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Cigna Customer Service Jobs in Decatur, GA (NOW HIRING)

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program

Senior Claims Examiner

Atlanta, GA ยท On-site

$80K - $110K/yr

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program

Senior Software Engineer

Atlanta, GA ยท Hybrid

$117.80K - $155.30K/yr

... closely with customers, Business Analysts, and technology partners to understand the business ... Practical knowledge of Azure services used for application hosting and integration (e.g., App ...

Senior Software Engineer

Atlanta, GA ยท On-site +1

$133K - $198.22K/yr

Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna ... Develop, design, and maintain features and iteratively deploy services using Infoblox's cloud-based ...

Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna ... Develop, design , and maintain features and iteratively deploy services using Infoblox's cloud ...

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Cigna Customer Service information

See Decatur, GA salary details

$9

$17

$26

How much do cigna customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for cigna customer service in Decatur, GA is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.47 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service job?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.
What cities near Decatur, GA are hiring for Cigna Customer Service jobs? Cities near Decatur, GA with the most Cigna Customer Service job openings:
Infographic showing various Cigna Customer Service job openings in Decatur, GA as of May 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 4% Physical, 10% Hybrid, and 86% Remote job distribution, with an average salary of $36,898 per year, or $17.7 per hour.

Hospice RN ( Registered Nurse) for 3-month contract

Trinity Life at Home

Atlanta, GA โ€ข On-site

$40/hr

Other

Medical, Dental, Vision

Posted 10 days ago


Job description

Registered Nurse

Trinity Life at Home

About Us:ย 

Trinity Life at Home was established with a passion for helping families make informed decisions when needing in-home care services for their loved one. As a leader in Private Duty Home Care services in Metropolitanย Atlantaย for over 15 years, we have built a reputation of integrity, compassion and excellent customer service. Our mission at Trinity Life at Home is to provide valuable and skillful in-home care with the heart of a servant. Offering solutions that allow clients to stay in their home as long as possible, we strive to provide peace-of-mind to families. We offer in-home care services tailored to meet the individual needs of our clients. With the same integrity, skill and passion, we also provide supplemental staffing for several healthcare companies in the metro area including assisted living facilities, skilled nursing facilities, hospice agencies and group homes. This job post is exclusively for the role of staffing for these healthcare companies. ย ย 

Job Summary:ย 

In this role, the RN will work for about 3 months for a home hospice company making home visits. The RN is responsible for overseeing clinical care, developing and implementing the care plan, providing training and supervision to Home Health Aids and LPNs, and coordinating care with other members of the interdisciplinary team. The RN provided care and education to the patient and family at end of life.

ย 

Shift:

The hours for this contract are every Saturday & Sunday 8a-8p.ย 

Area:ย 

We have 2 positions open.ย 

North: North Gwinnett, Cobb, North Fulton, North Dekalb, Dunwoody and Sandy Springs.

South: Conyers, Covington, Carrollton, Douglas, Newnan, Henry, Clayton, South Dekalb

(Actual coverage area and patient load will be given after onboarding.)

Registered Nurse Compensation and Benefits:

  • Pay starts at $40/hr (Compensation is variable and depends on experience)
  • After this contract ends, RN will be placed in our PRN staffing pool.ย (Compensation is variable and depends on the type of shift/visit, day of the week and complexity of care provided.)
  • We offer medical, dental and vision benefits through Cigna if you maintain FT hours (32+/wk)
  • PRN pool shifts offered: 8-12 hour shifts, 1 hour nursing visits, 1 hour medication management and assessments visits.ย 

Registered Nurse Responsibilities:

  • Assess patientsโ€™ condition during every visit and document any observations
  • Take and record measurements of vital signs such as blood pressure, temperature, heart rate etc.
  • Administer medication as ordered by the physician
  • Dress or redress open wounds and assess progress of healing
  • Continuously educate patients, their families and other caretakers on proper care strategies and procedures
  • Provide hospice/palliative care as needed to keep the client comfortable
  • Make recommendations for devices, tools or DME that might improve the clientโ€™s quality of life
  • Listen to patients and families and be prepared to respond to concerns or requests

Registered Nurse Requirements:

  • Current unrestricted RN license in GA
  • Current CPR (American Heart Association) Certification
  • Proof of Negative TB test within the last 12 months
  • Valid GA driver's license
  • Insured and reliable automobile
  • Ability to work independently and with directions
  • Compassionate and friendly demeanor
  • Ability to speak, read and write English fluently
  • Excellent customer service skills
  • Ability to lift and transfer adult patients safely and without restriction

Trinity Life at Homeย is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


Private Home Care seekingย PRN Nurses forย 12 hour shifts.ย We offer one-on-one in-home care in various healthcare settings. Experience working with Elderly, Hospice and Dementia patients is preferred. Must have current CPR card, LPN license, Annual PPD/TB test. Various shifts/ hours available in Metro Atlanta. Must have reliable transportation and be willing to travel to work assignments. Competitive pay with shift differentials. No minimum hours required. Staff who consistently work 32+ hours weekly earn medical, dental and vision benefits. Apply today!