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Customer Service Assistant Jobs in Banff, AB (NOW HIRING)

Canna Cabana

Assistant Store Manager

Banff, AB · On-site

Greet and assist customers in a way that models exemplary conduct to other staff. * Ensure company ... Strong customer service and troubleshooting skills. * A well-defined sense of diplomacy.

Canna Cabana

Assistant Store Manager

Banff, AB · On-site

Greet and assist customers in a way that models exemplary conduct to other staff. * Ensure company ... Strong customer service and troubleshooting skills. * A well-defined sense of diplomacy.

A&W Canada

Assistant Manager

Canmore, AB · On-site

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... Coaching the staff to provide excellent customer service representative of the A&W brand * Spending ...

A&W Canada

Assistant Manager

Banff, AB · On-site

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... Coaching the staff to provide excellent customer service representative of the A&W brand * Spending ...

Canada Post

Post Office Assistant

Canmore, AB · On-site

CA$20.54/hr

We are currently seeking a Bilingual Part-Time Post Office Assistant (English - French)) who will use a customer-focused approach when providing counter services to customers. Note: The ideal ...

Canada Post

Post Office Assistant - Term

Canmore, AB · On-site

CA$20.54/hr

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers. Note: The ideal candidate should reside in the ...

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Customer Service Assistant information

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What cities near Banff, AB are hiring for Customer Service Assistant jobs?

Cities near Banff, AB with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Banff, AB as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Assistant Store Leader (Assistant Manager)

7-ELEVEN

Canmore, AB

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Assist in overseeing and providing customer service leadership, training, and coaching for store employees.

  • Help implement merchandising and marketing programs.

  • Maintain a clean, safe environment by complying with health and sanitation procedures and ensuring products are in-stock.

7-Eleven rating

4.3

Company rating: 4.3 out of 10

Based on 845 frontline employees who took The Breakroom Quiz

39th of 47 rated convenience stores

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world.We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to 'activate awesome' and make a meaningful impact in their stores and communities every day.If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Retail Assistant Manager

If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role! We're hiring immediately and are focused and dedicated to your success! We offer full-time hours and a valuable management and leadership experience with competitive pay.

What we bring:

  • A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every time they visit.
  • A strong "promote from within" philosophy providing advancement opportunities for all levels.

Our benefits include:

  • 401k Plan (US only)
  • RRSP Plan (Canada only)
  • Premium Pay for Holidays Worked
  • Paid PTO Plans
  • Comprehensive Health Coverage
  • Monthly bonus/incentive potential
  • Tuition Reimbursement including GED
  • Adoption Assistance (US only)

What you bring:

  • Ability to oversee and provide customer service leadership, training, and coaching, alongside the Store Leader, for all store employees.
  • Demonstrated strength maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
  • Ability to assist in implementing all merchandising and marketing programs.
  • Competency in cash handling, fuel transactions, and promoting our loyalty program.
  • Demonstrated ability maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in-stock.
  • Excellent oral and written communication and intrapersonal skills.
  • Proficient computer knowledge (Microsoft products preferred Word, Excel).
  • A High School diploma or GED is preferred, but not required for candidates that have at least one year of Retail Management experience.
  • A valid Driver's License from the state of residence while maintaining automotive liability insurance during course of employment.
  • The ability to multi-task, perform repeated bending, standing, reaching, and occasionally lifting up to 50 pounds.

7-Eleven, Inc. is an Equal Opportunity Employer and is committed to workplace diversity.

A copy of the complete job description, which includes the minimum requirements and essential functions of the position, is available on request.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.

What 7-Eleven employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About 7-Eleven

Sourced by ZipRecruiter

As the world’s first convenience store, our top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7-Eleven aims to be a one-stop shop for consumers – a place people can always rely on to deliver what they want, when, where, and how they want it.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1927

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