanced degree preferred. * 5+ years of progressive customer service leadership experience, including management of both pre ...

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Overnight Progressive Customer Service information

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How much do overnight progressive customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for overnight progressive customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Overnight Progressive Customer Service vs Overnight Customer Service?

AspectOvernight Progressive Customer ServiceOvernight Customer Service
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentNight shifts, call centers, or retail settingsNight shifts, call centers, or retail settings
Industry UsageCommon in retail, telecom, and service industriesCommon in retail, telecom, and service industries
Job FocusHandling customer inquiries, resolving issues, and upsellingHandling customer inquiries, resolving issues, and processing transactions

Both roles involve overnight shifts and customer interaction, but Overnight Progressive Customer Service emphasizes upselling and customer retention strategies, while Overnight Customer Service focuses more on resolving inquiries and processing transactions. The roles are similar in credentials and work environment, making them often compared by job seekers in the customer service industry.

What is an Overnight Progressive Customer Service representative?

An Overnight Progressive Customer Service representative is a professional who provides customer support for Progressive Insurance during nighttime or overnight hours. Their main responsibilities include assisting customers with policy questions, claims, payments, and troubleshooting issues outside of regular business hours. They typically work in call centers or remotely, ensuring that customers have access to support 24/7. This role requires strong communication skills, the ability to work independently, and a willingness to work non-traditional hours. Overnight representatives play a crucial role in maintaining high customer satisfaction and supporting Progressive’s commitment to continuous service.

What are some unique challenges faced in an overnight progressive customer service role, and how can I prepare for them?

Overnight progressive customer service roles often involve working independently during non-traditional hours and handling complex or escalated issues that arise outside regular business times. You may face challenges such as staying alert during night shifts, managing increased responsibility with less immediate supervision, and resolving urgent customer needs. To prepare, it's helpful to develop strong self-management skills, maintain consistent sleep schedules, and become familiar with escalation protocols and support resources available during overnight hours. Building resilience and excellent problem-solving abilities will also help you thrive in this environment.

What are the key skills and qualifications needed to thrive as an Overnight Progressive Customer Service representative, and why are they important?

To thrive as an Overnight Progressive Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and company-specific platforms is often required. Patience, resilience, and the ability to work independently during late hours are essential soft skills in this role. These competencies ensure effective customer support, high satisfaction, and reliable performance during non-standard business hours.
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Overnight Progressive Customer Service jobs near you
Overnight Customer Service Representative

Overnight Customer Service Representative

Advance Financial

Knoxville, TN • On-site

$16 - $24/hr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Looking for an overnight position that uses your incredible customer service skills?

We are looking for people just like you! Our Overnight Customer Service Representatives help customers online, in person, and over the phone. You'll provide our customers with a world-class customer experience.

What You'll Do

  • Welcome customers and work to provide the best customer experience possible
  • Help customers complete applications for lines of credit and installment loans
  • Work with team leads to meet and exceed monthly goals
  • Accurately assist customers with loan applications to completion
  • Answer any and all customer questions
  • Use company best practices to provide consistent and amazing customer service
  • Work with money - being able to reconcile a cash drawer accurately is a must!
  • Listen and be able to build relationships with your customers and teammates
  • Participates in ongoing learning and development

What We're Looking For

  • High School Graduate or equivalent
  • Phone Customer Service experience preferred
  • Dedication to helping others
  • Experience in service-related field (cash handling experience preferred)
  • Must be willing to work in an environment where performance will be measured and judged
  • Must have reliable transportation
  • Understand the demands of working in a retail environment
  • Excellent sales skills focused on growing the company
  • Must be observant and have great judgment
  • Stay coachable - this is one of the keys to growing with our company
  • Computer proficiency required

Benefits We Offer

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:

  • $500 Sign-on Bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal break.
Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.

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Employment Type: FULL_TIME

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