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Customer Service Representative Telecommunications Jobs

Shentel

Customer Service Representative

Salem, WV · On-site

$15.75 - $21.25/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Harrisonburg, VA · On-site

$15 - $20.25/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Stephens City, VA · On-site

$16.25 - $22.25/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Christiansburg, VA · On-site

$14.75 - $20/hr

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and ... Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support ...

Shentel

Customer Service Representative

Lancaster, PA · On-site

$15.50 - $21.25/hr

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and ... Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support ...

Shentel

Customer Service Representative

Lancaster, OH · On-site

$14.50 - $19.75/hr

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and ... Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support ...

Shentel

Customer Service Representative

Lynchburg, VA · On-site

$15.50 - $21.25/hr

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and ... Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support ...

Shentel

Customer Service Representative

Clarksburg, WV · On-site

$15.75 - $21.25/hr

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and ... Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support ...

Shentel

Customer Service Representative

Lancaster, OH · On-site

$14.50 - $19.75/hr

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and ... Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support ...

Shentel

Customer Service Representative

Princeton, WV · On-site

$15.50 - $21/hr

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and ... Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support ...

Shentel

Customer Service Representative

Welch, WV · On-site

$15.75 - $21.50/hr

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and ... Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support ...

Shentel

Customer Service Representative

Winchester, VA · On-site

$15.50 - $21.25/hr

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and ... Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support ...

RS&I Inc.

Customer Service Representative

Idaho Falls, ID · On-site

$14 - $17/hr

Vivint We are currently looking for a highly motivated Customer Service Representative (CSR). The ... Experience with Telecommunications a PLUS! * High School Diploma or equivalent, with one year of ...

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Customer Service Representative Telecommunications information

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$26

How much do customer service representative telecommunications jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service representative telecommunications in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do Customer Service Representatives in telecommunications typically handle high call volumes and challenging customer interactions?

Customer Service Representatives in telecommunications often manage high call volumes by utilizing CRM (Customer Relationship Management) systems to efficiently track and resolve issues. They receive comprehensive training in conflict resolution and active listening, which helps them de-escalate difficult situations and provide clear solutions. Collaboration with technical support and billing teams is common, ensuring that complex problems are addressed promptly. Maintaining a calm, empathetic approach and following established protocols are key to delivering positive customer experiences, even during peak times.

What does a Customer Service Representative in telecommunications do?

A Customer Service Representative in telecommunications assists customers with inquiries, technical issues, billing questions, and service requests related to phone, internet, or cable services. They handle calls, emails, or live chats, aiming to resolve problems efficiently and ensure customer satisfaction. Representatives may also help customers set up new services, troubleshoot connectivity problems, and explain products or promotions. Their role is vital in maintaining positive relationships between the telecommunications company and its customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Telecommunications, and why are they important?

To thrive as a Customer Service Representative in Telecommunications, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and telephony platforms is typically required. Patience, active listening, and a positive attitude help you stand out when addressing customer concerns. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining company reputation in a competitive industry.

What is the difference between Customer Service Representative Telecommunications vs Customer Support Specialist Telecommunications?

AspectCustomer Service Representative TelecommunicationsCustomer Support Specialist Telecommunications
Required CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; certifications in technical support often preferred
Work EnvironmentCall centers, retail stores, remoteTechnical support centers, remote, on-site troubleshooting
Employer & Industry UsageTelecom companies, cable providers, ISPsTelecom companies, equipment vendors, service providers

Customer Service Representative Telecommunications primarily handles general customer inquiries, billing, and service issues. Customer Support Specialist Telecommunications focuses more on technical troubleshooting and resolving complex service problems. Both roles require strong communication skills and industry knowledge but differ in technical depth and responsibilities.

More about Customer Service Representative Telecommunications jobs
What job categories do people searching Customer Service Representative Telecommunications jobs look for? The top searched job categories for Customer Service Representative Telecommunications jobs are:
Customer Service Representative Telecommunications jobs near you
Infographic showing various Customer Service Representative Telecommunications job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Shentel

Salem, WV • On-site

$15.75 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Shentel rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

66th of 80 rated telecommunications companies

Job description

Customer Service Representative

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities.

Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support our growing business. We are looking for a sales-oriented customer service professional to sell Shentel's broadband and television solutions while providing excellent customer service. In this role you will play a pivotal role in keeping your neighbors connected!

We offer a great work environment and competitive total compensation package that includes:

  • Base hourly pay rate + uncapped commission
  • World class 401(k) – up to 8% company contribution
  • Medical, dental, vision, and life insurance with company subsidies
  • Up to 3 weeks of PTO and up to 9 paid holidays

You worked hard for the following:

  • Your reputation as a successful sales professional who meets and exceeds sales goals
  • Your high school diploma or equivalent
  • One year of customer service or call center experience

It's time to accept the challenge of providing an excellent customer experience. We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.

What are you waiting for? Come join Shentel's Customer Care Team!

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

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