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Customer Service Manager Jobs in Leduc, AB (NOW HIRING)

Sunbelt Rentals

Service Manager

Edmonton, AB · On-site

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Sunbelt Rentals is looking for a Service Manager to manage the servicing of company and customer ...

Sunbelt Rentals

Service Manager

Edmonton, AB

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Sunbelt Rentals is looking for a Service Manager to manage the servicing of company and customer ...

Recruitment Partners

Service Manager

Edmonton, AB · On-site

Service Manager Our client is searching for a Service Manager to join their team. This role will be ... This means reduced turnover, enhanced employee engagement, increased productivity, customer ...

The Canadian Brewhouse

Service Manager

Edmonton, AB · On-site

Think Like a Customer * Support Your Community * Hurry, Don't Rush * Embrace Innovation * Be ... Service Manager * Bar Manager Responsibilities: * Handle difficult situations, and guiding the team ...

The Canadian Brewhouse

Service Manager

Edmonton, AB · On-site

Think Like a Customer * Support Your Community * Hurry, Don't Rush * Embrace Innovation * Be ... Service Manager Responsibilities: * Handle difficult situations, and guiding the team when ...

The Canadian Brewhouse

Service Manager

Leduc, AB · On-site

Think Like a Customer * Support Your Community * Hurry, Don't Rush * Embrace Innovation * Be ... Service Manager Responsibilities: * Handle difficult situations, and guiding the team when ...

Progress Residential

Service Manager

Edmonton, AB · On-site

As a leading property manager of single-family rental homes nationwide, we take great pride in ... Exhibits strong commitment to the service needs of the internal and external customer. Represents ...

Pretiumenterpriseservices

Service Manager

Edmonton, AB · On-site

CA$27.33 - CA$40.99/hr

Who We Are BH Management, LLC is a people-first multifamily owner and operator that grew from a ... Exhibits strong commitment to the service needs of the internal and external customer. Represents ...

Bmo

Customer Service Representative

Edmonton, AB · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.

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Customer Service Manager information

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Leduc, AB?

The most popular types of Customer Service jobs in Leduc, AB are:

What cities near Leduc, AB are hiring for Customer Service Manager jobs?

Cities near Leduc, AB with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Leduc, AB as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Manager, Ticketing & Customer Service (TERM)

Katz Group

Edmonton, AB • On-site

Full-time

Posted 9 days ago

Job description

About OEG Sports & Entertainment: 

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.

About the Role:

We are seeking a Manager, Ticketing & Customer Service to join our team on a term basis to provide an 18-month maternity leave coverage. Reporting directly to the Vice President, Ticket Service and Operations, this position provides tactical leadership through facilitating and supporting service initiatives for multiple OEG brands – Oilers, Oil Kings, and Live Entertainment. In addition, they will be responsible for managing the direction and cohesion of revenue-generating Oilers and Oil Kings Season Seat Sales, Service and Retention via professional development, communication, and satisfaction, with the goal of achieving Oilers, Oil Kings, Live Entertainment incremental revenue and retention goals.

Your Focus in this Role:

  • Manages and leads Ticketing and Customer Services Representatives in regard to ticket-related service recovery, touchpoints, technical troubleshooting, Rogers Place information, and Secondary Ticketing
  • Leads ongoing retention, relocation and annual renewal campaigns for Oil Kings Brand and other event campaigns
  • Leads ongoing Accounts Receivable collections for all Oilers and Oil Kings Season Seats, Power Packs, Groups, retail and other AR with the goal to achieve $0 owing each fiscal year
  • Recruits and trains Ticketing and Customer Services Representatives into professional ticket service providers
  • Assists in the creation and maintenance of ticket service policies and procedures with respect to Rogers Place ticketing
  • Develops intimate knowledge of ticket holder needs and service recovery best practices
  • Manages and resolves all ticket and customer issues and post event follow-ups regarding conflict resolution and service recovery in the best interest of the customer as well as the company
  • Works directly with service providers (e.g. Rogers Place, ICE District Hospitality, Ticketmaster) on all aspects of retail buyer, Power Pack, groups, and Oil Kings Season Seat Membership experience and service recovery to maintain superior service levels
  • Schedules & manages Ticketing and Customer Services Representatives for event night responsibilities, service recovery, touchpoints and ticket trouble shooting in Rogers Place
  • Prepares staff schedule & manages time sheets
  • Oversees the queue telephony system to ensure optimal service delivery
  • Performs data management and reporting and ensures accurate administration and record keeping for all customer interactions
  • Seeks out industry best practices in an ongoing effort to continually improve our service levels and initiatives
  • Works directly with our Premium Services and Season Seat Services department leaders to ensure continuity across all ticket products

Who You Are:

  • You are a dynamic, outgoing, self-motivated individual with outstanding communication and natural customer service instincts
  • You have a positive and resilient team-centric attitude with a professional image and demeanor
  • You have proven success in service delivery, conflict resolution, and a high level of interpersonal skills to handle sensitive confidential situations and information
  • You demonstrated direct and indirect leadership of a cohesive team of young professionals
  • You have the ability to manage several complex projects simultaneously while working under pressure to meet deadlines while maintaining a positive working attitude
  • You communicates effectively, builds employee relationships, and provides support to all key stakeholders to ensure achievement of OEG goals and objectives
  • You understand the importance of holding the team to a high standard of data integrity and attentiveness to maintain accurate and timely data
  • You are a self-motivated planner with strong attention to detail
  • You are available to work flexible hours as needed: including evenings, weekends and holidays

 

Education, Experience and Skills:

  • Post-Secondary Degree or Diploma in a related field is required. In lieu of formal education, extensive experience in a related field may be considered
  • 3+ years of experience with a professional sports and entertainment organization. In lieu of requirements, experience in marketing, premium services, and entertainment may be considered
  • Computer proficiency and technical aptitude with the ability to utilize all Microsoft Office products (OneNote, Outlook, Excel, Word); Experience with TM Archtics and Microsoft Dynamics is an asset
  • Exceptional customer service and problem solving skills with the ability to anticipate needs and wants of internal and external clients
  • Excellent communication and presentation skills with the ability to influence, negotiate and gain commitment at all organizational levels
  • Excellent organizational skills using the latest technology and systems in order to organize workload, set priorities and work within deadlines

What’s in it for you?

  • 100% Employer Paid Benefits + RSP Matching Program
  • Oilers, Oil Kings, and Live Entertainment Ticket Options
  • Healthcare and Lifestyle Spending Account Options
  • On-Site Parking and Transit Allowance
  • On-Site Gym
  • Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
  • Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.

Stay in Touch!

Official Edmonton Oilers Website | NHL.com

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