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Cigna Customer Service Jobs in California (NOW HIRING)

West Coast Tree Care

Sales Arborist

San Jose, CA

$85K - $100K/yr

... customer service. As a Sales Arborist, you will be instrumental in driving business growth by ... Health Insurance (Cigna Plans): Multiple plan options, including OAP (Open Access Plus), OAP IN ...

ESET

Inside Channel Account Manager I

San Diego, CA · On-site

$70K - $75K/yr

Experience * 1-2 years of experience in sales, customer service, retail, hospitality, or another ... Cigna Dental Plan * EyeMed Vision Plan * Reliance Standard Life Insurance * Reliance Standard ...

ESET

Inside Channel Account Manager

San Diego, CA · On-site

$70K - $75K/yr

Experience * 1-2 years of experience in sales, customer service, retail, hospitality, or another ... Cigna Dental Plan * EyeMed Vision Plan * Reliance Standard Life Insurance * Reliance Standard ...

Kodiak

Senior Product Manager

Mountain View, CA

$149K - $197K/yr

Provide clear updates to leadership, customers, and cross-functional teams on program progress ... Cigna, and MetLife (including a medical plan with infertility benefits) * MetLife Legal Services ...

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Cigna Customer Service information

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How much do cigna customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for cigna customer service in California is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.71 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers page, demonstrate strong communication and problem-solving skills, and typically complete a phone or virtual interview. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of selection.

What are popular job titles related to Cigna Customer Service jobs in California?

For Cigna Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Cigna Customer Service jobs in California look for?

The top searched job categories for Cigna Customer Service jobs in California are:

What cities in California are hiring for Cigna Customer Service jobs?

Cities in California with the most Cigna Customer Service job openings:

Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,298 per year, or $17.9 per hour.

Middle Market Client Experience Consultant; Glendale, CA - Hybrid - Cigna Healthcare (Open)

Cigna

Glendale, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

41st of 891 rated healthcare providers

Job description

The Client Experience Consultant partners with the Middle Market Account Executives to drive retention and growth by helping clients optimize the value they realize from Cigna's products and services. They do this through execution and coordination of activities in support of client operational, health & wellness and service needs.
Essential Functions & Scope of Role:
  • Support Middle Market Account Executives strategic selling approach that best demonstrates Cigna Healthcare's value
  • Develop/Maintain a 'Trusted Partner' relationship with Account Executives
  • Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
  • Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
  • Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
  • Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition - may require broad organizational collaboration, influence, and escalation

Qualifications
  • Bachelor's degree preferred.
  • Experience in health-related industry required; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.
  • Knowledge of Cigna funding options, benefits structure, and platforms are preferred.
  • Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
  • Salesforce & KnowledgeXchange experience preferred.
  • Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required.
  • Strong oral and written communication skills required.
  • Strong presentation skills required.
  • Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.
  • If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license
  • Must reside in local market and ability to commute to local Cigna office.

Competencies:
  • Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
  • Decision Quality: Making good and timely decisions that keep the organization moving forward.
  • Action Oriented: Taking on new opportunities and though challenges with a sense of urgency, high energy, and enthusiasm.
  • Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational dynamics.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 70,400 - 117,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

What Cigna Healthcare employees say

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

Social media

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