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Overnight Progressive Customer Service Jobs in Ohio

Mactac

Director, Customer Service

Stow, OH · On-site

Bachelor's degree in a relevant field and a minimum of 10 years of progressive customer service leadership experience is required. In lieu of a degree, a high school diploma or GED and a minimum of ...

Planet Fitness

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15 - $20.25/hr

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15.25 - $20.75/hr

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

Taco Bell

$12/hr

Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and positively engage guests in the restaurant. * Accurately accept the guests' orders and process ...

Circle K

Overnight Customer Service Representative

Avon, OH · On-site

$14.50 - $19.75/hr

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner. * Greets customers as they enter the area and thanks customers as they leave. * Gives ...

Taco Bell

Overnight Customer Service / Cashier

Warren, OH · On-site

$11 - $13/hr

Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and positively engage guests in the restaurant. * Accurately accept the guests' orders and process ...

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Overnight Progressive Customer Service information

What is an overnight progressive customer service representative?

An Overnight Progressive Customer Service representative is a professional who provides customer support for Progressive Insurance during nighttime or overnight hours. Their main responsibilities include assisting customers with policy questions, claims, payments, and troubleshooting issues outside of regular business hours. They typically work in call centers or remotely, ensuring that customers have access to support 24/7. This role requires strong communication skills, the ability to work independently, and a willingness to work non-traditional hours. Overnight representatives play a crucial role in maintaining high customer satisfaction and supporting Progressive’s commitment to continuous service.

What are some unique challenges faced in an overnight progressive customer service role, and how can I prepare for them?

Overnight progressive customer service roles often involve working independently during non-traditional hours and handling complex or escalated issues that arise outside regular business times. You may face challenges such as staying alert during night shifts, managing increased responsibility with less immediate supervision, and resolving urgent customer needs. To prepare, it's helpful to develop strong self-management skills, maintain consistent sleep schedules, and become familiar with escalation protocols and support resources available during overnight hours. Building resilience and excellent problem-solving abilities will also help you thrive in this environment.

What are the key skills and qualifications needed to thrive as an overnight progressive customer service representative, and why are they important?

To thrive as an Overnight Progressive Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and company-specific platforms is often required. Patience, resilience, and the ability to work independently during late hours are essential soft skills in this role. These competencies ensure effective customer support, high satisfaction, and reliable performance during non-standard business hours.

What is the difference between Overnight Progressive Customer Service vs Overnight Customer Service?

AspectOvernight Progressive Customer ServiceOvernight Customer Service
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentNight shifts, call centers, or retail settingsNight shifts, call centers, or retail settings
Industry UsageCommon in retail, telecom, and service industriesCommon in retail, telecom, and service industries
Job FocusHandling customer inquiries, resolving issues, and upsellingHandling customer inquiries, resolving issues, and processing transactions

Both roles involve overnight shifts and customer interaction, but Overnight Progressive Customer Service emphasizes upselling and customer retention strategies, while Overnight Customer Service focuses more on resolving inquiries and processing transactions. The roles are similar in credentials and work environment, making them often compared by job seekers in the customer service industry.

What are the most commonly searched types of Progressive Customer Service jobs in Ohio?

The most popular types of Progressive Customer Service jobs in Ohio are:

What are popular job titles related to Overnight Progressive Customer Service jobs in Ohio?

For Overnight Progressive Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Overnight Progressive Customer Service jobs in Ohio look for?

The top searched job categories for Overnight Progressive Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Overnight Progressive Customer Service jobs?

Cities in Ohio with the most Overnight Progressive Customer Service job openings:

Overnight Progressive Customer Service jobs near you
Infographic showing various Overnight Progressive Customer Service job openings in Ohio as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Director, Customer Service

Stow, OH • On-site

Mactac North America
Manufacturing • 501 - 1,000 employees
Learn more about Mactac North Americaexternal

Full-time

Posted 7 days ago

Job description

The Director, Customer Service is responsible for transforming the Mactac Customer Service organization into a strategic, enterprise-wide competitive advantage. This role will build the systems, processes, talent, and culture required to deliver a world-class customer experience. The Director will elevate the team from a transactional support function to a proactive, insight-driven platform that strengthens customer loyalty, accelerates growth, and differentiates the company in the marketplace.
Responsibilities include:
Customer Service Platform Development
  • Service Platform Strategy - Designing and implementing a scalable customer service operating model that supports growth, efficiency, and consistent service excellence.
  • Process Standardization - Building and institutionalizing best practices, workflows, and service standards across all customer touchpoints.
  • Technology Enablement - Leading the adoption and optimization of CRM, ERP, knowledge bases, and automation tools to improve speed, accuracy, and transparency.
  • Voice of Customer Integration - Establishing Voice of the Customer (VOC) programs that convert customer insights into actionable improvements and strategic recommendations.

Team Leadership & Development
  • Talent Development - Building a high-performing team through coaching, training, and establishing clear performance expectations.
  • Culture Building - Creating a culture of accountability, continuous improvement, and customer obsession.
  • Performance Management - Setting KPIs, monitoring results, and driving accountability and improvement through data-driven coaching and operational rigor.
  • Workforce Planning - Assessing staffing needs, optimizimh team structure, and ensuring the right capabilities are in place for future growth.

Operational Excellence
  • Service Quality Management - Ensuring consistent, high-quality service delivery across all channels.
  • Issue Resolution Leadership - Overseeing escalation management, root-cause analysis, and corrective action implementation.
  • Cross-Functional Alignment - Partnering with Sales, Operations, Supply Chain, IT, and Finance to ensure seamless customer experiences and aligned service priorities.
  • Metrics & Reporting - Building dashboards and reporting frameworks that provide visibility into service performance and customer trends. Regularly review what's working and what isn't, focusing on continuous improvement

Strategic Impact
  • Competitive Advantage Development - Positioning customer service as a differentiator that drives retention, loyalty, and brand strength.
  • Customer Experience Innovation - Identifying emerging customer needs and developing new service capabilities that enhance the company's market position.
  • Executive Collaboration - Influencing strategic planning, contributing to annual operating plans, and representing the Customer Service function at the leadership level.

Qualifications include:
  • Bachelor's degree in a relevant field and a minimum of 10 years of progressive customer service leadership experience is required. In lieu of a degree, a high school diploma or GED and a minimum of 15 years of progressive customer service leadership experience is required.
  • Prior leadership experience in a business-to-business customer service environment is required.
  • Proven success building or transforming customer service teams and platforms.
  • Prior experience in multi-site or multi-business manufacturing, distribution or similar industry environments is preferred.
  • Prior experience developing VOC programs and customer experience strategies is highly desirable.
  • Strong analytical, problem-solving, and decision-making skills.
  • Demonstrated ability to lead through change and scale operations.
  • Expertise in CRM/ERP systems and customer service technologies.
  • Exceptional communication and leadership skills with a customer-centric mindset.

Scope:
  • Decision Impact: Company-wide
  • Department Responsibility: Customer Service
  • Management Responsibilities Level: Leader
    • Direct Reports: Yes
    • Indirect Reports: Yes
  • Location: Stow, Ohio
  • Physical Requirements:
    • Office: The person in this position normally works in an office environment with a significant amount of time spent sitting at a desk, utilizing a PC and telephone. The position requires some walking within the building and lifting up to 20 pounds.
  • Travel: Up to 25%

Company Overview:
Headquartered in Stow, Ohio, Mactac was founded as Morgan Adhesives Co. in 1959 by the late entrepreneur Burton (Burt) Morgan. Along with financial backing from Bemis Co. and a business model that focused on providing high quality products, innovative solutions and superior customer service, Mactac flourished. For over 65 years, we've been manufacturing and distributing pressure-sensitive adhesive (PSA) materials that are used in label printing, graphic design, packaging, retail display, fleet graphics, automotive assembly, medical device assembly, and more. Today, Mactac employs more than 1,100 people and has operations in the United States, Canada and Mexico.
Mactac's parent company, LINTEC, is a leading company in the field of adhesive materials. The product lineup covers many diversified fields including not only adhesive papers and films for seals and labels, but also shatter-proof window films, adhesive sheets for outdoor signs, interior finishing mounting sheets, automobile-use adhesive products, semiconductor-related tape, and LCD-related adhesive products.
Mactac pressure sensitive adhesives are used in a wide range of markets and industries, and our business is structured accordingly. We are a vertically integrated organization comprised of five business units - each specially designed to meet the unique needs of our customers.
Disclaimers:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
It is the policy of Mactac that all employees are employed at the will of Mactac for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
We will not accept unsolicited resumes from agencies. Please do not send agency resumes to our website or Mactac and affiliated employees.

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