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Optimum Customer Service Representative Jobs in Calgary, AB

Avmax

Customer Service Representative

Calgary, AB

Reporting The Customer Service Representative reports directly to the Director of Avionics. Core ... Avmax Group offers a competitive compensation package including an optimal benefits plan and ...

New

U-Haul

Customer Service Representative

Calgary, AB

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Calgary, AB

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Calgary, AB

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Calgary, AB

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Bmo

Customer Service Representative

Calgary, AB · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

Bmo

Customer Service Representative

Calgary, AB

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Calgary, AB

Optimum Customer Service Representative information

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How much do optimum customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for optimum customer service representative in Calgary, AB is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $21.15 per hour, depending on experience, location, and employer.

What is an Optimum Customer Service Representative?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

How to get hired as an Optimum Customer Service Representative?

To get hired as an Optimum Customer Service Representative, candidates should have strong communication skills, previous customer service experience, and familiarity with telecommunications products. Applying through the company's careers website or job boards, and preparing for interviews that assess problem-solving and interpersonal skills, can improve chances of employment.

What are popular job titles related to Optimum Customer Service Representative jobs in Calgary, AB?

For Optimum Customer Service Representative jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Optimum Customer Service Representative jobs in Calgary, AB look for?

The top searched job categories for Optimum Customer Service Representative jobs in Calgary, AB are:

Optimum Customer Service Representative jobs near you
Infographic showing various Optimum Customer Service Representative job openings in Calgary, AB as of August 2026, with employment types broken down into 95% Full Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,151 per year, or $18.8 per hour.

Customer Service Representative

Avmax Careers - Canada

Calgary, AB • Remote

Full-time

Retirement

Posted yesterday

New

Job description

Employment Type: Full-time PermanentLocation: Calgary, ABDivision/Department: AvionicsAvailable Vacancies: 1About Avmax: Avmax is a diverse company offering every product and service related to aviation. We have locations, operations, and deployment worldwide. Our vision at Avmax Group Inc. ("Avmax") is to simplify our customers' aviation needs through dependable, globally integrated services with trusted results. Established in 1976, our locations include: Calgary (HQ), Winnipeg and Vancouver in Canada, Great Falls and Jacksonville in the USA, Nairobi in Kenya, and N'Djamena in Chad. Avmax offers the following capabilities: Aircraft Leasing, Airline Operations, Avionics, Component Repairs, Engineering, MRO, Paint and Spares. Avmax's engineering division is a Transport Canada authorized Design Approval Organization (DAO). Avmax's maintenance division is a Transport Canada authorized Maintenance Repair Organization (MRO). Why work at Avmax? Avmax has a diverse workforce with opportunity for growth and career advancements. We offer competitive compensation and benefit packages, flexibility, work-life balance and a friendly working environment. We are proud of our work and commitment to create one of the leading workforce, products and services in the Aviation industry.Reporting The Customer Service Representative reports directly to the Director of Avionics.Core CompetenciesCommunication SkillsPositive AttitudeProblem-Solving SkillsProfessionalism Team PlayerOrganizationKey Performance Indicators / Duties & ResponsibilitiesCustomer service: co-ordinate service calls when needed / respond to any administrative requests by customer.Produce a weekly report of all outstanding work filtered by tech for both the Instrument and Service shop.Email or fax all quotes to customers for approval.Review past due quotes and contact customers regarding getting the work approved.Oversee the service desk.Work with customers to resolve any issues brought forth.Receive credit card payments from COD walk in customers.Look after exchanges needed by customer.Send out customer reports.Follow up on parts needed to complete the job.QualificationsMinimum High School Diploma, or equivalent.Strong customer service skills.Computer Literate; strong MS Office skills.Communication – both verbal and written English language.Basic knowledge of Quantum.ExperienceMinimum three years in office administration role.1-2 years of customer service experience.Our recruitment commitments:We thank all applicants for their interest; however, only those selected for an interview will be contacted.Depending on qualifications, selected candidates may be offered a role at a more appropriate level.Avmax Group offers a competitive compensation package including an optimal benefits plan and pension plan.Avmax Group Inc. is dedicated to, and prides itself on being an equal opportunity employer. We celebrate and welcome the diversity of all of our employees. Avmax Group Inc. has specific policies in place to prevent discrimination in our hiring practices on the basis of the protected grounds dictated by Canadian legislation. We therefore encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities, members of visible minorities, and women. Avmax will accommodate the needs of applicants with disabilities throughout all stages of selection process. If you need accommodation during the recruitment process, please advise your HR Representative. Information relating to the needs for accommodation measure will be addressed confidentially. Candidates may request a copy of Avmax's accommodation policy upon request. In order to be in compliance with the law, employees must be legally eligible to work in Canada.
Job Posted by ApplicantPro