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Apac Customer Service Jobs in Arizona (NOW HIRING)

Circle

Senior Analyst, AML Know Your Customer

Phoenix, AZ · On-site +1

$97K - $127K/yr

Collaborating with the Customer Service team and Relationship Managers to obtain all necessary ... APAC). * Experience/familiarity with Slack, Apple MacOS and GSuite. Circle is on a mission to ...

Circle

Senior Analyst, AML Know Your Customer

Phoenix, AZ · On-site +1

$97K - $127K/yr

A passion for harnessing the power of digital currency and blockchain technology and services built ... APAC). * Experience/familiarity with Slack, Apple MacOS and GSuite. * B.A./B.S. degree ...

CBRE

Foreman-Data Center

Phoenix, AZ · On-site

$120K/yr

... markets in the US and APAC. DL has proven success in the deployment of next-generation ... Must have an understanding and exceptional customer service skill * Understand local region install ...

ContactPoint 360

BPO VP of Sales - USA

Phoenix, AZ · On-site

You've launched or scaled a new market or business unit in NZ or across APAC. * You bring deep ... Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when ...

New

Circle

Lead KYC Analyst

Phoenix, AZ · Remote

On-going monitoring of customers, including counterparty compliance calls, assessing of ... A passion for harnessing the power of digital currency and blockchain technology and services built ...

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How much do apac customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for apac customer service in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the APAC Customer Service position?

To excel in an APAC Customer Service role, you should have strong communication skills, fluency in one or more APAC-region languages, and experience in customer support or call center environments. Familiarity with CRM platforms, ticketing systems, and proficiency in Microsoft Office or similar tools is often required. Outstanding candidates demonstrate cultural sensitivity, patience, and strong problem-solving skills when interacting with diverse customers. These competencies are critical to delivering high-quality support and fostering positive customer relationships across the Asia-Pacific market.

What are the typical daily tasks and responsibilities for an APAC Customer Service?

As an APAC Customer Service representative, your main responsibilities include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and ensuring timely resolution within service level agreements. You may also collaborate with cross-functional teams such as sales, logistics, or technical support to address complex requests. The role often requires balancing multiple customer cases, maintaining detailed records in CRM systems, and adapting to various cultural norms within the APAC region. You’ll play a key role in both retaining customers and supporting the company's reputation through high-quality service.

What is an APAC Customer Service?

An APAC Customer Service job involves supporting customers across the Asia-Pacific (APAC) region by addressing inquiries, resolving issues, and providing product or service assistance. It often requires strong communication skills and knowledge of multiple languages or cultural nuances. Responsibilities can include handling calls, emails, and chats while ensuring customer satisfaction. Time zone flexibility and familiarity with regional business practices may be essential.

What are the most commonly searched types of Apac Customer Service jobs in Arizona? The most popular types of Apac Customer Service jobs in Arizona are:
What are popular job titles related to Apac Customer Service jobs in Arizona? For Apac Customer Service jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Apac Customer Service jobs in Arizona look for? The top searched job categories for Apac Customer Service jobs in Arizona are:
Apac Customer Service jobs near you
Infographic showing various Apac Customer Service job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

Global Vice President of Customer Success

Dot Compliance

Phoenix, AZ • On-site, Remote

$137K - $176K/yr

Full-time

Posted 21 days ago

Job description

Description
The Global Vice President of Customer Success is a key member of Dot Compliance's leadership team, leading our Customer Success organization across North America, EMEA, and APAC. This person will shape and execute our global customer success strategy to drive adoption, satisfaction, retention, and growth across our eQMS platform.
We're looking for a leader who can think strategically while staying close to the day-to-day realities of the team and our customers. The right person brings structure without unnecessary bureaucracy, sees opportunity in complexity, and knows how to turn insights into action that moves the business forward.
This role is a strong fit for someone who enjoys building in a dynamic, evolving environment, where openness, transparency, and ownership matter. A leader who is comfortable working independently, making thoughtful decisions, and creating alignment across functions and regions. partner closely with Sales, Professional Services, Product, Support, and Marketing to create a connected customer experience and help customers realize meaningful value from Dot Compliance's solutions.
The ideal candidate knows how to balance innovation with scale, using tools, data, and AI to improve efficiency and visibility, while never losing sight of the human side of customer success. Someone who is curious, practical, and people-first, who takes the time to understand what is really happening before jumping in to change it.
This is a full-time remote role with some travel component, ideally for candidates located in the Eastern or Central time zone.
Duties and Responsibilities
Strategic Leadership
  • Refine and execute a global Customer Success strategy aligned with corporate objectives.
  • Scale a high-performing global team, including regional leaders, managers, and CSMs.
  • Maintain a unified customer journey framework, balancing global consistency with regional adaptability.
  • Champion a customer-first culture across the company.
  • Connect with the team's experience on the ground and translate those insights into strategic priorities at the executive level.

Customer Success Excellence
  • Drive customer adoption, satisfaction, and retention through proactive engagement strategies.
  • Ensure customers achieve measurable business value and ROI from Dot Compliance solutions.
  • Continuously refine best practices for risk management, health scoring, and renewal execution
  • Develop and scale Enterprise Customer Success methodologies and playbooks that drive consistent adoption, retention, and expansion across complex, strategic accounts.
  • Serve as executive sponsor for strategic customer relationships, including escalation management.
  • Own a personal book of business to stay close to the customer experience.
  • Balance customer-centric decision making with team advocacy, standing up for the team during difficult times while ensuring customers remain at the heart of our approach.

Revenue Growth & Expansion
  • Partner with Sales and Professional Services to identify and execute upsell, cross-sell, and expansion opportunities with priority focus on Enterprise accounts.
  • Evolve programs to drive adoption of new modules, licenses, and services in a scalable way.
  • Influence pricing, packaging, and success plans to maximize value and renewal outcomes.
  • Introduce imaginative, scalable approaches, including the thoughtful use of automation and AI, while preserving the human touch that customers and employees value.

Operational Excellence
  • Enhance and monitor KPIs for customer health, NPS, retention, and expansion.
  • Use automation, AI, and data-driven insights to scale customer success impact.
  • Ensure technology enables, rather than replaces, authentic human connection with customers and internal teams.

Team Development
  • Mentor and develop regional leaders.
  • Foster a culture of continuous improvement, innovation, and empowerment.
  • Align performance management with global objectives and customer outcomes.
  • Nurture and embody Dot Compliance's values, ensuring they are embedded into Customer Success strategies, team culture, and customer engagement
  • Build trust and relatability as a leader by being approachable, supportive, and invested in the professional growth of the team.

Requirements
Key Requirements and Qualifications
  • Bachelor's degree required, MBA or advanced degree preferred.
  • 10+ years of Customer Success in B2B SaaS.
  • 7+ years leading global teams, with proven success scaling across regions.
  • Background in life sciences, pharmaceuticals, or health quality standards.
  • Executive presence with proven ability to influence at the C-suite and board level.
  • Strong operational discipline with the ability to design scalable processes.
  • Excellent communication, collaboration, negotiation, and strategic thinking skills.
  • Ability to listen first, learn from the team, and drive meaningful, sustainable change that balances scalability with empathy.
  • Customer-first orientation with a passion for long-term partnerships.
  • Entrepreneurial, innovative, and comfortable in high-growth, agile environments.
  • Human-first leader who advocates for the team, relates to their challenges, and inspires them to deliver world-class customer experiences.
  • Willingness to travel globally as needed.

Thank you for your interest in joining us. We sincerely appreciate the time and effort involved in every application. Due to the volume of interest, only candidates selected to move forward will be contacted, and we may not be able to respond to each applicant individually.
Dot Compliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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