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Customer Service Assistant Jobs in Edmonton, AB (NOW HIRING)

Palmer Johnson

Service Assistant

Edmonton, AB

As a Service Assistant, you'll support our service department by assisting with shop operations ... Who We Are Palmer Johnson is a dynamic industry leader committed to providing superior customer ...

RONA+

Customer Service Associate

Edmonton, AB · On-site

We operate or service corporate and affiliated dealer stores. With a distinctive product and ... Your role: * Assist customers with their information/product requirements in the store or over the ...

U-Haul

Customer Service Representative

Edmonton, AB · On-site

  • PTO

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Edmonton, AB

  • PTO

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Edmonton, AB · On-site

  • PTO

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Edmonton, AB · On-site

  • PTO

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

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All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Edmonton, AB

Customer Service Assistant information

See Edmonton, AB salary details

$9

$17

$27

How much do customer service assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service assistant in Edmonton, AB is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Edmonton, AB?

The most popular types of Customer Service jobs in Edmonton, AB are:

What are popular job titles related to Customer Service Assistant jobs in Edmonton, AB?

For Customer Service Assistant jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Edmonton, AB look for?

The top searched job categories for Customer Service Assistant jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Customer Service Assistant jobs?

Cities near Edmonton, AB with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,380 per year, or $18 per hour.

Service Assistant

Palmer Johnson

Edmonton, AB

Full-time

Posted 8 days ago

Job description

Palmer Johnson is looking for a Service Assistant to join our team in Edmonton. This is a great entry-level opportunity for someone who enjoys hands-on work, has mechanical aptitude, and wants to gain experience working alongside skilled technicians.

As a Service Assistant, you'll support our service department by assisting with shop operations, preparing equipment for repair and shipment, and helping maintain an organized, safe, and efficient work environment. The role also includes some warehouse and inventory responsibilities to keep the service team running smoothly.

Who We Are

Palmer Johnson is a dynamic industry leader committed to providing superior customer service. We’re a North American remanufacturer and authorized distributor of heavy-duty off-highway transmissions, axles and components, representing such vendors as Twin Disc, ZF, Dana, Kessler, Funk (John Deere), Carraro, and more. Equipment OEM lines include JLG, Genie, Hyster, JCB, Manitou-Gehl, Haulotte, Brandt Hi-Rail Trucks and more. With 45 years of excellence, we know that our people are our greatest asset. We are committed to providing an atmosphere that encourages growth, creativity, and job satisfaction.

What You'll Do

  • Assist technicians with shop repairs and daily service operations.
  • Clean, prepare, paint, test, and stage components and equipment for repair or shipment.
  • Receive, organize parts and help maintain an accurate inventory.
  • Pick, pack, and load outgoing shipments.
  • Operate forklifts and other material handling equipment safely.
  • Load and unload customer equipment and freight.
  • Maintain a clean, organized, and safe shop and warehouse.
  • Perform local pickups and deliveries as needed.
  • Follow all safety policies and complete other duties as assigned.
  • Mon-Fri 800am - 430pm (some overtime as required)

What We're Looking For

  • Mechanical aptitude and a willingness to learn.
  • Strong work ethic and teamwork skills.
  • Good organizational and communication skills.
  • Basic computer skills.
  • Valid driver's license.
  • Forklift experience is a plus (training available).

Why Join Palmer Johnson?

  • Work/Life Balance
  • Outstanding comprehensive benefits package
  • Tool & safety allowance, tuition reimbursement and RRSP plan
  • Generous time off including paid maternity/paternity leave
  • Fun, team-oriented work environment!

Please note: This position requires a background check, human performance evaluation, and illicit drug screen.

Palmer Johnson is an equal-opportunity employer that is committed to hiring a diverse workforce representing the many personalities and cultures in our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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