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Customer Service Assistant Jobs in Edmonton, AB (NOW HIRING)

Reimagined Parking

Customer Service Agent

Edmonton, AB · On-site

$19 - $21/hr

Occasionally assist mobility-challenged customers by operating a golf cart. * Visit locations to ... REQUIREMENTS: * 1+ years of customer service or call center experience. * Valid driver's license

Bunzl

Customer Service Representative

Edmonton, AB · On-site

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software ...

U-Haul

Customer Service Representative

Edmonton, AB · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Edmonton, AB · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Edmonton, AB · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Edmonton, AB · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Edmonton, AB · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Edmonton, AB · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

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Customer Service Assistant information

See Edmonton, AB salary details

$9

$17

$27

How much do customer service assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service assistant in Edmonton, AB is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.95 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Edmonton, AB?

The most popular types of Customer Service jobs in Edmonton, AB are:

What are popular job titles related to Customer Service Assistant jobs in Edmonton, AB?

For Customer Service Assistant jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Edmonton, AB look for?

The top searched job categories for Customer Service Assistant jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Customer Service Assistant jobs?

Cities near Edmonton, AB with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,380 per year, or $18 per hour.

Customer Service Agent

Reimagined Parking

Edmonton, AB • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Reimagined Parking rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

3rd of 12 rated car parking

Job description

At Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. We are looking for an individual with amazing customer service skills and detail oriented to help our customers with their parking needs. 
The Customer Success Agent serves as the first point of contact for customers, delivering exceptional service and support in a fast-paced environment. This role ensures customer satisfaction by resolving inquiries, maintaining accurate records, and acting as a brand ambassador while adhering to company policies and service standards. 

  • Develop strong decision-making skills to manage back-to-back calls with accuracy, speed, and professionalism. 
  • Act as a courteous company representative while processing transactions, enforcing regulations, and communicating policies. 
  • Build rapport with customers to foster satisfaction and loyalty, address inquiries and complaints with empathy and clarity. 
  • Meet performance standards through call monitoring, recording, and quality assessments. 
  • Maintain high communication standards, including voice quality, grammar, tone, and proactive engagement. 
  • Ensure data integrity by gathering information, composing documents, and accurately inputting data. 
  • Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs). 
  • Provide comprehensive support for parking customers, including account maintenance and branch/lot assistance. 
  • Update customer account information accurately and document all interactions. 
  • Utilize internal resources such as policy manuals and supervisor guidance to resolve issues. 
  • Complete required paperwork and maintain accurate records. 
  • Stay informed on workflow changes, policies, and product updates. 
  • Support and train new Customer Service Representatives as needed. 
  • Assist colleagues with troubleshooting client issues. 
  • Occasionally assist mobility-challenged customers by operating a golf cart. 
  • Visit locations to complete audits 
  • Assist Operations with lot improvement tasks 
  • Ability to drive to each location and create adjustments/plans to increase revenues 
  • Perform other duties as assigned. 

  • High school diploma or equivalent; associate degree preferred. 
  • Strong communication skills (verbal and written). 
  • Ability to multitask and thrive in a fast-paced environment. 
  • Proficiency with technology and data entry systems. 
  • Exceptional attention to detail and problem-solving skills. 
  • Ability to work flexible schedules, including weekends or holidays if required. 
REQUIREMENTS: 
  • 1+ years of customer service or call center experience. 
  • Valid driver's license  
  • Ability to work flexible schedules, including weekends or holidays if required. 
  • Must successfully pass a background check, in accordance with company policy and applicable laws 
  • Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law 

PHYSICAL DEMANDS: 
  • Ability to sit for extended periods while handling calls and data entry. 
  • Frequent use of hands for typing and handling documents. 
  • Ability to lift up to 20 lbs occasionally (e.g., moving office supplies or assisting customers). 
  • Ability to operate a company vehicle safely when requested. 

WORKING CONDITIONS: 
  • Office setting with frequent use of computers, phones, and other office equipment. 
  • Fast-paced environment with high call volume and strict service level goals. 
  • Occasional exposure to outdoor conditions when assisting mobility-challenged customers. 
WORKING CONDITIONS:  
  • Fast-paced, high-volume contact center environment  
  • Performance-driven with call monitoring and quality assurance standards  
OTHER DUTIES: 
Please note this job description is not designed to cover or contain an allinclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice 
 

(Full Time or Part Time) 
  • Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. 
  • Life and AD&D:  Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. 
  • Short-Term Disability (STD): Income protection when you need time to recover. 
  • Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn. 
  • Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home 
  • Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group). 
  • Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family. 

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