Teladoc Customer Service Jobs (NOW HIRING)

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Staff Registered Dietitian(RD) provides personalized nutrition plans and medical nutrition therapy to individuals seeking care through telemedicine Nutrition visits on the Teladoc platform, while creating a professional yet comfortable environment. During the visits, the RD will monitor progress and modify the nutrition plan as required during subsequent visits. This role will provide virtual services on a 1099 contract basis. As a contracted provider, you'll work independently, set your own schedule, and use your expertise to help clients thrive-supported by Teladoc's technology and infrastructure.

Essential Duties and Responsibilities

Patient-facing support (85%)

• Through virtual services (audio and video as required), analyze patients' health status, goals, and dietary restrictions, while tracking dietary intake and progress, and providing education on how to maintain a balanced diet while delivering superb clinical care.
• Utilize Teladoc-approved resources for member-facing support documents and programs, and adhere to quality standards.
• Refer to other specialists as needed whether on or off the platform.
• Demonstrate and utilize knowledge of other services available to members both internally at Teladoc and externally with the health plan or community.
• Work in a collaborative way with internal and external customers to assure members receive optimal care.
• Comply with all policies, procedures, and protocols that Teladoc and its Quality Assurance Committee may adopt from time to time, including applicable Nutrition service line policies and procedures.
• Strict adherence to confidentiality and HIPAA compliance regulations.

Case documentation (10%)

• Complete thorough and accurate record-keeping within 24 hours of member visit.

Other duties as assigned (5%)

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Required Qualifications

• Must be a U.S.-based dietitian with an active, unrestricted Registered Dietitian (RD) credential in at least one state. Note that Arizona, California, Colorado, Michigan, New Jersey, and Virginia do not offer state RD licensure, so candidates must hold licensure in an additional state to qualify.
• Required license or credential needed to perform job: Licensed Dietitian (LD) or Licensed Dietitian Nutritionist (LDN).
• Maintain all state RD licensure in respective specialty.
• Master's degree in science or related health specialty unless RD/RDN license obtained prior to January 1st, 2024.
• Minimum 2 years of experience as licensed RD/RDN working independently.
• Excellent listening, verbal and written communication skills including documentation utilizing the Assessment, Diagnoses, Intervention and Monitoring/Evaluation (ADIME) process.
• Ability to build rapport quickly using skills necessary for a virtual visit platform.
• Ability to provide at least 10 hours of weekly availability to support our members.

Preferred Qualifications:

• Licensure in one or more of the following states: Alaska, Delaware, Hawaii, Idaho, Iowa, Kentucky, Maine, Minnesota, Mississippi, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Rhode Island, South Dakota, Vermont, Washington, West Virginia, or Wyoming.

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

The compensation for this role pays up to $90/hr.

Teladoc Health maintains an open application for Registered Dietician roles due to ongoing hiring needs, as multiple identical positions are filled on a continuous basis throughout the year.

#THMG

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.