Cigna Customer Service Jobs in Decatur, GA (NOW HIRING)

Job Type: Permanent

Location: Atlanta, GA – Hybrid (2 days per week in office)

We are looking for an experienced Senior Technical Business Analyst to bolster our evolving technical capability within the US business. You will be expected to work on a range of product changes between Hiscox’s own and third‑party applications. These product changes support our strategic priorities to digitize complex processes, enable improved process efficiency, and enhance the service we provide our brokers and direct customers.

Working in US IT, focusing on the conversion of business requirements into functional and non‑functional technical requirements & solutions that realize the business objectives. Producing high‑quality analyst artifacts, including but not limited to user stories, functional and non‑functional specifications, and interactive prototypes. Conducting solution design walkthroughs and product functionality demonstrations to garner and document feedback. Validating solutions by performing user acceptance testing and supporting test activities including analysis, triage, and review of defects. Building strong, productive relationships with business sponsors & SMEs, IT & third‑party stakeholders at all levels. Implementing continual improvements within your sphere of influence to ensure that we are constantly delivering efficient and effective technical changes.

• 6+ years’ experience in enterprise application technical analysis
• Proven experience of eliciting, documenting, and delivering high‑quality systems analysis artifacts to clearly articulate how technology should work
• Experience creating clear, concise, and testable user stories that effectively communicate stakeholder needs to the development team
• Able to collaborate with Product Owners to prioritize, refine, and maintain the product backlog, ensuring it reflects the evolving needs of the business
• Experience developing and executing test cases – able to develop comprehensive test cases, both functional and non‑functional, to ensure the quality and reliability of the delivered software
• Able to analyze and document defects, working with the development team to resolve them efficiently
• Support the Agile team in facilitating Agile ceremonies, including Sprint Planning, Daily Stand‑ups, Sprint Reviews, and Retrospectives
• Excellent communication (written and verbal), interpersonal, and collaboration skills
• Strong analytical and problem‑solving skills, with the ability to identify and resolve complex issues
• Able to participate in technical design discussions, providing input and recommendations to ensure solutions meet business requirements and technical constraints
• The ability to combine influencing, persuasion, and consultancy skills with qualities that will encourage stakeholders to positively respond to questions, inquiries, and requests to meet deadlines
• Be highly results‑driven, with the energy and determination to succeed in a fast‑paced environment where the speed of response is critical to success
• Confidence to organize and facilitate collaborative sessions, dig deeper into work when needed, and actively seek feedback
• Understand the E2E Delivery & Release lifecycle and way of working
• Be curious to learn how it differs across applications
• Experience working with third‑party software and/or technology providers and having a level of commercial awareness
• Knowledge of database and system design; experience writing and executing SQL queries; experience with JSON and XML

• Experience using API methodologies (REST and SOAP)
• Experience working in an Agile environment and with OKRs
• Use of online collaboration tools, Atlassian suite (JIRA/Confluence), and advanced Excel skills
• Experience working with Business Process Modelling Notation tools (BPMN)
• Experience with BDD and Gherkin
• Understanding of lean principles / six sigma
• Knowledge of Robotics process automation
• Digital product development for commercial and personal lines insurance
• Experience working as part of a globally distributed team

• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company‑paid group term life, short‑term disability and long‑term disability coverage
• 24 paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and the ability to purchase up to 5 PTO days
• Paid parental leave
• 4‑week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company‑paid subscription to Headspace to support employees’ mental health and wellbeing
• 2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best‑in‑class health and wellness program
• Dynamic, creative, and values‑driven culture
• Modern and open office spaces, complimentary drinks
• Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non‑profits via the Hiscox USA Foundation

100,000 – 130,000. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate, and other conditions of employment.

Please note that this position is hybrid and requires two days in our office weekly