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Optimum Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

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Optimum Customer Service Representative information

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How much do optimum customer service representative jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for optimum customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Optimum have remote jobs?

Optimum Customer Service Representative positions are typically based in physical call centers and are not commonly offered as remote roles. However, some customer service jobs may have remote options depending on company policies and current staffing needs. It is advisable to check the specific job listings for remote work opportunities.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

How to make $2000 a week working from home?

Optimum Customer Service Representatives can increase their earnings by working full-time hours, handling high call volumes, and gaining experience to qualify for higher-paying shifts or bonuses. Developing strong communication skills and familiarity with customer service tools can also improve productivity and earning potential. Earning $2000 weekly typically requires consistent full-time work and possibly multiple shifts or overtime, depending on pay rates and company policies.

How much does Optimum Sales Rep make?

Optimum Customer Service Representatives typically earn an average hourly wage of around $15 to $20, with additional commissions or bonuses based on sales performance. Total compensation can vary depending on experience, location, and sales targets, and some roles may include benefits and incentives.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What job makes $10,000 a month without a degree?

Optimum Customer Service Representatives typically do not earn $10,000 a month without significant experience or bonuses. High-paying roles that can reach this level often involve sales, real estate, or specialized trades, which may require strong communication skills, certifications, or a proven track record rather than formal degrees.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

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Optimum Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Hill Aircraft & Leasing Corp

Atlanta, GA • On-site

$15.50 - $21/hr

Full-time

Posted 10 days ago

Job description

Department: Customer Service
Location: Atlanta, GA | KFTY
Position Level: Entry
FLSA Status: Hourly Non-exempt
Travel: Infrequent
JOB DESCRIPTION:
The Customer Service Representative (CSR) embodies all of the warm and welcoming qualities of Sensational Southern Service that assures guests are treated with an exceptional service experience on each interaction. As the first impression that customers of Hill Aircraft are greeted with, the CSR is empowered to create positive, personable, and memorable interactions with every individual they come in contact with. The Customer Service Representative has an interest in the aviation industry with a passion for customer service.
POSITION SUMMARY:
The Customer Service Representative (CSR) is an essential position as part of the Customer Service team, performing a number of important duties related to the extraordinary service experience and overall care for guests within the Fixed Base Operation (FBO). The CSR is directly involved in communicating with corporate flight departments, flight crews, aircraft owners, high-profile clientele, vendors, and team members to ensure that requests critical to the successful operation are handled appropriately. The CSR is an exceptional relationship builder and highly outgoing with the drive to provide world-class customer service in aviation. The CSR represents Hill Aircraft in a positive and professional manner, while upholding the values of a family owned legacy aviation business.
CORE RESPONSIBILITIES:
  • Represent the company in a professional manager and put the customer first at all times.
  • Support a positive and harmonious working environment with the team in order to provide the highest levels of the customer service experience.
  • Create memorable service experiences for guests on each visit.
  • Ensure all Customer Service operations are conducted daily in accordance to the values and standards of Hill Aircraft that contribute to safety, company policies, and procedures while also adhering to the NATA Safety 1st.
  • Perform all the general functions of the Customer Service Representative position including greeting customers, making reservations, and answering or making phone calls.
  • Perform Concierge Service duties with customers on the ramp including greeting planeside and valeting vehicles.
  • Arrange and fulfill service requests including hotel accommodations, rental cars, ground transportation reservations, in-flight catering orders, and area restaurant or attractions recommendations.
  • Accept and relay ground service requests to team members such as aircraft fueling, arrival or departure information, parking, and other ground service required.
  • Process service and point of sale transactions including billing and payments.
  • File internal records related to service transactions accurately and efficiently.
  • Clearly handle radio communications both air-to-air with pilots and ground two-way with Line Service.
  • Support a culture of unity and cooperation as a team.
  • Type email responses to customers or send letters of confirmation for reservation requests.
  • Perform detail-oriented responsibilities, assigned projects, and complete paperwork or reports both as a team and individually.
  • Assist in meeting sales goals and monthly promotional offers using internal, seasonal, and industry programs.
  • Work with agents and local approved vendors when handling customer requests.
  • Communicate clearly and effectively with customers, pilots, and team members within the Line Service, Customer Service, and other departments within the company in person, by radio, in writing, email, and over the phone.
  • Oversee that all additional shift duties and assigned tasks are completed thoroughly and that any checklists accompanied are filled out before the end of the shift.
  • Provide Customer Service Manager with ideas and recommendations that help to improve the overall operations, service, and efficiency of the Customer Service Department.

GENERAL QUALIFICATIONS | KNOWLEDGE & EXPERIENCE:
  • Minimum of (1) years FBO or other related experience within the general aviation industry.
  • Minimum of (2) years of in customer service, hospitality, or concierge related fields, especially in aviation.
  • High school diploma or GED certificate.
  • Successful completion of NATA Safety 1st Customer Service, Safety, and Security (CSSS) program within 60-days of new hire.
  • Special consideration with prior experience in Total FBO software.
  • Basic knowledge of aviation terminology, general aviation aircraft (piston and turbine), airport communications, and phonetic alphabet.

GENERAL QUALIFICATIONS | SKILLS & COMPETENCIES NEEDED TO BE SUCCESSFUL IN THIS ROLE:
  • Desire to serve others.
  • Naturally outgoing with a passion for providing an outstanding customer service experience.
  • Excellent communication abilities (written, typing, phone etiquette, two-way radio, and oral) in English.
  • Strong interpersonal aptitude and ability to work well on a team.
  • Consistently demonstrated organizational and time management skills.
  • Ability to multitask on occasion.
  • Tactful, courteous, and conscience of customer's needs.
  • Ability to perform manual tasks, follow directions (written and oral), and multitask in a detailed and efficient manner.
  • Ability to comprehend and perform basic math calculations with minimal errors using United States units of money, weight measurement, volume, and distance.
  • Basic knowledge and comfort level when using computers.
  • Intermediate proficiency with Microsoft Office programs (Word, Excel, Outlook).
  • Good problem-solving abilities for operational decisions and adaptability to various working environments or conditions.
  • Ability to prepare and complete reports pertaining to department.

ADDITIONAL REQUIREMENTS:
  • Must possess a valid driver's license (21 and older) without restrictions and have acceptable driving record that meets company insurability requirements.
  • This is an hourly, nonexempt position. This position requires working flexible hours including mornings, evenings and weekends, and on scheduled company holidays to accommodate the needs of the customers and department operations.
  • Must be able to pass a background check and drug screen. Hill Aircraft is a Zero Tolerance Drug Free Employer, including pre-employment and random drug screening.
  • Operation of motor vehicles.
  • Ability to handle moderate physical activity outside on ramp operations.
  • Ability to lift and/or move up to 30 pounds such as boxes, bags, stock supplies, or carpets.
  • Ability to travel for the position if needed (infrequently).

ENVIRONMENT & WORK CONDITIONS: The work environment or conditions described below are representative of those encountered while performing the essential functions of this position and may vary on a given day depending on needs.
  • General office and FBO building conditions.
  • Regularly sitting, standing, walking around inside and outside.
  • Outside on active ramp areas around aircraft, fuel trucks, vehicles, and other ground handling equipment (when performing duties as Concierge).
  • Driving vehicles on active ramp.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice based on the needs of the department and company. To perform this job successfully, the candidate will possess a proficient level of the knowledge, skills, and abilities listed within this description. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

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