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Cigna Customer Service Jobs in Columbus, OH (NOW HIRING)

BBI Transportation

CDL A OTR Truck Drivers

Hilliard, OH · On-site

$200/day

Do not service CA * Try to avoid the NW states during winter months * Work is based on customer ... Medical - Cigna * Vision/dental principal * Paid time off Holidays off * Pet passenger Policies

BBI Transportation

CDL A OTR Truck Drivers

Delaware, OH · On-site

$200/day

Do not service CA * Try to avoid the NW states during winter months * Work is based on customer ... Medical - Cigna * Vision/dental principal * Paid time off Holidays off * Pet passenger Policies

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How much do cigna customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for cigna customer service in Columbus, OH is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.28 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service job?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.
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Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in Columbus, OH as of May 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 22% Physical, 8% Hybrid, and 70% Remote job distribution, with an average salary of $36,504 per year, or $17.6 per hour.

CDL A OTR Truck Drivers

BBI Transportation

Hilliard, OH • On-site

$200/day

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

OH operation: Yard in Obetz, OH future terminal in Obetz

Position Type: Company Driver - We provide the truck at no cost to you. All equipment is company-owned and maintained

  • 2 weeks out generally
  • Servicing 47 states
    • Do not service CA
    • Try to avoid the NW states during winter months
  • Work is based on customer needs, nothing dedicated
    • Working to build more dedicated opportunities sister company is logistics based and will help to build those opportunities as well
  • Drop hook, no touch freight
  • 2020 newer sleeper trucks
    • The equipment is well maintained
    • Can take home equipment if they have secure parking
  • Detention $25 per hour after 2 hrs at the facility
  • Deadhead Rates
  • Low mileage rates added for fair compensation
  • $200 per day for any breakdown/maintenance on the road
    • Max $1k a week
  • Dispatch is force BUT flexible
    • Can accommodate needed home time, different schedules
    • Super organized and very communicative

We offer full time W-2 Benefits

  • 401k with contribution
  • Medical - Cigna
  • Vision/dental principal
  • Paid time off Holidays off
  • Pet passenger Policies
    • If working on an observed holiday - $50 on top of regular revenue

Current requirements

  • 3 years CDL A experience
  • 25 years old/older
    • Under the age of 75 (insurance reasons)
  • Less than 1 moving violations in the last 2 years on MVR
  • No DT fail/CH vios in 15 years

Required

Preferred

Job Industries

  • Transportation

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