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Healthcare Customer Service Rep Jobs (NOW HIRING)

Global Pharma Tek

Customer Service Rep

Phoenix, AZ · On-site

$16 - $21.50/hr

Phoenix, AZ 85034 Shift: 8:30 AM to 5 PM M-F Duration: 4 Month + As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through ...

Noll Human Resource Services

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Bilingual Pharmacy Customer Service

Omaha, NE · On-site

$18 - $20/hr

A local non-profit healthcare organization is seeking a friendly, dependable, and customer-focused Bilingual Pharmacy Customer Service Representative to join a busy healthcare pharmacy team. This ...

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Healthcare Customer Service Rep information

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How much do healthcare customer service rep jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for healthcare customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Healthcare Customer Service Reps?

Healthcare Customer Service Representatives are professionals who assist patients, healthcare providers, and insurance companies with questions and issues related to healthcare services. They handle inquiries about medical billing, insurance claims, appointments, and patient records, ensuring that customers receive accurate information and support. These representatives play a key role in maintaining patient satisfaction by resolving concerns efficiently and acting as a liaison between patients and healthcare organizations.

What are some common challenges faced by Healthcare Customer Service Representatives, and how can they effectively address them?

Healthcare Customer Service Representatives often navigate complex questions from patients regarding insurance coverage, billing, and medical procedures. A common challenge is communicating technical information in an understandable way while maintaining empathy, especially when patients are stressed or upset. Building strong problem-solving skills, staying updated with changing healthcare policies, and collaborating closely with clinical and billing teams can help reps address these challenges effectively. Ongoing training and support from supervisors also play a key role in ensuring success in this role.

What is the difference between Healthcare Customer Service Rep vs Medical Receptionist?

AspectHealthcare Customer Service RepMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk of medical offices, clinics
Employer & IndustryHealthcare providers, insurance companiesMedical practices, outpatient clinics
Primary FocusHandling patient inquiries, insurance, billingScheduling appointments, patient check-in

While both roles involve interacting with patients and healthcare staff, Healthcare Customer Service Reps primarily handle inquiries over the phone and assist with billing and insurance issues. Medical Receptionists focus on front-desk tasks like scheduling and greeting patients in person. Both roles require strong communication skills but differ in daily responsibilities and work settings.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Rep, and why are they important?

A Healthcare Customer Service Rep needs a solid understanding of healthcare terminology, insurance processes, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and phone systems is often required. Excellent communication, empathy, problem-solving, and active listening skills help reps effectively support patients and resolve issues. These skills and tools are vital for ensuring accurate information exchange, patient satisfaction, and efficient handling of sensitive healthcare concerns.
More about Healthcare Customer Service Rep jobs
What cities are hiring for Healthcare Customer Service Rep jobs? Cities with the most Healthcare Customer Service Rep job openings:
What states have the most Healthcare Customer Service Rep jobs? States with the most job openings for Healthcare Customer Service Rep jobs include:
What job categories do people searching Healthcare Customer Service Rep jobs look for? The top searched job categories for Healthcare Customer Service Rep jobs are:
Healthcare Customer Service Rep jobs near you
Infographic showing various Healthcare Customer Service Rep job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Healthcare Customer Service Representative

Healthcare Customer Service Representative

Managed Staffing

Chandler, AZ • Remote

$19 - $20/hr

Contractor

Posted 5 days ago

Job description

Job Overview
We are seeking a dedicated Healthcare Customer Service Representative to join our team. This role is essential in providing exceptional support to patients and healthcare providers, ensuring a smooth and efficient communication process. The ideal candidate will possess strong customer service skills, a solid understanding of medical terminology, and the ability to handle inquiries with professionalism and care.

Duties

  • Respond to patient inquiries via phone and email, providing accurate information regarding healthcare services and procedures.
  • Utilize computer systems for data entry and record management, ensuring all patient information is up-to-date and accurate.
  • Demonstrate excellent phone etiquette while managing multiple calls in a fast-paced environment.
  • Assist patients in navigating their healthcare options, including scheduling appointments and understanding insurance benefits.
  • Collaborate with medical staff to resolve issues and ensure patient satisfaction.
  • Maintain confidentiality of patient information in accordance with HIPAA regulations.
  • Analyze patient feedback to identify areas for improvement in service delivery.

Qualifications

  • Previous experience in a customer service role, preferably within a healthcare setting.
  • Strong communication skills, both verbal and written, with the ability to convey complex information clearly.
  • Proficiency in medical terminology is highly desirable; bilingual or multilingual candidates are encouraged to apply.
  • Excellent computer skills with experience in data entry and familiarity with healthcare software systems.
  • Ability to work effectively under pressure while maintaining attention to detail.
  • Experience in a medical office environment is a plus, along with strong analytical skills to assess patient needs effectively. Join our team as a Healthcare Customer Service Representative and contribute to enhancing the patient experience through your commitment to service excellence!