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Cigna Customer Service Jobs in Florida (NOW HIRING)

Cigna

Dedicated Client Service Partner

Orlando, FL · On-site

$15 - $20.25/hr

Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Cigna

Dedicated Client Service Partner

Orlando, FL

$15 - $20.25/hr

Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

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How much do cigna customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for cigna customer service in Florida is $13.58, according to ZipRecruiter salary data. Most workers in this role earn between $11.15 and $14.90 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers website, demonstrate strong communication and problem-solving skills, and typically complete an interview process. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of hiring. Some roles may require background checks or certification depending on the position.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are popular job titles related to Cigna Customer Service jobs in Florida? For Cigna Customer Service jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Cigna Customer Service jobs in Florida look for? The top searched job categories for Cigna Customer Service jobs in Florida are:
What cities in Florida are hiring for Cigna Customer Service jobs? Cities in Florida with the most Cigna Customer Service job openings:
Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $28,242 per year, or $13.6 per hour.

Dedicated Client Service Partner

Cigna

Orlando, FL • On-site

$15 - $20.25/hr

Full-time

Medical

Posted 10 days ago

Cigna Healthcare rating

8.4

Company rating: 8.4 out of 10

Based on 238 frontline employees who took The Breakroom Quiz

24th of 887 rated healthcare providers

Job description

Position Summary
Are you passionate about helping people navigate healthcare benefits and delivering exceptional client service? As a Dedicated Client Service Partner, you will serve as an extension of the Cigna Account Management team, providing personalized onsite support to a key client, their HR team, and employees. The Dedicated Client Service Partner will work in Orlando Florida (Onsite - 5 days per week with local travel to client locations as needed)
In this highly visible role, you will build trusted relationships, resolve complex benefit and claims issues, educate employees about their healthcare options, and deliver insights that improve the employee experience and strengthen client satisfaction. This position is ideal for a customer-focused professional who thrives on problem-solving, relationship building, and creating meaningful outcomes for clients and customers.
Responsibilities
Client & Employee Support
  • Serve as the primary onsite liaison between Cigna and the client organization.
  • Provide personalized support to employees and HR partners regarding medical, pharmacy, wellness, and benefit-related questions.
  • Resolve complex escalated issues involving claims, denials, authorizations, appeals, eligibility, and incentive programs.
  • Partner with internal teams to drive timely issue resolution and deliver positive outcomes.

Benefits Education & Communications
  • Educate employees on available health and wellness benefits, programs, and resources.
  • Lead employee presentations, lunch-and-learn sessions, wellness workshops, and benefit education meetings.
  • Develop and deliver clear, engaging communications aligned with client objectives.
  • Support open enrollment, new hire orientations, and health fair events.

Relationship Management
  • Build strong partnerships with client leadership, HR teams, and key stakeholders.
  • Act as a trusted advisor by identifying trends, opportunities, and service improvements.
  • Share employee insights and feedback with Account Management leadership to enhance program performance.
  • Foster strong collaboration across internal operational, clinical, and service teams.

Wellness & Engagement
  • Support onsite wellness initiatives and employee engagement activities.
  • Promote programs that improve employee health, wellbeing, and healthcare literacy.

Qualifications
  • High School Diploma or GED. Associate's or Bachelor's degree.
  • 3+ years of experience in healthcare, pharmacy, health insurance, or pharmacy benefit management (PBM).
  • Experience supporting healthcare benefits, claims, customer service, or employee benefits administration.
  • Strong customer service and relationship management skills.
  • Strong analytical and problem-solving skills with the ability to navigate complex issues.
  • Experience in a client-facing healthcare, account management, or benefits consulting role.
  • Knowledge of medical, pharmacy, wellness, and benefits administration programs.
  • Experience working with benefits administration platforms, CRM systems, and case management tools.
  • Experience facilitating presentations, webinars, or group education sessions.
  • Experience supporting employee wellness and engagement initiatives.
  • Excellent verbal, written, and presentation skills.
  • Demonstrated ability to independently manage multiple priorities and deadlines.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Familiarity with Microsoft Teams, Webex, or similar virtual meeting platforms.
  • Ability to work onsite at a client location five days per week and travel locally to other Client sites in the county.
  • Additional background check will be necessary.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

What Cigna Healthcare employees say

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

Social media

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