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Customer Service

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Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent organizational skills with strong attention to detail. * Intermediate to advanced Microsoft Excel skills ...

New

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent organizational skills with strong attention to detail. * Intermediate to advanced Microsoft Excel skills ...

New

Customer Service | Full-Time

Customer Service Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to ...

BizTek People

Customer Service II

Conroe, TX · On-site

$14.25 - $19.50/hr

Conroe, TX Under general supervision, the Customer Service Specialist II performs advanced customer account management, including new connection setup, account adjustments, and collections support.

Wieland

Customer Service Team Lead

Lima, OH · On-site

The Customer Service Team Lead will be responsible for providing day-to-day leadership, coordination, and coaching for the CSR team while continuing to support customer accounts or advanced CSR ...

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How much do advanced customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for advanced customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is advanced customer service?

Advanced Customer Service refers to a higher level of customer support that goes beyond basic assistance. It typically involves handling complex inquiries, resolving escalated issues, and providing personalized solutions to customers. Professionals in this role use advanced communication skills, in-depth product knowledge, and problem-solving abilities to ensure customer satisfaction. They may also be responsible for training junior staff and implementing customer service best practices within their organization.

What are the key skills and qualifications needed to thrive as an advanced customer service professional?

To thrive as an Advanced Customer Service professional, you need in-depth product knowledge, problem-solving abilities, and experience in customer support, often supported by relevant training or certifications. Familiarity with CRM systems like Salesforce or Zendesk, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, patience, and conflict resolution abilities help you deliver exceptional service and handle complex customer interactions. These skills ensure customer satisfaction, build loyalty, and effectively resolve challenging issues, which are crucial for business success.

What is the difference between Advanced Customer Service vs Customer Support Specialist?

AspectAdvanced Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience in customer service; sometimes certifications in communication or CRM toolsHigh school diploma or equivalent; experience in customer support; familiarity with support software
Work EnvironmentCall centers, retail, online support channels, face-to-face interactionsCall centers, help desks, online chat, email support
Employer & Industry UsageRetail, telecommunications, tech companies, service providersIT, tech support, e-commerce, telecommunications

Advanced Customer Service roles typically involve handling complex customer issues, providing personalized solutions, and often require more experience or specialized knowledge. Customer Support Specialists focus on resolving standard customer inquiries efficiently. While both roles operate in similar environments and industries, Advanced Customer Service positions demand higher problem-solving skills and sometimes additional certifications.

What are some common challenges faced in an advanced customer service role and how can they be effectively managed?

In an Advanced Customer Service role, professionals often handle complex or escalated customer issues that require strong problem-solving skills and emotional intelligence. Common challenges include managing high-stress situations, balancing multiple priorities, and ensuring customer satisfaction while adhering to company policies. Effective management involves active listening, clear communication, and collaboration with other departments such as technical support or product teams. Regular training and access to updated resources also help in staying prepared for unique customer concerns.

Is remote advanced customer service a stressful job?

Remote advanced customer service jobs can be stressful due to high call volumes, complex customer issues, and the need for strong communication skills. However, they often offer flexible schedules and the ability to work from home, which can reduce some stressors associated with in-office roles.
More about Advanced Customer Service jobs
What job categories do people searching Advanced Customer Service jobs look for? The top searched job categories for Advanced Customer Service jobs are:
Advanced Customer Service jobs near you
Infographic showing various Advanced Customer Service job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Specialist Advanced Customer Service Location

LEONI

Washington, DC • On-site

$19.25 - $25.50/hr

Full-time

Re-posted 19 days ago

Job description

Company Description

LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR5billion in sales in 2024, we are a leading supplier of complex wiring systems and customerspecific cable harnesses.

We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.

Since mid2025, we have been part of the Luxshare Group, one of the world's leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together

Job Description
  • Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues
  • Processes customer orders, analyzes customer schedules against agreed contracts, Inc. Capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country
  • Gathers and shares information regarding customer production program
  • Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected
  • Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency
Qualifications
  • Level of Education: Master's degree (BAC+5)
  • Branch Of Study: Supply chain management, Logistics management.
  • Experience: 2 Years.
  • Language: French and English are mandatory
  • Social competences: Communication /Social &intercultural sensitivity / Change management /Target & result orientation/ Motivation & resilience /Self organization/Conflict management / Teamwork
  • Professional competence: Master the Lean Manufacturing, Hoshin Kanri & Continuous ImprovementTechnique
Additional Information

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. 

LEONI Wiring Systems Ain Sebaa S.A.

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