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Inbound Customer Service Representative Jobs in Massachusetts

Authority Brands

Customer Service Representative

Fitchburg, MA · On-site

$16.25 - $22/hr

This is a desk-based role that includes both inbound customer service and outbound sales calls. The CSR must be comfortable working in a fast-paced environment, handling a high volume of interactions ...

authority

Customer Service Representative

Fitchburg, MA

$16.25 - $22/hr

This is a desk-based role that includes both inbound customer service and outbound sales calls. The CSR must be comfortable working in a fast-paced environment, handling a high volume of interactions ...

TransCore

Customer Service Representative

Auburn, MA

$16.50 - $20/hr

Under the direction of the Customer Service Center Supervisors, the Customer Service Representative ... inbound/outbound calls). Required Skills: * Excellent phone skills, data entry skills, customer ...

TransCore

Customer Service Representative

Lee, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... inbound/outbound calls). Required Skills: * Excellent phone skills, data entry skills, customer ...

TransCore

Customer Service Representative

East Boston, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... inbound/outbound calls). Required Skills: * Excellent phone skills, data entry skills, customer ...

TransCore

Customer Service Representative

Natick, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... inbound/outbound calls). Required Skills: * Excellent phone skills, data entry skills, customer ...

TransCore

Customer Service Representative

Saugus, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... inbound/outbound calls). Required Skills: * Excellent phone skills, data entry skills, customer ...

TransCore

Customer Service Representative

Ludlow, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... inbound/outbound calls). Required Skills: * Excellent phone skills, data entry skills, customer ...

Window World

Customer Service Representative

Woburn, MA · On-site

$22 - $23/hr

Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer ... The CSR will complete introductory calls to customers, collect deposits, enter contracts into the ...

Window World

Customer Service Representative

Woburn, MA · On-site

$22 - $23/hr

Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer ... The CSR will complete introductory calls to customers, collect deposits, enter contracts into the ...

TransCore

Customer Service Representative

Auburn, MA · On-site

$16.50 - $20/hr

Under the direction of the Customer Service Center Supervisors, the Customer Service Representative ... inbound/outbound calls). Required Skills: * Excellent phone skills, data entry skills, customer ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Massachusetts

Inbound Customer Service Representative information

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$11

$18

$28

How much do inbound customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for inbound customer service representative in Massachusetts is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.95 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are the most commonly searched types of Inbound Customer Service Representative jobs in Massachusetts?

The most popular types of Inbound Customer Service Representative jobs in Massachusetts are:

What are popular job titles related to Inbound Customer Service Representative jobs in Massachusetts?

For Inbound Customer Service Representative jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Massachusetts look for?

The top searched job categories for Inbound Customer Service Representative jobs in Massachusetts are:

What are popular job titles related to Inbound Customer Service Representative jobs in MA?

For Inbound Customer Service Representative jobs in MA, the most frequently searched job titles are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,637 per year, or $18.1 per hour.

Customer Service Representative

Authority Brands

Fitchburg, MA • On-site

$16.25 - $22/hr

Other

Re-posted 23 days ago

Job description

Seasonal Customer Service Representative

Mosquito Squad is passionate about helping protect families nationwide from the dangers and irritations of pest.

The Seasonal Customer Service Representative (CSR) is responsible for delivering high-quality customer support and sales services during the seasonal operational period. This is a desk-based role that includes both inbound customer service and outbound sales calls. The CSR must be comfortable working in a fast-paced environment, handling a high volume of interactions, and adapting to fluctuating schedules.

Essential Duties and Responsibilities:
  • Answer incoming calls and respond to customer inquiries in a professional manner.
  • Make outbound sales calls to existing and potential customers to promote products/services.
  • Provide accurate information regarding offerings, pricing, and policies.
  • Document all customer interactions and maintain detailed records in the system.
  • Resolve customer issues and escalate complex cases as needed.
  • Collaborate with team members and other departments to ensure efficient service and sales delivery.
  • Adhere to company protocols, customer service standards, and sales procedures.
Work Schedule and Conditions:
  • Work Hours: Vary based on business needs; flexibility is required.
  • Weekend Work: Required as part of the seasonal schedule.
  • Breaks: Mandatory 30-minute unpaid lunch break per shift.
  • Work Environment: Seated desk job in an office setting.
Compensation:
  • Hourly wage as defined by company policy.
  • Commission is earned on qualifying sales.
  • Commission structure will be outlined during training and onboarding.
Qualifications:
  • High school diploma or equivalent required.
  • Prior customer service and/or sales experience preferred.
  • Strong verbal and written communication skills.
  • Ability to work flexible hours, including weekends.
  • Proficiency with computers, phone systems, and CRM software.
  • Dependable, punctual, and team-oriented.
Training Requirements:

Completion of a mandatory 3-week paid training program before the start of the season. Training includes systems orientation, customer service, sales protocols, and company policies.

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