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Cigna Customer Service Jobs in Virginia (NOW HIRING)

Compu Dynamics

Electrician 3 - Service

Chantilly, VA

$150/day

Provides daily updates to the customer and management * Arranges for purchasing of supplies ... Cigna. * 401(k) Retirement Plan - automatic enrollment at 3% on your date of hire; company match up ...

Compu Dynamics

Electrician 3 - Service

Chantilly, VA · On-site

$150/day

Provides daily updates to the customer and management * Arranges for purchasing of supplies ... Cigna. * 401(k) Retirement Plan - automatic enrollment at 3% on your date of hire; company match up ...

ZP Group

Associate Account Manager

Tysons Corner, VA · On-site

$123K - $128K/yr

Upon promotion to Account Manager, you will develop and service your own customer base by creating ... Medical, dental, & vision insurance (Cigna) * 401k with company match (ADP Retirement) * Parental ...

New

ZP Group

Entry-Level Account Manager

Tysons Corner, VA · On-site

$44K - $53K/yr

Upon promotion to Account Manager, you will develop and service your own customer base by creating ... Medical, dental, & vision insurance (Cigna) * 401k with company match (ADP Retirement) * Parental ...

New

ZP Group

Associate Account Manager

Mclean, VA · On-site

$5.0K/wk

Elite Customer Service * Achieving Goals & Celebrating Wins * Maximum Effort & Ownership ... Medical, dental, & vision insurance (Cigna) * 401k with company match (ADP Retirement) * Parental ...

New

Piper Companies

Associate Account Manager

Mclean, VA · On-site

$5.0K/wk

Elite Customer Service * Achieving Goals & Celebrating Wins * Maximum Effort & Ownership ... Medical, dental, & vision insurance (Cigna) * 401k with company match (ADP Retirement) * Parental ...

New

Spry Methods

Contracts Administrator

Mclean, VA · On-site

$80K - $100K/yr

... services. Our culture emphasizes collaboration, accountability, and innovation - empowering our ... Act as a primary point of contact between the company and the customer for contractual matters on ...

Spry Methods

Contracts Administrator

Mclean, VA

... services. Our culture emphasizes collaboration, accountability, and innovation - empowering our ... Act as a primary point of contact between the company and the customer for contractual matters on ...

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All JobsCigna Customer Service JobsCigna Customer Service Jobs in Virginia

Cigna Customer Service information

See Virginia salary details

$9

$18

$27

How much do cigna customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for cigna customer service in Virginia is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.76 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers page, demonstrate strong communication and problem-solving skills, and typically complete a phone or virtual interview. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of selection.

What are popular job titles related to Cigna Customer Service jobs in Virginia?

For Cigna Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Cigna Customer Service jobs in Virginia look for?

The top searched job categories for Cigna Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Cigna Customer Service jobs?

Cities in Virginia with the most Cigna Customer Service job openings:

Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,468 per year, or $18 per hour.

Client Service Supervisor

VCA Animal Hospitals

Fairfax, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

VCA Animal Hospitals rating

6.2

Company rating: 6.2 out of 10

Based on 660 frontline employees who took The Breakroom Quiz

27th of 52 rated veterinary

Job description

We are seeking a highly experienced client service professional to join our leadership team as Client Service Supervisor.

Under direction from the Front DeskManager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service.

Skills and Qualifications

Excellent knowledge of client service and communication center operations

Strong organizational skills

Strong client relations and interpersonal skills

Intermediate to expert computer skills

Excellent oral and written communication skills

Strong supervisory skills

Self-starter and team player

Strong client service background

Ability to lift up to 40 pounds

2 years of supervisory experience preferred

2 years of experience in the veterinary field preferred

The schedule for this position is Sunday through Wednesday 10am - 8pm.

Job Responsibilities

Responsible for the day-to-day client service areas of the front desk, and internally with departmental relations

Direct on-the-job training to develop associate skill sets, advise associates of performance requirements with the standards of client service for the organization

Assist Front DeskManagerwith day-to-day operations

Resolve informal client complaints, maintain and report on these issues to the Front DeskManager

Responsible for the efficient day-to-day running of the front desk to include enforcement of policies, procedures and protocols

Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the Front DeskManager

In the absence of the Front DeskManager, make decisions on behalf of the Reception department utilizing good judgment, which demonstrates the best interest of the hospital and the clients

Assist in the development and delivery ofassociateevaluations for the front desk with the Front DeskManager

Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business

Handle communication of financial information to clients and doctors

Act as a liaison between the front desk and other department supervisors

VCA has been and continues to be deeply committed to its associates' well-being. Benefits offered include:

  • On-site Veterinary Social Worker
  • Free subscription to the Headspace app (meditation and sleep support)
  • Free mental health support through programs like the Cigna Life Assistance Program and Modern Health (therapy, counseling & life coaching)
  • Generous pet care discounts for personal pets
  • Four sets of scrubs per year
  • 401(k) with matching
  • Multiple, flexible health insurance options to fit your needs
  • Dental & Vision plans
  • Short Term andLong TermDisability options
  • A comprehensive online library of free CE, training & job support webinars through WOOF U, VCA's online training tool
  • Plusmuch more!

We look forward to your application!

At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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