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Customer Service Assistant Jobs in Calgary, AB (NOW HIRING)

SMS Equipment

Regional Service Assistant

Calgary, AB · On-site

CA$50K - CA$55K/yr

The Regional Service Assistant provides essential administrative and operational support across ... Professional, solutions-focused approach to customer service and internal communication. This ...

Calgary Gold Buyers LTD

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Customer Service Representative

Calgary, AB · On-site

CA$20 - CA$26/hr

... manage customer intake records, and assist with daily administrative workflows. * Team ... Experience: Verifiable customer service, retail, sales, or client relations experience.

Posted today

Superior Health and Safety Inc

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Customer Service Representative

Calgary, AB · On-site

CA$800 - CA$1.5K/wk

We assist in evaluating home and business risks, planning escape routes, and offer solutions ... Record customer information within our customer service database * Engage with clients in a ...

Dollar Tree

Customer Service Associate

Okotoks, AB · On-site

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Superior Health and Safety Inc

Be Seen First

Customer Service Representative

Calgary, AB · On-site

CA$800 - CA$1.5K/wk

We assist in evaluating home and business risks, planning escape routes, and offer solutions ... Record customer information within our customer service database * Engage with clients in a ...

FCT

Representative, Customer Service

Calgary, AB

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You ... Organize rush requests * Assist with preparation of document packages and reporting * Meet and ...

U-Haul

Customer Service Representative

Calgary, AB · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

Dollar Tree

Customer Service Associate

Calgary, AB · On-site

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

RONA+

Customer Service Associate

Calgary, AB · On-site

We operate or service corporate and affiliated dealer stores. With a distinctive product and ... Your role: * Assist customers with their information/product requirements in the store or over the ...

New

U-Haul

Customer Service Representative

Calgary, AB · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Calgary, AB · On-site

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Calgary, AB · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

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Customer Service Assistant information

See Calgary, AB salary details

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How much do customer service assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service assistant in Calgary, AB is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Calgary, AB? The most popular types of Customer Service jobs in Calgary, AB are:
What are popular job titles related to Customer Service Assistant jobs in Calgary, AB? For Customer Service Assistant jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Calgary, AB look for? The top searched job categories for Customer Service Assistant jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Customer Service Assistant jobs? Cities near Calgary, AB with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,380 per year, or $18 per hour.

Regional Service Assistant

SMS Equipment

Calgary, AB • On-site

CA$50K - CA$55K/yr

Full-time

Posted 16 days ago

Job description

The Regional Service Assistant provides essential administrative and operational support across branches within the assigned region.

Work Location: Calgary, AB.
Salary: $50,000 - $55,000 annually.
Work Arrangement: Fixed on site – working 5 days per week from the office.
Schedule: Monday to Friday.

What You'll Do

  • Procurement & Purchasing: Process and manage purchase orders, source materials for branches, ensure policy compliance, and complete credit card reconciliations accurately and on time.
  • Administrative Operations: Provide regional administrative support including travel bookings, meeting coordination, call handling, onboarding support, safety training tracking, asset coordination with IT, and document management.
  • Service Support: Administer service-related work orders from creation through invoicing and claim submission. Process monthly Preventative Maintenance billing, maintain centralized claim documentation, and support Regional Service Coordinators with work order flow and compliance.
  • Systems & Tools: Use AP and ERP systems, Microsoft Office, Adobe Acrobat, and OEM portals to support procurement, service administration, and reporting.

What You Bring

The successful candidate will have the following skills and abilities:

  • Strong organizational skills with attention to detail and the ability to multitask effectively across multiple priorities.
  • Excellent written and verbal communication skills.
  • Comfort with digital tools and collaboration platforms.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Professional, solutions-focused approach to customer service and internal communication.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

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