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Advanced Customer Service Jobs (NOW HIRING)

AAA Auto Club Group

Customer Service Specialist

Conway, AR · On-site

$15 - $19.75/hr

Customer Service Specialist This position performs a variety of routine and advanced duties in ... Performs routine and advanced duties in support of agents and other personnel. Provides service ...

AAA Auto Club Group

Customer Service Specialist

Conway, AR

$15 - $19.75/hr

Customer Service Specialist This position performs a variety of routine and advanced duties in ... Performs routine and advanced duties in support of agents and other personnel. Provides service ...

AAA

Customer Service Specialist

Metairie, LA

$15.75 - $20.75/hr

Customer Service Specialist This position performs a variety of routine and advanced duties in ... Performs routine and advanced duties in support of agents and other personnel. Provides service ...

AAA Auto Club Group

Customer Service Specialist

Springs, PA · On-site

$17.50 - $23/hr

Customer Service Specialist This position performs a variety of routine and advanced duties in ... Performs routine and advanced duties in support of agents and other personnel. Provides service ...

AAA

Customer Service Specialist

Little Rock, AR

$16.25 - $21.50/hr

Customer Service Specialist This position performs a variety of routine and advanced duties in ... Performs routine and advanced duties in support of agents and other personnel. Provides service ...

AAA Auto Club Group

Customer Service Specialist

Ridgeland, MS · On-site

$14.50 - $19.25/hr

Customer Service Specialist Job Summary This position performs a variety of routine and advanced ... Performs routine and advanced duties in support of agents and other personnel. Provides service ...

AAA

Customer Service Specialist

Little Rock, AR · On-site

$16.25 - $21.50/hr

Customer Service Specialist This position performs a variety of routine and advanced duties in ... Performs routine and advanced duties in support of agents and other personnel. Provides service ...

AAA

Customer Service Specialist

Conway, AR

$15 - $19.75/hr

Customer Service Specialist This position performs a variety of routine and advanced duties in ... Performs routine and advanced duties in support of agents and other personnel. Provides service ...

AAA

Customer Service Specialist

Metairie, LA · On-site

$15.75 - $20.75/hr

Customer Service Specialist This position performs a variety of routine and advanced duties in ... Performs routine and advanced duties in support of agents and other personnel. Provides service ...

AAA

Customer Service Specialist

Conway, AR · On-site

$15 - $19.75/hr

Customer Service Specialist This position performs a variety of routine and advanced duties in ... Performs routine and advanced duties in support of agents and other personnel. Provides service ...

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How much do advanced customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for advanced customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Advanced Customer Service professional, and why are they important?

To thrive as an Advanced Customer Service professional, you need in-depth product knowledge, problem-solving abilities, and experience in customer support, often supported by relevant training or certifications. Familiarity with CRM systems like Salesforce or Zendesk, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, patience, and conflict resolution abilities help you deliver exceptional service and handle complex customer interactions. These skills ensure customer satisfaction, build loyalty, and effectively resolve challenging issues, which are crucial for business success.

What are some common challenges faced in an Advanced Customer Service role and how can they be effectively managed?

In an Advanced Customer Service role, professionals often handle complex or escalated customer issues that require strong problem-solving skills and emotional intelligence. Common challenges include managing high-stress situations, balancing multiple priorities, and ensuring customer satisfaction while adhering to company policies. Effective management involves active listening, clear communication, and collaboration with other departments such as technical support or product teams. Regular training and access to updated resources also help in staying prepared for unique customer concerns.

What is Advanced Customer Service?

Advanced Customer Service refers to a higher level of customer support that goes beyond basic assistance. It typically involves handling complex inquiries, resolving escalated issues, and providing personalized solutions to customers. Professionals in this role use advanced communication skills, in-depth product knowledge, and problem-solving abilities to ensure customer satisfaction. They may also be responsible for training junior staff and implementing customer service best practices within their organization.

What is the difference between Advanced Customer Service vs Customer Support Specialist?

AspectAdvanced Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience in customer service; sometimes certifications in communication or CRM toolsHigh school diploma or equivalent; experience in customer support; familiarity with support software
Work EnvironmentCall centers, retail, online support channels, face-to-face interactionsCall centers, help desks, online chat, email support
Employer & Industry UsageRetail, telecommunications, tech companies, service providersIT, tech support, e-commerce, telecommunications

Advanced Customer Service roles typically involve handling complex customer issues, providing personalized solutions, and often require more experience or specialized knowledge. Customer Support Specialists focus on resolving standard customer inquiries efficiently. While both roles operate in similar environments and industries, Advanced Customer Service positions demand higher problem-solving skills and sometimes additional certifications.

More about Advanced Customer Service jobs
What job categories do people searching Advanced Customer Service jobs look for? The top searched job categories for Advanced Customer Service jobs are:
Advanced Customer Service jobs near you
Infographic showing various Advanced Customer Service job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 74% Full Time, 16% Part Time, 2% Temporary, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Specialist

Customer Service Specialist

AAA Auto Club Group

Conway, AR • On-site

$15 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

193rd of 260 rated insurance

Job description

Customer Service Specialist
This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch. Performs routine and advanced duties in support of agents and other personnel. Provides service support for existing insured's and members. Assists in the sale of insurance products, and provides other insurance support services. Reviews and completes documentation for business written in an office. Provides information to members regarding memberships and insurance
Job Duties

  • Provide professional customer service to members and insured's. Provide service and information to members regarding memberships and insurance.
  • Provide service to walk-in and telephone members seeking insurance services. Sell memberships and assist in the sale of insurance to prospective insureds. Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing. Accept payments on membership and insurance. Verify insurance coverage for lien holders and leasing companies. Provide binders as requested. Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance.
  • Develop insurance leads for office sales agents and life specialists.
  • Communicate positively and effectively with all staff. Maintain and open and positive relationship with management.
  • Provide service support for both management and sales and life agents. Engage in cross selling opportunities.
  • Resolve member and insured related problems using discretion and independent judgment. Refer issues which require more authority to appropriate level.
  • Service work tends to be routine and described within sales and underwriting guidelines.
  • Has skill set necessary to handle most complex transactions and basic complaints.
  • Complex complaints may be referred to higher level Insurance Specialists or Sales Management for handling.
Qualifications
  • High School GED Required
  • 1-3 years Customer service Preferred
  • Moderate proficiency in data entry required.
  • Moderate Microsoft Word and Excel skills preferred.
  • Advanced customer service skills preferred.
  • Property and Casualty/Solicitors License required.
  • Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required
Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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