ZipRecruiter

Log In

1

Customer Service Representative Telecommunications Jobs

Meta Global

Be Seen First

Customer Service Representative

Dallas, TX · On-site

$56K - $78K/yr

Our company is at the forefront of innovation in e-commerce, AI, telecommunications, and energy. We ... Customer Service Representative: We are seeking a highly motivated and experienced customer service ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Firstsource

Customer Service Representative

$15.50/hr

BILINGUAL CUSTOMER SERVICE REPRESENTATIVES Work Location: Remote Job Type: Full-time Pay: $15.50 ... are, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...

next page

Showing results 1-20

All JobsCustomer Service Representative Telecommunications Jobs

Customer Service Representative Telecommunications information

See salary details

$9

$18

$26

How much do customer service representative telecommunications jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service representative telecommunications in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do Customer Service Representatives in telecommunications typically handle high call volumes and challenging customer interactions?

Customer Service Representatives in telecommunications often manage high call volumes by utilizing CRM (Customer Relationship Management) systems to efficiently track and resolve issues. They receive comprehensive training in conflict resolution and active listening, which helps them de-escalate difficult situations and provide clear solutions. Collaboration with technical support and billing teams is common, ensuring that complex problems are addressed promptly. Maintaining a calm, empathetic approach and following established protocols are key to delivering positive customer experiences, even during peak times.

What does a Customer Service Representative in telecommunications do?

A Customer Service Representative in telecommunications assists customers with inquiries, technical issues, billing questions, and service requests related to phone, internet, or cable services. They handle calls, emails, or live chats, aiming to resolve problems efficiently and ensure customer satisfaction. Representatives may also help customers set up new services, troubleshoot connectivity problems, and explain products or promotions. Their role is vital in maintaining positive relationships between the telecommunications company and its customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Telecommunications, and why are they important?

To thrive as a Customer Service Representative in Telecommunications, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and telephony platforms is typically required. Patience, active listening, and a positive attitude help you stand out when addressing customer concerns. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining company reputation in a competitive industry.

What is the difference between Customer Service Representative Telecommunications vs Customer Support Specialist Telecommunications?

AspectCustomer Service Representative TelecommunicationsCustomer Support Specialist Telecommunications
Required CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; certifications in technical support often preferred
Work EnvironmentCall centers, retail stores, remoteTechnical support centers, remote, on-site troubleshooting
Employer & Industry UsageTelecom companies, cable providers, ISPsTelecom companies, equipment vendors, service providers

Customer Service Representative Telecommunications primarily handles general customer inquiries, billing, and service issues. Customer Support Specialist Telecommunications focuses more on technical troubleshooting and resolving complex service problems. Both roles require strong communication skills and industry knowledge but differ in technical depth and responsibilities.

More about Customer Service Representative Telecommunications jobs
What job categories do people searching Customer Service Representative Telecommunications jobs look for? The top searched job categories for Customer Service Representative Telecommunications jobs are:
Customer Service Representative Telecommunications jobs near you
Infographic showing various Customer Service Representative Telecommunications job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Meta Global

Dallas, TX • On-site

$56K - $78K/yr

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

Our company is at the forefront of innovation in e-commerce, AI, telecommunications, and energy. We pride ourselves on delivering innovative solutions that transform how businesses operate, driving efficiency, reliability, and growth. Join our dynamic team and be part of a company that values creativity, collaboration, and excellence. If you aspire to join a rapidly expanding organization dedicated to building a unique, world-class business consulting group with an unwavering focus on customer success, this is the place for you.


Customer Service Representative:

We are seeking a highly motivated and experienced customer service professional to join our team. The ideal candidate will possess a strong background in customer service with exceptional communication and problem-solving skills. In this role, you will be responsible for maintaining and expanding relationships with our key clients, ensuring their satisfaction, and driving business growth.


This position requires a high level of collaboration with senior sales, campaign managers, and indirect service partners to drive process improvements, enhance efficiency, and foster teamwork. You will focus on growing our customers' businesses and scaling the category's domestic revenues.

We provide comprehensive training to ensure you are fully equipped to prospect for new clients, pitch the value of our solutions, negotiate and close deals, and maintain high satisfaction among existing clients through excellent partner management.


Key Responsibilities:

  • Develop and maintain strong client relationships by understanding their needs and providing tailored solutions.
  • Identify new business opportunities and work with the team to secure new accounts.
  • Collaborate with internal teams to ensure the successful delivery of products and services to clients.
  • Monitor account performance and provide regular reports and updates to clients and senior management.
  • Stay up to date on industry trends and developments, providing insights and recommendations to clients and the company.
  • Resolve any issues or conflicts that arise to ensure client satisfaction and retention.


Qualifications:

  • Associate's degree in a related field.
  • 3+ years of experience in customer service.
  • Excellent communication and interpersonal skills.
  • Proven ability to manage multiple accounts and projects simultaneously.
  • Strong problem-solving skills and attention to detail.


What We Offer:

  • Competitive compensation and performance-based bonuses.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for professional development and career advancement.
  • A collaborative and innovative work environment.

Company Description

Our company is at the forefront of innovation in eCommerce, AI, telecommunications, and energy. We pride ourselves on delivering innovative solutions that transform the way businesses operate, ensuring efficiency, reliability, and growth. Join our dynamic team and be part of a company that values creativity, collaboration, and excellence. If you aspire to join a rapidly expanding organization dedicated to building a unique, world-class business consulting group with an unwavering focus on customer success, this is the place for you.