ZipRecruiter

Log In

1

Inbound Customer Service Representative Jobs in Phoenix, AZ

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

About the Job We are currently hiring Inbound Customer Service Representatives! Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding ...

Urgent

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

About the Job We are currently hiring Inbound Customer Service Representatives! Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding ...

Urgent

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

About the Job We are currently hiring Inbound Customer Service Representatives! Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding ...

Urgent

PrideStaff

Customer Service Representative

Phoenix, AZ · On-site

$17 - $23/hr

Customer Service Rep Scottsdale, AZ | ☀️ 1st Shift (Mon-Fri) | $17-$23/hr Why Apply? * Great ... Handle inbound customer calls. * Solve problems using company tools. * Type and enter data ...

SVS Group

Customer Service

Phoenix, AZ · On-site

$20/hr

Technical Service Representative responsibilities: * Daily inbound work queue of customer requests via HelpScout and Email * Daily inbound phone calls from customer with customer service and ...

TEKsystems

Customer Service Representative

Tempe, AZ

$21/hr

... Service Representative to join a high-volume call center team. In this role, you will handle ... Handle high-volume inbound customer calls and occasional follow-up calls. * Answer questions ...

TEKsystems

Customer Service Representative

Tempe, AZ

$21/hr

... Service Representative to join a high-volume call center team. In this role, you will handle ... Handle high-volume inbound customer calls and occasional follow-up calls. * Answer questions ...

Branded Bills

Customer Service Representative

Tempe, AZ · On-site

$18 - $19/hr

Customer Service Representative Department: Customer Service Reports To: Director of Customer ... In this role, you'll manage inbound calls, chats, assist customers with order needs and handle ...

Branded Bills

Customer Service Representative

Tempe, AZ · On-site

$18 - $19/hr

Customer Service Representative Department: Customer Service Reports To: Director of Customer ... In this role, you'll manage inbound calls, chats, assist customers with order needs and handle ...

TEKsystems

Customer Service Representative

Tempe, AZ

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... This role is responsible for handling inbound customer calls, conducting follow-up outreach when ...

TEKsystems

Customer Service Representative

Tempe, AZ

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... This role is responsible for handling inbound customer calls, conducting follow-up outreach when ...

Addison Group

Customer Service Representative

Phoenix, AZ · On-site

$17.50/hr

Customer Service Representative Location: Phoenix, AZ Industry: Healthcare Pay: $17.50/hour About ... Manage high-volume inbound calls, providing exceptional customer service to patients and healthcare ...

next page

Showing results 1-20

All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Phoenix, AZ

Inbound Customer Service Representative information

See Phoenix, AZ salary details

$10

$16

$26

How much do inbound customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for inbound customer service representative in Phoenix, AZ is $16.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.12 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are popular job titles related to Inbound Customer Service Representative jobs in Phoenix, AZ?

For Inbound Customer Service Representative jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Phoenix, AZ look for?

The top searched job categories for Inbound Customer Service Representative jobs in Phoenix, AZ are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,218 per year, or $16.5 per hour.

Bilingual Customer Service Representative

CornerStone Staffing

Scottsdale, AZ • On-site

$22.63/hr

Full-time

Re-posted 4 days ago

Job description

Bilingual Customer Service Representative

Location: Scottsdale, AZ | Onsite

COMPENSATION & SCHEDULE
  • Pay:$22.63/hour (Spanish Bilingual)
  • Schedule: Must be fully available to work any shift between8:00 AM–10:00 PM, Sunday through Saturday, including at least one weekend day each week.
  • Training Schedule: 10:00 AM–7:00 PM Arizona Time (subject to change based on business needs)
  • Employment Type: Long-Term Temporary
  • Start Date: September 14, 2026
ROLE IMPACT

The Bilingual Customer Service Representative provides exceptional support by handling inbound customer calls related to ticketing and e-commerce services. This role helps create a positive customer experience by resolving inquiries efficiently, troubleshooting basic technical issues, and providing clear, professional communication.

KEY RESPONSIBILITIES
  • Answer inbound customer service calls in both English and Spanish.
  • Assist customers with ticket purchases, account questions, and e-commerce inquiries.
  • Research customer issues using internal systems and update customer accounts as needed.
  • Explain basic technical troubleshooting steps, including:
    • Identifying blocked IP addresses
    • Assisting customers with disabling VPNs
    • Guiding customers through refreshing their Wi-Fi IP address
  • Accurately document customer interactions while following company procedures.
  • Support LA28 as the primary assignment and assist with other festivals as business needs require.
  • Utilize the company knowledge base to resolve customer concerns and provide accurate information.
MINIMUM QUALIFICATIONS
  • Must be bilingual in English and Spanish (Mexican Spanish highly preferred).
  • Minimum of2 years of call center customer service experience.
  • Technical support experience is a plus but is not required.
  • High school diploma or equivalent required.
  • Strong verbal communication, reading comprehension, and customer service skills.
  • Ability to multitask and work efficiently in a fast-paced call center environment.
  • Comfortable navigating multiple computer systems simultaneously.
  • Strong problem-solving, organizational, and time-management skills.
  • Must be fully available to work any scheduled shift during operating hours.
  • Must be committed to a long-term assignment.
WORK ENVIRONMENT
  • Onsite call center environment.
  • This position is primarily phone-based and does not include email or chat support.
  • Employees will work in a PCI-compliant environment where written notes, cell phones, and personal electronic devices are not permitted on the production floor.
  • Lockers are provided for personal belongings.
  • Employees will have access to the company's knowledge base beginning on their first day.
TRAINING
  • Approximately three weeks of paid training, including nesting.
  • Training duration may vary based on business needs.
  • No time-off requests will be approved during the first six months of the assignment.
REQUIRED ASSESSMENTS
  • English Customer Service Writing Sample
  • Spanish Customer Service Assessment
  • Audio-Based Call Center Customer Service Assessment

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone Staffing, its affiliates, and contracted partners. Message frequency varies. Message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. Reply STOP to opt out or HELP for assistance. View our Privacy Policy athttps://www.cornerstonestaffing.com/privacy.