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Apac Customer Service Jobs (NOW HIRING)

LangChain, Inc

Customer Growth Manager

San Francisco, CA · On-site

$150K - $200K/yr

We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the ... Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional ...

New

LangChain, Inc

Customer Growth Manager

New York, NY · On-site

$150K - $200K/yr

We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the ... Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional ...

CRH

Truck Service Technician

Tulsa, OK · On-site

Truck Service Technician AMAT Springdale, Arkansas, United States | Tulsa, Oklahoma, United States ... APAC-Central, Inc. and its founding companies have been serving our customers since early in the ...

CRH

Truck Service Technician

Tulsa, OK

APAC-Central, Inc. and its founding companies have been serving our customers since early in the ... team as a Truck Service Technician and launch your career in a safety-focused shop or field ...

CRH

Asphalt Plant Foreman

Montgomery, AL · On-site

APAC Alabama, Inc. is an Affirmative Action and Equal Opportunity Employer and an E-Verify ... Strong interaction with customers to perform customer service in varying degrees * Maintaining ...

AmbaFlex

Field Service Technician

Tampa, FL

$1/hr

The Team You will be part of our Global Customer Service team which is spread over 3 regions, AMCAS, EMEA and APAC. Regionally (AMCAS) you will report to our Customer Support Manager. Depending on ...

CRH

Asphalt Plant Foreman

Montgomery, AL

Strong interaction with customers to perform customer service in varying degrees * Maintaining ... APAC Alabama, Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet ...

CRH

Dispatch

Springfield, MO · On-site

APAC-Central, Inc. and its founding companies have been serving our customers since early in the ... Collaborate with team members to ensure seamless communication and service * Maintain accurate ...

Ambaflex

Field Service Technician

Canton, OH · On-site

The Team You will be part of our Global Customer Service team which is spread over 3 regions, AMCAS, EMEA and APAC. Regionally (AMCAS) you will report to our Customer Support Manager. Depending on ...

IMDEX

Technical Service Representative - Mining

Elko, NV · On-site

... our customers challenges, and setting new benchmarks for what can be achieved in our industry ... Our head office is in Perth, Western Australia, with operations spanning APAC, North America, South ...

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How much do apac customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for apac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an APAC Customer Service job?

An APAC Customer Service job involves supporting customers across the Asia-Pacific (APAC) region by addressing inquiries, resolving issues, and providing product or service assistance. It often requires strong communication skills and knowledge of multiple languages or cultural nuances. Responsibilities can include handling calls, emails, and chats while ensuring customer satisfaction. Time zone flexibility and familiarity with regional business practices may be essential.

What are the key skills and qualifications needed to thrive in the Apac Customer Service position, and why are they important?

To excel in an APAC Customer Service role, you should have strong communication skills, fluency in one or more APAC-region languages, and experience in customer support or call center environments. Familiarity with CRM platforms, ticketing systems, and proficiency in Microsoft Office or similar tools is often required. Outstanding candidates demonstrate cultural sensitivity, patience, and strong problem-solving skills when interacting with diverse customers. These competencies are critical to delivering high-quality support and fostering positive customer relationships across the Asia-Pacific market.

What are the typical daily tasks and responsibilities for an APAC Customer Service representative?

As an APAC Customer Service representative, your main responsibilities include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and ensuring timely resolution within service level agreements. You may also collaborate with cross-functional teams such as sales, logistics, or technical support to address complex requests. The role often requires balancing multiple customer cases, maintaining detailed records in CRM systems, and adapting to various cultural norms within the APAC region. You’ll play a key role in both retaining customers and supporting the company's reputation through high-quality service.
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Apac Customer Service jobs near you

Customer Growth Manager

LangChain, Inc

San Francisco, CA • On-site

$150K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

About Us
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we're at a stage where we're continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
We're hiring a results-driven Customer Growth Manager to own and accelerate the adoption, retention and growth of our customers. As a critical member of our post-sale team, you will be the primary commercial point of contact for a key segment of our customers. You will act as a trusted commercial advisor, focused on building lasting partnerships, ensuring customers realize the full value of LangChain, and driving usage, renewal and expansion of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention.
Key Responsibilities
  • Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
  • Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
  • Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
  • Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
  • Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
  • Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
  • Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey.
  • Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.
What We're Looking For
  • 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
  • A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
  • Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles.
  • Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus.
  • Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers.
  • A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
  • Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
  • Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.
(Preferred)
  • Direct experience at a high-growth, developer-first, or AI/ML infrastructure company.
  • Experience managing renewals in a consumption or usage-based pricing model.

Location: US West Coast
Compensation:
  • $150K-$200K On-Target Earnings

Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
Benefits
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

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