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Online Retail Customer Service Jobs (NOW HIRING)

EZCORP

Retail Customer Service

Lawrence, IN · On-site

$13 - $15/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Brownsville, TX · On-site

$13 - $17.25/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Baytown, TX

$11 - $15/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCorp, Inc.

Retail Customer Service

Galveston, TX · On-site

$11 - $15/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCorp, Inc.

Retail Customer Service

Miami, FL · On-site

$14.50 - $15/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCorp, Inc.

Retail Customer Service

Austin, TX · On-site

$15.25 - $20.25/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCorp, Inc.

Retail Customer Service

Orange, TX · On-site

$11 - $15/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Tampa, FL

$14.50 - $15/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Baytown, TX

$11 - $15/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Galveston, TX

$14.25 - $18.75/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Bastrop, TX · On-site

$15 - $17/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCorp, Inc.

Retail Customer Service

Bastrop, TX · On-site

$15 - $17/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Austin, TX · On-site

$15 - $17/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCorp, Inc.

Retail Customer Service

Bryan, TX · On-site

$11 - $15/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Madison, WI · On-site

$15 - $16/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Orange, TX · On-site

$11 - $15/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Beaumont, TX

$11 - $15/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Austin, TX · On-site

$15 - $19.75/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

EZCORP

Retail Customer Service

Harvey, IL · On-site

$15 - $18/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to ...

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Online Retail Customer Service information

See salary details

$9

$17

$24

How much do online retail customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for online retail customer service in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What does an online retail customer service representative do?

An Online Retail Customer Service representative assists customers with inquiries, issues, and orders related to an online store. Their responsibilities include answering questions about products, processing returns or exchanges, tracking shipments, and resolving complaints. They communicate with customers through various channels such as email, chat, or phone to ensure a positive shopping experience. They also work closely with other departments to address customer needs efficiently.

How does an online retail customer service representative typically collaborate with other departments to resolve customer issues?

Online Retail Customer Service representatives often work closely with departments such as shipping, inventory, and technical support to quickly resolve customer concerns. For example, if a customer reports a delayed order, the representative may coordinate with the warehouse or logistics team to track the package and provide updates. Collaboration with the returns or product teams is also common when handling refunds or product inquiries. This teamwork ensures customer issues are resolved efficiently, and representatives develop a clear understanding of the company's operations.

What are the key skills and qualifications needed to thrive as an online retail customer service representative?

To excel as an Online Retail Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with e-commerce platforms, often supported by a high school diploma or equivalent. Experience with CRM systems, live chat software, and order management tools is commonly expected. Patience, empathy, and adaptability are crucial soft skills for effectively resolving customer inquiries and complaints. These competencies are essential for delivering excellent customer experiences, building brand loyalty, and efficiently handling high volumes of online interactions.
More about Online Retail Customer Service jobs
What cities are hiring for Online Retail Customer Service jobs? Cities with the most Online Retail Customer Service job openings:
What are the most commonly searched types of Retail Customer Service jobs? The most popular types of Retail Customer Service jobs are:
What states have the most Online Retail Customer Service jobs? States with the most job openings for Online Retail Customer Service jobs include:
What job categories do people searching Online Retail Customer Service jobs look for? The top searched job categories for Online Retail Customer Service jobs are:
Online Retail Customer Service jobs near you
Infographic showing various Online Retail Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,807 per year, or $17.2 per hour.

Retail Customer Service

EZCORP

Lawrence, IN • On-site

$13 - $15/hr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

EZCORP rating

6.9

Company rating: 6.9 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

2nd of 7 rated pawnbroker

Job description

Address: 8028 Pendleton Pike Lawrence, Indiana 46226

Brand: EZPawn

Pay range is based on experience from $13.00/hr to $15.00/hr

We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

Hiring immediately for Retail Sales Associates / Retail Customer Service!

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

  • Start your career as a Trainee in our 5-week paid training program and earn a$.50 raiseand promotion to Pawnbroker upon completion of the program
  • Continue to grow your skills by entering our Pawnbroker Certification Program and earn anadditional $1/hour
  • Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position
  • Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store

In addition to a great career, here are some of the other things we offer our Team Members:

  • Free Health Insurance*
  • Competitive Wages
  • Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
  • Great Working Hours
  • 401(k) with Company Match
  • Generous Paid Time Off
  • Holiday Pay
  • Store Discount

Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)*: This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Other Customer Service duties include, but are not limited to:

  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
  • Processing sales, loans, and extensions
  • Performing opening and closing store duties

Requirements for the Customer Service Representative (Pawnbroker) role include:

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:

  • High school diploma or GED
  • Customer service, cashier, or retail experience
  • Excellent communication and interpersonal skills
  • Work well independently and as member of a team
  • Ability to multitask
  • Able to pass a criminal background check and drug test
  • Adhere to all Company policies, procedures, and regulations
  • Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
  • Sales background, a plus
  • Bilingual, a plus

*No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

What EZCORP employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About EZCORP

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Austin, TX, US

Year founded

1989

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