Customer Service Manager Jobs in Edmonton, AB (NOW HIRING)

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Join the fastest growing rental company in Canada!

Sunbelt Rentals is looking for a Service Manager to manage the servicing of company and customer equipment in a timely and effective manner.

• Competitive wages

• Comprehensive benefits (medical, dental, vision)

• RRSP matching

• Paid vacation + sick time

• Short & longterm disability

• Safety boot reimbursement

• Career growth opportunities (sales, service management, mechanics)

• Training provided

• Supportive, safetydriven team culture

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)

• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.

• Orders parts in order to maintain adequate supplies.

• Provides training and assistance to staff mechanics.

• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.

• Evaluates all equipment after repairs, maintenance or safety checks.

• Documents equipment status before and after rental.

• Handles customer complaints regarding equipment condition or operation.

• Promote safety awareness

• Perform quality control checks

• Update, maintain and keep organized equipment service records

• Create, update, close and bill work orders

• File warranty claims in a timely fashion

• Commission New Equipment

• Order parts, return parts, and perform parts inventory

• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)

• Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report

• Perform other duties assigned as assigned by the manager.

• Valid driver's license

• Extensive experience in the repair and maintenance of self-propelled platforms and lifts

• Knowledge of work planning and scheduling and other supervisory activities

• Strong understanding of equipment capabilities and safety requirements.

• Clear perspective of maintenance and repair issues in the industry

• Planning and management experience

• Computer literacy

• Reporting experience

• Inventory management experience

This role requires:

• Bending, squatting, crouching, reaching

• Lifting 50+ lbs

• Working indoors and outdoors in various conditions

Shop Foreman, Operations Manager, Senior Technician, Team Lead or Supervisor

Candidates will undergo a preemployment background check.

We thank all applicants; only those selected will be contacted.

Sunbelt Rentals is proud to support military families and is an equal opportunity employer. We welcome applications from women, Indigenous peoples, persons with disabilities, and visible minorities.

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental, Vision, Life Insurance

• Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days

• Leading wages

• Tuition Reimbursement

• RRSP Matching

• Tool and Boot Allowance

• Career development and advancement

• Employee Assistance Program

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.