Advanced Customer Service Jobs (NOW HIRING)

Job Summary
Do you have a builder's mentality where "show me" means more than "tell me". Are you passionate about technology and AI, understand cloud architectures and platforms, and quick to adopt emerging technologies. Are you adept at working with customers to experiment with innovative approaches and validate technical feasibility?
Amazon Web Services (AWS) is looking for experienced and motivated technologists who possess a unique balance of technical depth and excellent interpersonal skills to join the Financial Services Advanced Customer Engineering team.

This team is a group of hands-on developers supporting AWS customers to build the first solution adapted to their specific use cases and devices, we help customers create early iterations of products and solutions, often exploring new technical grounds. This role is for a Full-Stack Customer Engineer with a strong focus on building Agentic AI applications and workflows, multi-modal Generative AI applications, containerized cloud native or serverless applications, and modern data & analytics applications including data processing pipelines. A strong preference for hands-on experience with AI-driven software development practices, generative AI technologies, and the ability to create delightful user interfaces and user experiences for our customers.
Role Overview
At AWS, we have a credo of "Work hard

Have fun. Make history". In this role, you will love what you do, and instinctively know how to make work fun.

You will be dynamic and creative, and willing to take on any challenge and make a big impact. As a Customer Engineer, you will partner with customers to craft highly scalable, flexible, cost-effective, and resilient solutions that address customer business problems and accelerate AWS adoption. You'll shape and build solutions and prototypes across domains including Machine Learning, Agentic Design, Serverless Architecture, multi-modal Generative AI, Modern Data & Analytics solution using Open Table Format such as Apache Iceberg, with most projects exploring the art of the possible using the latest methods, frameworks, services, and models.

You will help customers understand Cloud development best practices on AWS and how to best integrate them with their applications. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS with customers ranging from start-ups to established enterprise customers. The ability to connect technology with measurable business value is critical, you will help drive revenue growth and strategic outcomes for customers, influencing adoption decisions and accelerating customer success with AWS.
The successful candidate will possess a significant hands-on experience in application development in the Cloud with Serverless and Managed services (preferably with AWS services like Amazon Bedrock, Amazon Bedrock AgentCore, SageMaker AI, SageMaker Unified Service, Open Table Format/Apache Iceberg, Amazon S3 Tables, AWS Glue, AWS Lambda, Elastic Load Balancers, Amazon EC2/ECS/EKS, Amazon Fargate, Amazon RDS, NoSQL databases like Amazon DynamoDB, Amazon API Gateway, Amazon Cognito etc.) and will be capable of developing with customers client applications exposing different types of user interfaces and experiences (e.g Web Front-Ends, Mobile Applications or Alexa Skills)

As part of an agile development team, you will support AWS customers to develop prototypes specific to their products and services. You will enjoy keeping your existing technical skills honed and developing new ones so that you can make substantial contributions to in-depth architecture discussions. You will lead efforts to capture and share best-practice knowledge with the AWS solutions architect community.

You will also gain the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture.
So if you are someone who innovates, likes solving hard problems, loves programming and working on innovative technology, we would love to have you on the team!
Key job responsibilities
* Lead trusted relationships with AWS customers' enterprise architects, solution architects, software architects, and software engineers to understand the customer's technology challenges; dive deep and understand stated, unstated business needs, and challenges.
* Working backwards from AWS customer's business needs, create end-to-end solutions, and prototypes addressing technology challenges but also increasing business impact, innovation and agility.
* Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
* Work with AWS customers to convey cloud computing security and risk management best practices.
* Work with other teams within AWS to drive customer success.
* Capture and share best-practice knowledge amongst the AWS solutions architect community.
* Assess security-related knowledge across AWS sales and solutions architecture teams and develop plans to address gaps.
* Advocate for and influence the AWS technology strategy for FSI internally and externally, at industry events, meet-ups, and summits.
* Develop technical content, such as white papers and reference architectures, that can be used by our customers to assist them in deploying secure cloud-based solutions.
* Work with industry groups to influence information security trends in cloud computing.
A day in the life
During customer prototype and solution development engagements, you'll work backwards to learn about customer outcomes and design innovative solutions that you design, build and test along with, program managers, and specialists to deliver results-serving as project lead on some engagements and contributing part-time on others

Project teams vary based on availability, specialized skills required, and career growth interests. Team members span the US, EMEA, and APAC, with periodic larger meetings to share knowledge and align on goals.
You'll also dedicate time to pursue thought leadership initiatives that align with both team objectives and your professional interests.
About the team
Our team comprises experienced full-stack developers passionate about delivering technical solutions using AWS services in a rapid development environment. We move quickly and support each other through knowledge sharing, building our own tools as readily as we leverage existing ones to achieve the art of the possible-transforming concepts into working prototypes in days and weeks that accelerate our customers toward production.
Diverse Experiences
AWS values diverse experiences

Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.