Cigna Customer Service Jobs Near Me

Work hours: 11am-8pm
Location: OH, Grove City, 2297 Southwest Blvd
Job Description
Supervision of employees on all aspects of order fulfillment to include: picking, packing and accurate shipment of orders to customers. Monitors productivity and performance standards, plans and directs work flow and project assignments to ensure service standards are met. Works with other departments to share labor when needed. Responsible for managing performance of assigned employees to include: training new team members, coaching & development, schedule management, performance management, and addressing employee relations issues as they arise.
Job Duties

• Manage team to ensure quality and on time shipping of all orders: picking/packing/shipping
• Perform one on one with each associate to communicate errors, concerns, attendance
• Coach and train team
• Input daily numbers for area of responsibility for daily metric reporting
• Work on the floor with team

Qualifications

• Must have strong clerical skills
• Ability to Multi-task
• Strong math skills
• Knowledge of SAP EWM/ preferred
• Microsoft Outlook/Microsoft Word/Microsoft Excel
• Strong Communication Skills
• At least 3 years of experience in a leadership role preferred
• Degreed preferred or equivalent work experience preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 56,200 - 93,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.