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Cigna Customer Service Jobs in Decatur, GA (NOW HIRING)

Senior Underwriter, Professional Risks

Atlanta, GA ยท Hybrid

$94K - $112K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain excellent customer service standards * Mentor & train junior A&E teammates locally and ... Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program

HVAC Lead Installer

Alpharetta, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Communicate clearly with homeowners during handoff and ensure customer satisfaction. * Collaborate ... Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every ...

Asset Manager, Transactions

Atlanta, GA ยท Hybrid

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong interpersonal and customer service skills with the ability to manage high-volume, detail ... Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna ...

Senior Claims Examiner - MPL

Atlanta, GA ยท Hybrid

$95 - $120K/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program

Underwriter - Terrorism

Atlanta, GA ยท Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain excellent customer service standards * Monitor product results and develop ideas to ... Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program

GSE Closing Analyst

Atlanta, GA ยท Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer service. Closing is also responsible for ensuring compliance with investor legal ... Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna ...

HUD Closing Analyst

Atlanta, GA ยท Hybrid

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer service. HUD Closing is also responsible for helping ensure compliance with HUD program ... Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna ...

Complex Claims Specialist - General Liability

Atlanta, GA ยท On-site +1

$115 - $135K/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program

Senior Claims Examiner

Atlanta, GA ยท Hybrid

$80K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program

Complex Claims Specialist-MPL

Atlanta, GA ยท Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program

Sr. Claims Examiner

Atlanta, GA ยท Hybrid

$80K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program

Complex Claims Specialist-MPL

Atlanta, GA ยท Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program

Senior Claims Examiner

Atlanta, GA ยท Hybrid

$80K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer service and claims handling expertise. The claims staff are empowered to manage their ... Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program

Fabricator, Synthetics Sewing

Austell, GA ยท On-site

$21 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... the-hook service providers in the United States. Over the years, our ability to grow and set ... Cigna Health Insurance (Kaiser in CA) * FSA & HSA healthcare employer contribution * Critical ...

Provider Contract Lead

Atlanta, GA ยท On-site

$80K - $90K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... customer needs and expectations and takes personal accountability for service quality ... Cigna and Kaiser (CA employees only). * Financial incentives - Paradigm's financial benefits help ...

Complex Claims Specialist

Atlanta, GA ยท Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program ... Hiscox is full of smart, reliable human beings that look out for customers and each other. We ...

Complex Claims Specialist

Atlanta, GA ยท Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program ... Hiscox is full of smart, reliable human beings that look out for customers and each other. We ...

Product Manager - Insurance Enablement

Atlanta, GA ยท Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... servicing, unlock actionable insights, and elevate the digital experience for our brokers ... and customers. Corix operates as an independent, product-led company while progressively ...

Showing results 21-40

Cigna Customer Service information

See Decatur, GA salary details

$9

$17

$26

How much do cigna customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for cigna customer service in Decatur, GA is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.47 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers website, demonstrate strong communication and problem-solving skills, and typically complete an interview process. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of hiring. Some roles may require background checks or certification depending on the position.

What are popular job titles related to Cigna Customer Service jobs in Decatur, GA?

For Cigna Customer Service jobs in Decatur, GA, the most frequently searched job titles are:

What cities near Decatur, GA are hiring for Cigna Customer Service jobs?

Cities near Decatur, GA with the most Cigna Customer Service job openings:

Infographic showing various Cigna Customer Service job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,898 per year, or $17.7 per hour.

Senior Underwriter, Professional Risks

Hiscox

Atlanta, GA โ€ข Hybrid

$94K - $112K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago


Job description

Job Type:

Permanent

Build a brilliant future with Hiscox

Drive growth with an ambitious team of A&E Underwriters at Hiscox

Position: Sr. Underwriter

Reporting to: Regional Manager - A&E

Location: New York, Boston, Hartford, Atlanta

The Role:

Hiscox USA is currently searching for a dynamic, engaging and solutions-oriented Sr. Underwriter to drive new professional liability business and complex renewal business within the A&E sector in the East Coast region. This position provides a unique opportunity for a professional liability generalist or an A&E/contractor specialist to join a fast paced, dynamic team to write policies tailored to the specific requirements of the A&E sector. Lines of business include commercial general liability, professional liability (E&O) and cross-sold Cyber from time to time. In addition to insuring architects and engineers, we also specialize in contractors (interior & exterior), real estate developers, construction managers, land surveyors, draftsman, and more! Risks vary greatly in size and complexity (from start-ups to large, multinational entities). We provide an entrepreneurial climate that values and rewards thoughtful risk taking, excellence in execution and ownership in body of work.

What You'll Be Doing:

  • Underwrite, price and negotiate accounts consistent with the quality of the risk and according to the company's strategy and guidelines for the product lines: https://www.hiscox.com/brokers/tailored-coverage/architects-engineers

  • Develop new broker relationships and increase depth of existing broker relationships throughout the East Coast region to drive production

  • Engage with the national A&E team to learn and teach collaboratively

  • Maintain excellent customer service standards

  • Mentor & train junior A&E teammates locally and nationally

  • Spearhead in office quoting days with top broker partners

  • Monitor product results and develop ideas to increase productivity and profitability

  • Consistently exceed minimum quote output numbers established by A&E manager

  • At times, regional travel required including industry events and broker visits

Please provide a cover letter and resume which clearly communicates that you are the person to take on this challenge at Hiscox USA. Here are some of the requirements we would ideally like to see:

  • 5+ years of experience in contractors, real estate developers and design professional E&O coverage; experience preferred

  • Customer-centric mind-set and passionate about the power of superior customer service and offerings

  • Strong understanding of sales principles, presentation, negotiation skills and demonstrate a competitive drive

  • Team-oriented, ability to collaborate and desire to share information across divisions and teams to further the overall goals of the company

  • Proven track record of understanding and delivering meaningful underwriting profit

  • Outgoing, driven, high attention to detail and results focused mentality

  • The ability to identify business needs

  • Excellent written and verbal communication skills

  • Strong interpersonal skills and ability to work independently in a collaborative environment

  • Innate service focus which enables one to effectively interact with all levels of internal and external customers and partners

  • B.A./B.S degree is preferred

  • Willingness to develop business, with travel throughout the East Coast up to 25%, required

Hiscox Values:

At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.

  • Courage: Dare to take a risk

  • Ownership: Passionate, commercial and accountable

  • Integrity: Do the right thing, however hard

  • Connected: Together, build something better

  • Human: Clear, fair and inclusive

What Hiscox USA Offers:

  • Competitive salary and bonus (based on personal & company performance)

  • 401(k) with competitive company matching

  • Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)

  • Company paid group term life, short- term disability and long-term disability coverage

  • 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days

  • Paid parental leave

  • 4-week paid sabbatical after every 5 years of service

  • Financial Adoption Assistance and Medical Travel Reimbursement Programs

  • Annual reimbursement up to $600 for health club membership or fees associated with any fitness program

  • Company paid subscription to Headspace to support employees' mental health and wellbeing

  • Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program

  • Dynamic, creative and values-driven culture

  • Modern and open office spaces, complimentary drinks

**Please note that this position is hybrid and requires two (2) days in our office weekly**

Salary Range: $100-$135k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

About Hiscox:

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

About Hiscox USA:

Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

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Work with amazing people and be part of a unique culture