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Chat Customer Service Representative Jobs (NOW HIRING)

Express Employment

Customer Service Rep

Mattoon, IL

$16.25/hr

Customer Service Representative Job Duties: - Provide excellent customer service via phone, live chat, and other inquiries each day - Answer customer inquiries regarding orders and shipments ...

Copart, Inc.

Customer Service Representative

Spanaway, WA · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

Inside Sales Representative - ServiceTitan Expert Job Summary: We are seeking a skilled and ... Interact with customers via phone, email, and chat to address their queries, concerns, and service ...

EAir LLC

Customer Service Representative

Medley, FL · On-site

$19 - $21/hr

Customer Service Representative We are looking for a detail-oriented and customer-focused Customer ... Customer Support: Assist customers via phone, email, and chat by providing product and service ...

Alphabe Insight Inc

Customer Service Representative

Boston, MA · On-site

$17.50 - $23.75/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ... Proven experience as a customer service representative or similar role. * Excellent communication ...

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Chat Customer Service Representative information

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$9

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$26

How much do chat customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for chat customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Chat Customer Service Representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

What does a Chat Customer Service Representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

What are the key skills and qualifications needed to thrive as a Chat Customer Service Representative, and why are they important?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.
More about Chat Customer Service Representative jobs
What cities are hiring for Chat Customer Service Representative jobs? Cities with the most Chat Customer Service Representative job openings:
What states have the most Chat Customer Service Representative jobs? States with the most job openings for Chat Customer Service Representative jobs include:
What job categories do people searching Chat Customer Service Representative jobs look for? The top searched job categories for Chat Customer Service Representative jobs are:
Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 55% Full Time, 7% Part Time, 1% Temporary, 36% Contract, and 1% Summer. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep

Customer Service Rep

Express Employment

Mattoon, IL

$16.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Top Job
Located in Mattoon, IL
Salary: 16.25
Express Employment Professionals is hiring a full-time Customer Service Representative to join their team! Successful candidates must have a friendly disposition, ability to operate a computer while speaking on the phone simultaneously, have great attention to detail, and be good with customers. Pay is $15.00/hr to $16.25/hr based on experience. This position is a full-time, 40 hour work week. In order to provide the best customer service during open hours, shift times may vary between the hours of Monday-Saturday 7:00am-7:00pm & Sunday 8:00am-5:00pm.
Customer Service Representative Job Duties:
- Provide excellent customer service via phone, live chat, and other inquiries each day
- Answer customer inquiries regarding orders and shipments
- Communicate with manufacturers for answers regarding a customer's order
- Order management, tracking orders, processing customer returns
- Communicate with coworkers to ensure customers are handled in a timely manner
If this sounds like you, apply now and contact our office to schedule your interview today!
Express Employment Professionals offers a full benefits package to all our associates.
OUR MEDICAL PLAN INCLUDES:
  • Doctor, hospital, and prescription benefits
  • Preventative wellness benefits
  • No co-pays or deductibles
  • No pre-existing conditions
  • PPO network discounts

OUR ASSOCIATES HAVE ACCESS TO:
  • Dental, life, and vision insurance
  • 401(k) retirement plan
  • Holiday and vacation pay
  • National retailer discounts

Confidential Interviews/Never a Fee
#2347OS
Express Office: Mattoon
616 Charleston Avenue
Mattoon, IL 61938
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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