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Overnight Progressive Customer Service Jobs (NOW HIRING)

Planet Fitness

Overnight Customer Service

Westminster, CO · On-site

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

Customer Service Representative Job Summary: Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective ...

High's

Overnight Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Overnight Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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Overnight Progressive Customer Service information

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How much do overnight progressive customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for overnight progressive customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Overnight Progressive Customer Service vs Overnight Customer Service?

AspectOvernight Progressive Customer ServiceOvernight Customer Service
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentNight shifts, call centers, or retail settingsNight shifts, call centers, or retail settings
Industry UsageCommon in retail, telecom, and service industriesCommon in retail, telecom, and service industries
Job FocusHandling customer inquiries, resolving issues, and upsellingHandling customer inquiries, resolving issues, and processing transactions

Both roles involve overnight shifts and customer interaction, but Overnight Progressive Customer Service emphasizes upselling and customer retention strategies, while Overnight Customer Service focuses more on resolving inquiries and processing transactions. The roles are similar in credentials and work environment, making them often compared by job seekers in the customer service industry.

What is an overnight progressive customer service representative?

An Overnight Progressive Customer Service representative is a professional who provides customer support for Progressive Insurance during nighttime or overnight hours. Their main responsibilities include assisting customers with policy questions, claims, payments, and troubleshooting issues outside of regular business hours. They typically work in call centers or remotely, ensuring that customers have access to support 24/7. This role requires strong communication skills, the ability to work independently, and a willingness to work non-traditional hours. Overnight representatives play a crucial role in maintaining high customer satisfaction and supporting Progressive’s commitment to continuous service.

What are some unique challenges faced in an overnight progressive customer service role, and how can I prepare for them?

Overnight progressive customer service roles often involve working independently during non-traditional hours and handling complex or escalated issues that arise outside regular business times. You may face challenges such as staying alert during night shifts, managing increased responsibility with less immediate supervision, and resolving urgent customer needs. To prepare, it's helpful to develop strong self-management skills, maintain consistent sleep schedules, and become familiar with escalation protocols and support resources available during overnight hours. Building resilience and excellent problem-solving abilities will also help you thrive in this environment.

What are the key skills and qualifications needed to thrive as an overnight progressive customer service representative, and why are they important?

To thrive as an Overnight Progressive Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and company-specific platforms is often required. Patience, resilience, and the ability to work independently during late hours are essential soft skills in this role. These competencies ensure effective customer support, high satisfaction, and reliable performance during non-standard business hours.
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What are the most commonly searched types of Progressive Customer Service jobs?

The most popular types of Progressive Customer Service jobs are:

What states have the most Overnight Progressive Customer Service jobs?

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Overnight Progressive Customer Service jobs near you
Infographic showing various Overnight Progressive Customer Service job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Overnight)

Alliance Aviation Services

Fort Worth, TX • On-site

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Company Overview:
Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas. Strategically positioned within one of the nation's most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele-including civilian, military, and cargo operators.
With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention.
Position Summary:
AAS is seeking a polished, professional, and enthusiastic Customer Service Representative (CSR) to join our team in Fort Worth, TX. Reporting to the Customer Experience Manager, the CSR plays a vital role in delivering world-class customer service while performing key administrative and operational duties. This fast-paced, team-oriented environment demands a detail-driven and customer-focused individual who consistently demonstrates professionalism, courtesy, and adaptability in interactions with pilots, crew members, passengers, and internal stakeholders. As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality.
Responsibilities:
Front Desk and Customer Engagement:
  • Serve as the first point of contact, creating lasting impressions through service excellence.
  • Greet and assist guests at the FBO with warmth and professionalism.
  • Provide VIP planeside greetings with carpet service, ensuring an elevated arrival experience.
  • Maintain clean, organized, and welcoming facilities and amenities.
  • Answer incoming calls and emails promptly and courteously, efficiently resolving inquiries.
  • Utilize creativity and attention to detail to create memorable experiences for guests.

Administrative and Logistics Coordination:
  • Support smooth operations with precise documentation and resource management.
  • Retrieve and distribute incoming mail throughout the facility.
  • Accurately receive, communicate and ensure completion of fuel and service requests
  • Communicate with use of two-way radios with team members and customers.
  • Input customer data and service details into systems such as TAS, FlightBridge, and Salesforce.
  • Organize and maintain internal documents, reports, and logs.
  • Accurately invoice and collect payment for services rendered in a timely manner.
  • Reconcile vendor billing and commissions and place orders.

Night Audit Reconciliation:
  • Perform daily bookkeeping, general accounting, and reconciliation activities to ensure financial accuracy and operational continuity.
  • Process fuel sales and military receipts, and related documentation in accordance with company procedures.
  • Reconcile cash, credit card, and petty cash transactions, investigating and resolving discrepancies as needed.
  • Assist with overnight reporting, recordkeeping, and administrative closeout activities.

Guest Services and Travel Coordination:
  • Facilitate seamless guest experiences and personalized travel solutions.
  • Maintain and clean crew cars provided for customer use.
  • Wash and service base customer vehicles, ensuring optimal presentation.
  • Manage rental vehicle reservations, contracts, and check-in processes on behalf of rental agencies.
  • Assist customers in placing accurate and timely catering orders.
  • Support travel arrangements, including hotel accommodations, ground transportation and charter coordination.
  • Provide proactive recommendations and assistance tailored to guest preferences.

Sales, Marketing and Event Support:
  • Promote services and support major aviation events with professionalism.
  • Contribute to marketing initiatives and promotional campaigns.
  • Assist with the coordination and operations of premier events such as NASCAR, philanthropic and industry events.
  • Represent AAS during special events with poise and attention to detail while ensuring minimal disruption to normal operations.

Cross-Functional Support:
  • Assist in the security of the airport, our customers, their assets and our team members.
  • Contribute to ongoing excellence through collaboration and continuous improvement.
  • Assist in training and onboarding new Customer Service Representatives.
  • Perform additional duties as assigned to support the FBO's operational success.

Required Skills and Abilities:
  • Strong command of Microsoft Office tools (Word, Excel, Outlook, PowerPoint) for document handling and communication.
  • Familiarity with Salesforce or comparable CRM systems to manage customer relationships and workflow.
  • Operational experience with VHF and two-way radios to ensure accurate, real-time communication across departments.
  • Exceptional verbal and written communication with a professional, customer-first attitude.
  • Ability to communicate clearly and calmly under pressure-whether in person, by phone, or over radio.
  • Demonstrated ability to multitask efficiently in a fast-paced, service-driven environment.
  • Excellent organizational habits with a keen eye for detail and task prioritization.
  • Strong time management skills and a proactive approach to getting things done.
  • High level of discretion and professionalism, especially when interacting with VIP clientele.
  • Versatile and composed when working in dynamic settings or handling last-minute requests.
  • Team-oriented with a self-motivated attitude and a commitment to maintaining high standards.

Education and Experience:
  • High school diploma or equivalent required.
  • Minimum of 3 years of experience in customer service, preferably in aviation, hospitality, or luxury service environments.
  • Exposure to aviation operations or prior experience within a Fixed Base Operator (FBO) preferred.
  • Experience working in high-volume or fast-paced environments where multi-tasking and client engagement are key to success.
  • Familiarity with scheduling platforms, service coordination tools, or CRM systems such as Salesforce preferred.
  • Bilingual proficiency preferred.

Benefits Highlights
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Vacation time
  • Sick time
  • Holidays
  • Paid family caregiver leave
  • Mental health and wellness resources
  • Life Insurance
  • Disability Insurance
  • 401(k) with company match
  • Tuition assistance
  • Additional programs to support Associates and their families

EEO Statement:
Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
#AAS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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