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Cigna Customer Service Jobs in Columbus, OH (NOW HIRING)

Exact Medicare

Team Marques Future Start Date

Westerville, OH · On-site

$38.60K - $53K/yr

Provide excellent customer service to resolve issues and answer questions. Minimum Qualifications ... Cigna, Anthem, Wellcare, Zing, Devoted * Comfortable operating in a metrics-driven environment with ...

Classet

Master Craftsman/Carpenter

Columbus, OH · On-site

$58K - $66.50K/yr

Deliver Outstanding Customer Service * Serve as the primary point of contact for customers during ... Health insurance (Cigna) * Dental & vision coverage * 401(k) with matching * Profit sharing ...

Classet

Master Craftsman/Carpenter

Columbus, OH · On-site

$58K - $66.50K/yr

Deliver Outstanding Customer Service * Serve as the primary point of contact for customers during ... Health insurance (Cigna) * Dental & vision coverage * 401(k) with matching * Profit sharing ...

Classet

Master Craftsman/Carpenter

Columbus, OH · On-site

$58K - $66.50K/yr

Deliver Outstanding Customer Service * Serve as the primary point of contact for customers during ... Health insurance (Cigna) * Dental & vision coverage * 401(k) with matching * Profit sharing ...

BBI Transportation

CDL A OTR Truck Drivers

Columbus, OH · On-site

$200/day

Do not service CA * Try to avoid the NW states during winter months * Work is based on customer ... Medical - Cigna * Vision/dental principal * Paid time off Holidays off * Pet passenger Policies

BBI Transportation

CDL A OTR Truck Drivers

Dublin, OH · On-site

$200/day

Do not service CA * Try to avoid the NW states during winter months * Work is based on customer ... Medical - Cigna * Vision/dental principal * Paid time off Holidays off * Pet passenger Policies

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How much do cigna customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for cigna customer service in Columbus, OH is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.28 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service job?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.
More about Cigna Customer Service jobs
What are popular job titles related to Cigna Customer Service jobs in Columbus, OH? For Cigna Customer Service jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Cigna Customer Service jobs in Columbus, OH look for? The top searched job categories for Cigna Customer Service jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Cigna Customer Service jobs? Cities near Columbus, OH with the most Cigna Customer Service job openings:
Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in Columbus, OH as of May 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 22% Physical, 8% Hybrid, and 70% Remote job distribution, with an average salary of $36,504 per year, or $17.6 per hour.

Team Marques Future Start Date

Exact Medicare

Westerville, OH • On-site

$38.60K - $53K/yr

Full-time

Posted 27 days ago

Job description

About Exact Medicare
Company Overview
At Exact Medicare, we are committed to creating a superior client experience by understanding and caring for our customers so well that they would never think about leaving us-and want to tell everyone about us! Our team members are empowered by our core values, which drive everything we do.
Our Core Values
  • Extreme Ownership: We take ownership of our actions and responsibilities, delivering the best possible results for our clients.
  • Above Reproach: We uphold the highest standards of integrity and ethics in all interactions and decisions.
  • Culture of Candor: We foster a culture of open and honest communication, valuing ideas and feedback to continuously improve.
  • Atomic Growth: We are committed to continuous personal and organizational growth to better serve our clients and community.

Position Overview
We are seeking a Licensed Insurance Agent to assist individuals in navigating Medicare programs. In this role, you will educate clients on Medicare options (Parts C & D as well as Med Supp/MediGap and ancillary products), recommend suitable plans based on their needs, and help with enrollment and transitions between plans.
Job Responsibilities
  • Educate clients about Medicare benefits and coverage options.
  • Assist with plan enrollment and transitions.
  • Conduct plan comparisons and provide recommendations.
  • Ensure compliance with Medicare regulations and deadlines.
  • Effectively manage inbound and outbound calls in a high-volume sales environment, while maintaining professionalism and accuracy.
  • Maintain accurate records and documentation.
  • Provide excellent customer service to resolve issues and answer questions.

Minimum Qualifications
  • Holds valid health insurance license.
  • Can provide proof of release or intent to release if previously or currently appointed elsewhere.
  • Current plan year AHIP certification.
  • Understanding of sales and ability to generate revenue.
  • Capability to contract and become RTS (ready-to-sell) with multiple insurance carriers (3 main MAPD carriers or 2 main MAPD carriers and one approved secondary carrier.)
    • Main MAPD carriers: United Healthcare, Humana, Aetna
    • Secondary carriers: Cigna, Anthem, Wellcare, Zing, Devoted
  • Comfortable operating in a metrics-driven environment with expectations around sales performance, and call compliance.
  • Ability to work in compliance with CMS Federal regulations.
  • Strong organizational, interpersonal, communication, and presentation skills.
  • Must be authorized to legally work in the United States without sponsorship.

If you are a licensed, highly motivated individual who shares our core values, has a passion for helping Medicare-eligible seniors, and a drive for sales success, we encourage you to apply and become part of the Exact Medicare team!

Apply