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Overnight Progressive Customer Service Jobs (NOW HIRING)

FFL Brands

Customer Service Lead - Hybrid

Boulder, CO · On-site

$22 - $25/hr

Experience: 3+ years of progressive customer service experience, ideally in a technical support, luxury retail, or mechanical product environment. * A Strategic Mindset: The ability to professionally ...

NVENIA

Customer Service Manager

Wood Dale, IL

Adaptability -- thrives in dynamic environments with shifting priorities, order complexity, and evolving customer needs POSITION REQUIREMENTS * 5+ years of progressive customer service experience ...

Duravant

Customer Service Manager

Wood Dale, IL · On-site

Adaptability -- thrives in dynamic environments with shifting priorities, order complexity, and evolving customer needs POSITION REQUIREMENTS * 5+ years of progressive customer service experience ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$114K - $141K/yr

Adaptability - thrives in dynamic environments with shifting priorities, order complexity, and evolving customer needs POSITION REQUIREMENTS * 5+ years of progressive customer service experience ...

LPT RETAIL MANAGEMENT SERVICES LLC

CSR-OVERNIGHT

Tucson, AZ · On-site

$13.75 - $18.75/hr

Provide excellent customer service. If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if ...

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Overnight Progressive Customer Service information

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How much do overnight progressive customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for overnight progressive customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an overnight progressive customer service representative?

An Overnight Progressive Customer Service representative is a professional who provides customer support for Progressive Insurance during nighttime or overnight hours. Their main responsibilities include assisting customers with policy questions, claims, payments, and troubleshooting issues outside of regular business hours. They typically work in call centers or remotely, ensuring that customers have access to support 24/7. This role requires strong communication skills, the ability to work independently, and a willingness to work non-traditional hours. Overnight representatives play a crucial role in maintaining high customer satisfaction and supporting Progressive’s commitment to continuous service.

What are some unique challenges faced in an overnight progressive customer service role, and how can I prepare for them?

Overnight progressive customer service roles often involve working independently during non-traditional hours and handling complex or escalated issues that arise outside regular business times. You may face challenges such as staying alert during night shifts, managing increased responsibility with less immediate supervision, and resolving urgent customer needs. To prepare, it's helpful to develop strong self-management skills, maintain consistent sleep schedules, and become familiar with escalation protocols and support resources available during overnight hours. Building resilience and excellent problem-solving abilities will also help you thrive in this environment.

What are the key skills and qualifications needed to thrive as an overnight progressive customer service representative, and why are they important?

To thrive as an Overnight Progressive Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and company-specific platforms is often required. Patience, resilience, and the ability to work independently during late hours are essential soft skills in this role. These competencies ensure effective customer support, high satisfaction, and reliable performance during non-standard business hours.

What is the difference between Overnight Progressive Customer Service vs Overnight Customer Service?

AspectOvernight Progressive Customer ServiceOvernight Customer Service
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentNight shifts, call centers, or retail settingsNight shifts, call centers, or retail settings
Industry UsageCommon in retail, telecom, and service industriesCommon in retail, telecom, and service industries
Job FocusHandling customer inquiries, resolving issues, and upsellingHandling customer inquiries, resolving issues, and processing transactions

Both roles involve overnight shifts and customer interaction, but Overnight Progressive Customer Service emphasizes upselling and customer retention strategies, while Overnight Customer Service focuses more on resolving inquiries and processing transactions. The roles are similar in credentials and work environment, making them often compared by job seekers in the customer service industry.

More about Overnight Progressive Customer Service jobs

What cities are hiring for Overnight Progressive Customer Service jobs?

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What are the most commonly searched types of Progressive Customer Service jobs?

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Overnight Progressive Customer Service jobs near you
Infographic showing various Overnight Progressive Customer Service job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Lead - Hybrid

FFL Brands

Boulder, CO • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Description:

Who We Are: Furniture For Life

We are a professional team of talented individuals committed to superior design, profound health, and lasting comfort. At Furniture For Life, we market and support luxury brands in the health and wellness space, specializing in premium products like sophisticated massage chairs.


We foster a dynamic culture that values individuality, collaboration, and continuous learning. Joining us means making a real contribution to our future success while advancing your own professional goals in a fun, supportive environment.


The Opportunity: Customer Service Lead

We are looking for a dynamic, results-driven professional to step into a leadership role as our Customer Service Lead. This critical position is the first point of escalation and the backbone of our technical support operations for our high-end, luxury products.


You will play a direct role in maintaining our model of excellence by ensuring every customer interaction reflects the premium quality of our brands.


Key Responsibilities & Leadership Expectations

  • Case Management: Expertly accept, open, and resolve complex customer service cases received via email and phone, primarily focusing on technical and mechanical issues within the luxury product segment.
  • Technician & Logistics Coordination: Efficiently manage all communication and scheduling for our network of contracted field technicians.
  • Billing & Compliance: Complete technician invoicing within one business day of receipt, and meticulously process warranty and manufacturer billing according to defined schedules.
  • Escalation Management: Serve as the first point of escalation for complex customer issues, demonstrating calm, creative, and optimal problem resolution.
  • Team Development: Provide initial department-level training and mentorship for new team members, championing department best practices.
  • Performance Driven: Consistently meet or exceed department Key Performance Indicators (KPIs) for resolution time and customer satisfaction.

Benefits & Perks

This is a full-time, non-exempt position that includes:

  • Comprehensive Health Coverage: Medical, Vision, and Dental insurance.
  • Financial Security: Life Insurance, Long-Term Disability (LTD), and Short-Term Disability (STD).
  • Retirement: 401(k) Match program.
  • Exclusive Discounts: Employee Purchase Program on our luxury products.
  • Commission/Bonus Eligible: Commissions paid on service upgrades; Profit Share Bonus Program
  • Dog Friendly Workplace: Bring your well mannered pup to work with you! 
Requirements:

What We're Looking For: The Ideal Candidate

  • Experience: 3+ years of progressive customer service experience, ideally in a technical support, luxury retail, or mechanical product environment.
  • A Strategic Mindset: The ability to professionally balance high-touch customer-oriented service with sound business practices to achieve optimal, timely outcomes.
  • Exceptional Communication: Strong written and verbal skills, with the ability to clearly convey complex technical information to both customers and technicians.
  • Leadership & Poise: Ability to stay calm and effective under pressure, manage competing priorities, and multitask across multiple open cases.
  • Technical Proficiency: High school diploma or equivalent is required. Proficient in Google Suite and/or Microsoft Suite. Experience with Salesforce or similar CRM software is a significant plus.
  • Creative Problem-Solver: A natural curiosity and commitment to finding solutions for unique and challenging technical issues.