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Cigna Customer Service Jobs in Georgia (NOW HIRING)

Service Technician

Atlanta, GA · On-site

$55K - $60K/yr

Medical, Dental, Vision Benefits and Life Insurance through Cigna * 401k Benefits (with a company ... Excellent written and oral communication skills, specifically with customers, as well as the ...

Maintain accurate records of pesticide applications, work logs, and customer interactions ... Identify opportunities for additional services and assist in scheduling treatments as needed ...

Maintain accurate records of pesticide applications, work logs, and customer interactions ... Identify opportunities for additional services and assist in scheduling treatments as needed ...

Housekeeper

Blackshear, GA · On-site

$11.25 - $14.50/hr

... or Cigna • Dental, Life, Vision, and Disability Insurance • Paid Time Off • Career ... customer service, we encourage you to apply for this exciting opportunity. Apply to join our team ...

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Cigna Customer Service information

See Georgia salary details

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$15

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How much do cigna customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for cigna customer service in Georgia is $15.34, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.83 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service job?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.
What cities in Georgia are hiring for Cigna Customer Service jobs? Cities in Georgia with the most Cigna Customer Service job openings:
Infographic showing various Cigna Customer Service job openings in Georgia as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $31,911 per year, or $15.3 per hour.
Database Administration Senior Advisor- Hybrid

Database Administration Senior Advisor- Hybrid

Cigna

Atlanta, GA • On-site

$47.75 - $65.75/hr

Full-time

Posted 17 days ago


Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 215 frontline employees who took The Breakroom Quiz

33rd of 864 rated healthcare providers


Job description

Cigna-Evernorth Services Inc. seeks a Database Administration Senior Advisor for the Atlanta, GA location to lead the oracle intake requests, triages new oracle requests & delegates the assignment of work tasks.
Responsibilities:
• Collaborate with the database engineering team and the database production support team and internal customers to deliver an enterprise-level database backend solution for top-tier applications ensuring infrastructure, use, supportability, and cost align with company standards.
• Responsible for all aspects of database administration for Oracle databases including problem solving, configuration, and implementation efforts for large and / or complex projects with an emphasis on operation excellence and continuous improvement of database related processes and procedures.
• Collaborate with application architects, scrum masters, product managers, business analysts and technical management team to design, develop and document databases, schemas, tables, functions, triggers, procedures, relationships and other necessary aspects of the database.
• Consult with and advises users on access to and performance of databases.
• Tune and optimize SQL Statements, Instance Parameters, and Data Storage, including the identification of performance related issues.
• Hybrid work schedule.
Qualifications:
• Master's degree in Computers, Engineering or related field and 4 years of experience in any database administration role.
• Will also accept a Bachelor's degree and 5 years of experience.
• Must have experience with: Oracle Database Administration;
• Multi-tenant architecture;
• 19c RAC;
• Ansible & shell scripting;
• Golden gate replication;
• ASM;
• ACFS (advanced cluster file system);
• Apex;
• OEM AMR;
• Performance monitoring & tuning;
• Encryption at rest setup;
• Splunk;
• Database administration in large-scale environments;
• Capacity planning; and
• Upgrading Oracle databases to 12c, 19c.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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