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How much do cigna customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for cigna customer service in Virginia is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.76 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service job?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.
More about Cigna Customer Service jobs
What are popular job titles related to Cigna Customer Service jobs in Virginia? For Cigna Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Cigna Customer Service jobs in Virginia look for? The top searched job categories for Cigna Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Cigna Customer Service jobs? Cities in Virginia with the most Cigna Customer Service job openings:
Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in Virginia as of May 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 22% Physical, 8% Hybrid, and 70% Remote job distribution, with an average salary of $37,468 per year, or $18 per hour.
Provider Network Operations Advisor - Cigna Healthcare - Hybrid

Provider Network Operations Advisor - Cigna Healthcare - Hybrid

Cigna

Richmond, VA • On-site

Full-time

Posted 12 days ago

Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 215 frontline employees who took The Breakroom Quiz

33rd of 864 rated healthcare providers

Job description

Join our team as a Provider Network Operations Advisor, playing a key role in creating and maintaining provider networks that deliver quality, affordability, and access to care. This role shapes provider network strategy across a matrixed group of partners, using data to drive initiatives that support Cigna Enterprise goals and directly impact our clients and customers.
Key Responsibilities
Provider Data Resolution
  • Support the management and implementation of provider, hospital, and ancillary networks by researching and resolving provider data issues, including demographic, claims, and system loading errors.
  • Troubleshoot issues escalated by Market Network Advisors using Cigna systems such as HCPM, Cognos, and the Developer Database.
  • Respond to questions from the Contracting team and matrix partners related to provider locations, policies, and data accuracy.
  • Perform rate and fee schedule audits upon request.
  • Support accurate loading of provider contracts and reimbursement methodologies.

Market Guidebooks
  • Create, manage, and maintain Market Guidebooks, including rate updates, provider inclusion/exclusion, and audit documentation.
  • Advise Market leadership and the National Alternative Access Network Manager on market-specific network dynamics.
  • Participate in quarterly reviews, identify corrections, and assist with provider terminations, additions, and updates.

Alternative Access Network (AAN)
  • Serve as the market subject matter expert for Alternative Access Networks, including inclusion/exclusion criteria and anchor providers.
  • Develop and maintain the AAN field guide for Contracting teams.
  • Coordinate, edit, and approve AAN communications, such as provider notices and Sales materials.
  • Conduct provider research and approve mailing lists for new or expanded product offerings.
  • Perform ongoing network maintenance, answer questions, and resolve issues.
  • Partner with the Network Manager on Split TIN handling and loading for IFP.

Affordability
  • Facilitate monthly affordability calls and agendas.
  • Monitor opportunity detection tools and support total medical cost savings through provider research, claims analysis, action planning, and outcome monitoring.
  • Partner with Market Medical Directors and Data Analytics on savings opportunities.
  • Perform medical benchmarking and network modeling using HPN tools.

Compliance - Network Adequacy & State Filings
  • Partner with matrix teams to ensure accurate provider data for filings, including hospital listings and state-specific requirements for the Mid-Atlantic market.
  • Support recruitment efforts to address network adequacy gaps by validating provider locations, specialties, and viability.

HSCRC - State of Maryland
  • Represent the market on monthly state-facilitated calls.
  • Provide regulatory updates to Contracting leadership and the Market Medical Director.
  • Participate in AHEAD learning activities and support related initiatives.

Regulatory Compliance - Mid-Atlantic
  • Support subject matter expertise related to the No Surprises Act, CMS guidance, and federal and state regulations.
  • Partner with business owners to ensure workflows and policies are implemented in a timely manner.
  • Identify operational gaps and recommend process improvements.

Qualifications
  • Bachelor's degree or equivalent experience required.
  • 5+ years of experience in provider network management or healthcare insurance.
  • Project management experience preferred.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Excellent communication, stakeholder management, and organizational skills.
  • Healthcare compliance and regulatory experience preferred.
  • Knowledge of CMS regulations, NSA, and reimbursement structures preferred.
  • Ability to work independently and manage multiple priorities.
  • Proficiency in Microsoft Office; Cigna systems experience preferred.
  • Local market knowledge preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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