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Healthcare Customer Service Rep Jobs (NOW HIRING)

Teleperformance

Healthcare Customer Service Representative

$17 - $20.25/hr

... Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat ...

Credit Solutions LLC

Customer Service Representative

$16.50 - $22.25/hr

If you have experience in healthcare billing and finance and want a career where you can actually make a difference , apply today! Customer Service Representatives enjoy a competitive wage plus ...

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How much do healthcare customer service rep jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for healthcare customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Healthcare Customer Service Reps?

Healthcare Customer Service Representatives are professionals who assist patients, healthcare providers, and insurance companies with questions and issues related to healthcare services. They handle inquiries about medical billing, insurance claims, appointments, and patient records, ensuring that customers receive accurate information and support. These representatives play a key role in maintaining patient satisfaction by resolving concerns efficiently and acting as a liaison between patients and healthcare organizations.

What are some common challenges faced by Healthcare Customer Service Representatives, and how can they effectively address them?

Healthcare Customer Service Representatives often navigate complex questions from patients regarding insurance coverage, billing, and medical procedures. A common challenge is communicating technical information in an understandable way while maintaining empathy, especially when patients are stressed or upset. Building strong problem-solving skills, staying updated with changing healthcare policies, and collaborating closely with clinical and billing teams can help reps address these challenges effectively. Ongoing training and support from supervisors also play a key role in ensuring success in this role.

What is the difference between Healthcare Customer Service Rep vs Medical Receptionist?

AspectHealthcare Customer Service RepMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk of medical offices, clinics
Employer & IndustryHealthcare providers, insurance companiesMedical practices, outpatient clinics
Primary FocusHandling patient inquiries, insurance, billingScheduling appointments, patient check-in

While both roles involve interacting with patients and healthcare staff, Healthcare Customer Service Reps primarily handle inquiries over the phone and assist with billing and insurance issues. Medical Receptionists focus on front-desk tasks like scheduling and greeting patients in person. Both roles require strong communication skills but differ in daily responsibilities and work settings.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Rep, and why are they important?

A Healthcare Customer Service Rep needs a solid understanding of healthcare terminology, insurance processes, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and phone systems is often required. Excellent communication, empathy, problem-solving, and active listening skills help reps effectively support patients and resolve issues. These skills and tools are vital for ensuring accurate information exchange, patient satisfaction, and efficient handling of sensitive healthcare concerns.
More about Healthcare Customer Service Rep jobs
What cities are hiring for Healthcare Customer Service Rep jobs? Cities with the most Healthcare Customer Service Rep job openings:
What states have the most Healthcare Customer Service Rep jobs? States with the most job openings for Healthcare Customer Service Rep jobs include:
What job categories do people searching Healthcare Customer Service Rep jobs look for? The top searched job categories for Healthcare Customer Service Rep jobs are:
Healthcare Customer Service Rep jobs near you
Infographic showing various Healthcare Customer Service Rep job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Healthcare Customer Service Representative

Healthcare Customer Service Representative

Conduent, Inc.

Chesapeake, VA • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Conduent rating

6.0

Company rating: 6.0 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

37th of 72 rated call and contact centers

Job description


Healthcare Call Center Representative
Pay: $16.00 per hour; which may be below your state's minimum wage. Please take this into consideration when applying.
Work Schedule: Monday- Friday 9am-5:30pm EST
Job Type: Onsite Full-Timerole located in Chesapeake, VA. area
Training Provided: 5 weeks' paid training- Monday-Friday 9:30am-5:00pm EST
Job Overview
We are seeking dependable and customer-focused individuals to join our team as a Healthcare Call Center Representative. In this role, you will handle inbound calls from new and existing employee members regarding their benefits and plans. This is a fast-paced call center environment where strong communication skills and attention to detail are essential.
Key Responsibilities:
  • Answer inbound calls in a professional and timely manner
  • Assist members with questions related to their benefits and plans
  • Update account information as needed
  • Assist with changes to health plans, FSA or HSA plans for new and existing employees
  • Navigate multiple systems while accurately documenting interactions
  • Provide excellent customer service and resolve issues efficiently
  • Follow company policies and procedures to ensure compliance

What's In it for You!
  • Benefits available starting Day 1
  • Full-time, stable schedule
  • No Weekends Required
  • Paid training provided
  • Career Growth Opportunities

Requirements:
  • Must have a high school diploma/GED
  • Must be 18 years of age
  • Must be able to work on an Onsite in office position as is required for this role
  • Customer service and/or call center experience in healthcare is a PLUS but not required.
  • Basic computer proficiency and ability to navigate multiple systems and dual screens
  • Ability to work in a fast-paced, inbound call center environment
  • Ability to work with people of diverse backgrounds
  • Ability to solve problems through analysis and provided feedback
  • Must be able to work an 8-hour shift between 9am-530pm EST, Monday- Friday
  • Ability to establish and maintain effective working relationships with applicants, beneficiaries and co-workers.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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