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Cigna Customer Service Jobs in Decatur, GA (NOW HIRING)

HomeTown Services

Service Plumber

Alpharetta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Strong communication skills to effectively collaborate with customers and team members. * Valid ... Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every ...

HomeTown Services

Dispatcher

Alpharetta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Excellent customer service and phone skills * Great organization * Geographical knowledge of our ... Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every ...

HomeTown Services

Comfort Advisor

Alpharetta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide excellent customer service to clients seeking comfort solutions * Recommend and explain ... Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every ...

Neese Heating, AC & Plumbing

Dispatcher

Alpharetta, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Excellent customer service and phone skills * Great organization * Geographical knowledge of our ... Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every ...

New

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Experience in a call center, medical office, or customer service environment preferred Familiarity with healthcare systems such as ModMed/EMA preferred Experience with Availity, Cigna, and UHC ...

HomeTown Services

HVAC Lead Installer

Alpharetta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer service excellence in a hands-on environment. Benefits We invest in the whole you - your health, your family, and your future. Employees enjoy comprehensive medical coverage through Cigna ...

HomeTown Services

HVAC Lead Installer

Alpharetta, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer service excellence in a hands-on environment. Benefits We invest in the whole you your health, your family, and your future. Employees enjoy comprehensive medical coverage through Cigna with ...

Hiscox

Senior Underwriter, Media

Atlanta, GA · On-site

$94K - $112K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain excellent customer service standards * Play a key role in executing on regional plan i.e ... Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program

Spring Health

Director, CX Delivery (Alma)

Atlanta, GA · On-site

$203K/yr

... Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc's Best Workplaces in 2022 and ... service levels and business priorities. Who You Are * 8-12+ years in customer support, with 5-7+ ...

Hiscox

Underwriter, Professional Risks

Atlanta, GA · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain excellent customer service standards * Consistently exceed minimum quote output numbers ... Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program

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All JobsCigna Customer Service JobsCigna Customer Service Jobs in Decatur, GA

Cigna Customer Service information

See Decatur, GA salary details

$9

$17

$26

How much do cigna customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for cigna customer service in Decatur, GA is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.47 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers website, demonstrate strong communication and problem-solving skills, and typically complete an interview process. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of hiring. Some roles may require background checks or certification depending on the position.

What are popular job titles related to Cigna Customer Service jobs in Decatur, GA?

For Cigna Customer Service jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Cigna Customer Service jobs in Decatur, GA look for?

The top searched job categories for Cigna Customer Service jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Cigna Customer Service jobs?

Cities near Decatur, GA with the most Cigna Customer Service job openings:

Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,898 per year, or $17.7 per hour.

Manager, Network Management (Hybrid/Atlanta, GA)

Cigna

Atlanta, GA • On-site

Full-time

Re-posted 19 days ago

Cigna Healthcare rating

8.4

Company rating: 8.4 out of 10

Based on 238 frontline employees who took The Breakroom Quiz

25th of 887 rated healthcare providers

Job description

Join Cigna Healthcare, a division of The Cigna Group, and help shape our provider network. As a Network Contracting Manager, you'll report to the AVP, Provider Network Management. In this individual contributor role, you'll assist in developing the strategic direction and management of day-to-day contracting and network management.
Responsibilities
  • Manage complex fee-for-service and value-based contracting and negotiations with large physician groups, ancillaries, and hospital systems.
  • Lead key market contracting strategy projects with responsibility for managing direct reports as assigned.
  • Build and maintain strong provider relationships to support network growth and value-based business opportunities.
  • Coordinate closely with matrix partners (i.e., Claims, Medical Management, Credentialing) to ensure aligned execution.
  • Develop strategic network positions, identify value-oriented and risk-based opportunities, and contribute to alternative network initiatives and analytics.
  • Work to meet unit cost targets while maintaining an adequate, competitive provider network.
  • Design and manage initiatives to improve medical cost and quality, offering consultative guidance informed by clinical informatics.
  • Prepare, review, and project the financial impact of large or complex provider contracts and alternative terms.
  • Create, implement, and ensure operational accuracy of HCP agreements through effective cross-functional collaboration.
  • Lead resolution of escalated provider issues and manage key provider relationships with deep knowledge of the local market landscape including contract loading and maintenance.

Required Qualifications
  • 3+ years of healthcare provider contracting and negotiating experience involving complex physician groups and ancillaries
  • Background in managed care, healthcare, or health insurance, including commercial contracting
  • Proven leadership experience, including mentoring and guiding others
  • Strong provider relationship management skills and success developing long-term - partnerships
  • Knowledge of complex reimbursement methodologies, including incentive-based models (strongly preferred)
  • Deep understanding of hospital, managed care, and provider business models with the ability to influence sales and provider audiences
  • Exceptional presentation and communication skills, including the ability to build internal relationships in a fast-paced, matrixed organization
  • Customer-centric approach, strong interpersonal skills, and confidence in navigating change
  • Strong problem-solving, decision-making, negotiation, contract interpretation, and financial analysis skills
  • Proficiency in Microsoft Office

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

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