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Inbound Customer Service Representative Jobs in West Virginia

Armstrong Group

$13.25 - $18/hr

... Service Representatives with strong troubleshooting skills. In this role, you'll be the first line ... Handle inbound customer calls with professionalism and empathy * Diagnose and resolve technical ...

Armstrong Group

$13.25 - $18/hr

... Service Representatives with strong troubleshooting skills. In this role, you'll be the first line ... Handle inbound customer calls with professionalism and empathy * Diagnose and resolve technical ...

BFS FOODS

Customer Service Representative

Fairmont, WV · On-site

$15 - $20.25/hr

Customer Service Representative (CSR) Reports To: General Manager A. Primary Purpose of Job: The Customer Service Representative (CSR) is responsible for providing fast and friendly service to each ...

BFS Foods, Inc.

Customer Service Representative

Fairmont, WV · On-site

$15 - $20.25/hr

Customer Service Representative (CSR) Reports To: General Manager A. Primary Purpose of Job: The Customer Service Representative (CSR) is responsible for providing fast and friendly service to each ...

MCI Careers

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Full-Time Inbound Sales Representative to assist customers who contact us with questions and ...

Gabe's Stores

Customer Service Representative

Morgantown, WV · On-site

$16.50 - $22.50/hr

Gabe's is hiring a Full Time Customer Service Representative. To see the full , please click the link below: Customer Service Representative Full-Time Careers at Gabe's Offer: * Flexible Schedules

Gabe's

Customer Service Representative

Morgantown, WV · On-site +1

$14 - $15.50/hr

Description Gabe's is hiring a Full Time Customer Service Representative. To see the full , please click the link below: Customer Service Representative Full-Time Careers at Gabe's Offer: * Flexible ...

BFS Foods, Inc.

CSR

Morgantown, WV · On-site

$16.50 - $22.50/hr

Manager and Director of Operations Customer Service Representative Responsibilities: * Maintain a positive, empathetic, and professional attitude toward customers at all times. * Use telephones to ...

Lincare

Customer Service Rep

Weirton, WV · On-site

$15.50 - $21.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

BFS FOODS

CSR

Morgantown, WV

$16.50 - $22.50/hr

Manager and Director of Operations Customer Service Representative Responsibilities: * Maintain a positive, empathetic, and professional attitude toward customers at all times. * Use telephones to ...

Lincare Holdings, Inc.

Customer Service Rep

Weirton, WV · On-site

$15.50 - $21.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Lewisburg, WV

$13.50 - $18.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Lewisburg, WV · On-site

$13.50 - $18.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Elkins, WV · On-site

$13.75 - $18.75/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in West Virginia

Inbound Customer Service Representative information

See West Virginia salary details

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How much do inbound customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for inbound customer service representative in West Virginia is $12.83, according to ZipRecruiter salary data. Most workers in this role earn between $11.15 and $14.13 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

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What cities in West Virginia are hiring for Inbound Customer Service Representative jobs?

Cities in West Virginia with the most Inbound Customer Service Representative job openings:

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For Inbound Customer Service Representative jobs in WV, the most frequently searched job titles are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $26,679 per year, or $12.8 per hour.

Customer Service Representative

United Talent Staffing

Charleston, WV

$15.50 - $21.25/hr

Full-time

Re-posted 3 days ago

Job description

United Talent Staffing is looking for a full-time Customer Service Representative in Kanawha Valley with experience.
Job requirements:
  • Answer inbound calls and respond to customer inquiries regarding home repair and maintenance services
  • Schedule service appointments and coordinated technician dispatch
  • Provide customers with service estimates, pricing information, and timelines
  • Collected and documented detailed job descriptions to ensure accurate work orders
  • Maintain customer records, invoices, and service history in company database
  • Follow up with customers after service completion to ensure satisfaction
  • Resolve customer concerns or complaints in a professional and timely manner
  • Communicate with technicians to update customers on arrival times and job status
  • Manage daily scheduling to maximize technician efficiency and productivity
  • Assist with upselling additional services when appropriate
  • Maintain a friendly, professional tone to build strong customer relationships

Pay and Shift: Monday – Friday 8am – 5pm, pay starts at 17 per hour. 
 
Requirements:
  • High school diploma or equivalent.
  • Reliable transportation
  • Previous experience in a front office or Customer Service role
  • Ability to pass a background check.
  • Ability to multi-task
  • General construction knowledge 
  • Exceptional time management, communication, and customer service skills.
  • Strong verbal and written communication skills
  • Computer & software knowledge (Microsoft Suite) 
  • High level of accountability, efficiency, and accuracy.
  • Strong sales skills are a plus.
 
Perks & Benefits: 
  • Unlimited Referral bonuses! (Each referral you send that works 40 hours you will receive $40, when they reach 100 hours you will receive an additional $100)
  • Medical (after 60 days on assignment)
  • Weekly pay via direct deposit or pay-card
How to apply: To schedule an immediate interview call 304-556-1190 or you can apply directly at utalent.com
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