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How much do customer service representative medical equipment jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service representative medical equipment in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service representatives in the medical equipment industry, and how can they be addressed?

Customer Service Representatives in the medical equipment sector often encounter challenges such as navigating complex product information, handling urgent requests for critical devices, and assisting clients who may be experiencing stress due to health concerns. Addressing these challenges involves developing strong product knowledge, maintaining empathy and clear communication, and working closely with technical and logistics teams to resolve issues promptly. Continual training and collaboration within the team help representatives stay updated on products and regulatory requirements, ensuring effective support for customers.

What is the difference between Customer Service Representative Medical Equipment vs Customer Support Specialist Medical Devices?

AspectCustomer Service Representative Medical EquipmentCustomer Support Specialist Medical Devices
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; specialized training or certifications often preferred
Work EnvironmentMedical equipment companies, hospitals, clinicsMedical device manufacturers, healthcare providers
Employer & Industry UsageHealthcare, medical equipment sales and serviceMedical device manufacturing, healthcare technology
Search & Comparison IntentCustomer Service Representative Medical Equipment vs Customer Support Specialist Medical Devices

While both roles involve assisting customers with medical products, Customer Service Representative Medical Equipment typically focuses on handling inquiries, orders, and troubleshooting for medical equipment. Customer Support Specialist Medical Devices often involves more technical support, product training, and detailed troubleshooting for complex medical devices. The roles overlap in customer interaction and industry setting but differ in technical depth and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service representative in medical equipment?

To thrive as a Customer Service Representative in Medical Equipment, you need strong communication skills, knowledge of medical terminology, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order processing systems, and sometimes HIPAA certification are typically required. Attention to detail, problem-solving abilities, and empathy help you stand out as you interact with patients and healthcare providers. These skills ensure accurate order handling, regulatory compliance, and positive client experiences in a specialized and sensitive field.

How to become a customer service representative medical equipment?

To become a customer service representative in medical equipment, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with medical devices or healthcare terminology. Some employers prefer prior experience in customer service or healthcare, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What does a customer service representative in medical equipment do?

A Customer Service Representative in Medical Equipment assists customers with inquiries related to medical devices and equipment. Their responsibilities include processing orders, addressing product issues, providing technical support, and ensuring compliance with healthcare regulations. They work closely with healthcare providers, patients, and internal teams to resolve problems and ensure timely delivery of equipment. Their role is essential for maintaining customer satisfaction in the medical technology sector.
More about Customer Service Representative Medical Equipment jobs
What cities are hiring for Customer Service Representative Medical Equipment jobs? Cities with the most Customer Service Representative Medical Equipment job openings:
What states have the most Customer Service Representative Medical Equipment jobs? States with the most job openings for Customer Service Representative Medical Equipment jobs include:
What job categories do people searching Customer Service Representative Medical Equipment jobs look for? The top searched job categories for Customer Service Representative Medical Equipment jobs are:
Customer Service Representative Medical Equipment jobs near you
Infographic showing various Customer Service Representative Medical Equipment job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative Medical Equipment

Avenue Mori Medical Equipment, Inc

Lubbock, TX • On-site

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

We are seeking a dedicated Customer Service Representative. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.
Essential Duties and Responsibilities
  • Assists with updating respiratory grid and maintains referral log
  • Clears previous day's route and checks all paperwork for accuracy and completeness
  • Completes SOPs/CMNs and documents on tracking log
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveries
  • Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork
  • Monitors office supplies
  • Prepares complete and accurate files for billing department
  • Prepares deposit for location on a weekly basis
  • Prepares invoices for next day routes
  • Prepares tickets for daily routes
  • Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts
  • Provides service for all retail/walk-in equipment requests
  • Provides technical assistance to customers
  • Verifies Medicare, Medicaid and private insurance coverage information
  • Works with outside agencies to resolve customer issues
  • Performs other duties as assigned

Supervisory Responsibilities: None
MORE ABOUT THE POSITION
  • Employment is contingent on
  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Requirements
Education and/or Experience
  • High school diploma or GED equivalent
  • One to three years of related prior work experience in a team-oriented environment
  • Experience in medical field and administrative record management Strong customer service background

Skills, Knowledge and Abilities
  • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
  • Helpful, knowledgeable and polite while maintaining a positive attitude
  • Interpret a variety of instructions in a variety of communication mediums
  • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
  • Knowledge of insurance policies and requirements
  • Knowledge of medical billing practices and of billing reimbursement
  • Maintain confidentiality and practice discretion and caution when handling sensitive information
  • Mapping skills including ability to plan me-saving delivery routes
  • Mechanical aptitude with ability to learn
  • Medical terminology
  • Multi-task along with attention to detail
  • Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
  • Read and successfully interpret written directions and/or instructions in English
  • Self-motivational, organized, me-management and deductive problem solving skills
  • Sense of urgency and responsiveness to physicians, location employees and patients
  • Work independently and as part of a team

Physical Demands
  • Lift 10lbs at times
  • Requires sitting, walking, standing, talking or listening; extensive hours sittng at a desk
  • Requires close vision to small print on computer and or paperwork; extensive hours working on the computer

Machines, Equipment and Technical Abilities
  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
  • Office equipment; fax machine, copier, printer, phone and computer

Work Environment
  • Office environment

Benefits
  • 401k
  • Medical, Dental and Vision
  • Generous Paid Time Off and Paid Holidays

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. AMME Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
AMME Inc. is a DRUG FREE WORKPLACE

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