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Customer Service Representative Healthcare Jobs in Virginia

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All JobsCustomer Service Representative Healthcare JobsCustomer Service Representative Healthcare Jobs in Virginia

Customer Service Representative Healthcare information

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$12

$18

$24

How much do customer service representative healthcare jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service representative healthcare in Virginia is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $19.33 per hour, depending on experience, location, and employer.

What does a customer service representative in healthcare do?

A Customer Service Representative in healthcare assists patients, providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, insurance benefits, billing, and claims. They act as a communication bridge between patients and healthcare providers, helping to ensure a positive experience. Their responsibilities often include scheduling appointments, explaining medical coverage, and handling complaints or concerns related to healthcare services.

What are the key skills and qualifications needed to thrive as a customer service representative in healthcare?

To thrive as a Customer Service Representative in Healthcare, you need knowledge of medical terminology, insurance processes, and excellent communication skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and call center platforms is typically required. Compassion, patience, and problem-solving abilities help you effectively address patient concerns and collaborate with healthcare teams. These skills ensure accurate information delivery, high patient satisfaction, and efficient resolution of complex inquiries in a sensitive industry.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

Healthcare Customer Service Representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance policies, and managing high-stress situations with empathy. To manage these effectively, strong communication skills and a thorough understanding of healthcare regulations (like HIPAA) are essential. Many organizations provide ongoing training and support networks to help representatives stay up-to-date and manage stress, fostering a collaborative environment where team members can share best practices.

What is the difference between Customer Service Representative Healthcare vs Medical Assistant?

AspectCustomer Service Representative HealthcareMedical Assistant
CredentialsHigh school diploma; some roles may require certification in customer serviceHigh school diploma; certification or diploma from accredited medical assisting program
Work EnvironmentCall centers, hospitals, clinics, healthcare officesClinics, hospitals, outpatient facilities, administrative and clinical tasks
Employer & Industry UsageHealth insurance companies, healthcare providers, hospitalsMedical offices, clinics, hospitals, outpatient centers
Common Search & ComparisonCustomer Service Representative Healthcare vs Medical Assistant

The main difference is that Customer Service Representatives Healthcare focus on patient communication, billing, and support via phone or online, while Medical Assistants perform clinical and administrative tasks directly with patients. Both roles are essential in healthcare settings but serve different functions.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with healthcare terminology; some employers prefer experience with customer service or knowledge of healthcare systems. Certification is not usually required but can enhance job prospects.

What is a healthcare customer service representative?

A healthcare customer service representative is a professional who assists patients, providers, and insurance companies by answering questions, resolving issues, and managing appointments related to healthcare services. They often use specialized software and need good communication skills to handle sensitive health information and ensure patient satisfaction.

What are popular job titles related to Customer Service Representative Healthcare jobs in Virginia?

For Customer Service Representative Healthcare jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Healthcare jobs in Virginia look for?

The top searched job categories for Customer Service Representative Healthcare jobs in Virginia are:

Customer Service Representative Healthcare jobs near you
Infographic showing various Customer Service Representative Healthcare job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,820 per year, or $18.7 per hour.

Customer Service Representative -Healthcare

Maximus

Ashland, VA • On-site

$15.82/hr

Full-time

Re-posted 11 days ago

Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 302 frontline employees who took The Breakroom Quiz

301st of 499 rated business services

Job description

General information
Job Posting Title
Customer Service Representative -Healthcare
Date
Wednesday, July 22, 2026
City
Chester
State
VA
Country
United States
Working time
Full-time
Description & Requirements

Customer Service Representative – Healthcare


Location: On-site in Chester, VA 
Hourly Base Pay: $15.82/hr. plus up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule: Flexible Limited-Service Full-Time schedules available

Site Hours: Monday - Sunday, 8 a.m. - 10 p.m.; the targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m. 
 
Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support: Flexible schedules that meet your lifestyle!

  • Competitive Compensation: 

    • $15.82/hr. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks: Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

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