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Healthcare Customer Service Rep Jobs (NOW HIRING)

Sleeptopia

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Healthcare Customer Service Representative

Lees Summit, MO · On-site

$17 - $18/hr

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In ... Better Health. Better Life. We provide expert guidance to ensure every night's rest fuels your ...

Teleperformance

Healthcare Customer Service Representative

$17.50 - $20.75/hr

... Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat ...

RN Express

Healthcare Customer Services Rep

Valhalla, NY

$17.75 - $21/hr

... representative as appropriate. Document in the computer system all members' issues and resolution ... Will consider candidates w/ Healthcare expr & have provided 'customer service' to people, but don't ...

Global Pharma Tek

Customer Service Rep

Harahan, LA

$14.25 - $19.25/hr

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.

Managed Staffing

TN · On-site

$18 - $19.80/hr

... retail, customer service environment, hospitality industry, military experience) Computer ... healthcare experience

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Healthcare Customer Service Rep information

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How much do healthcare customer service rep jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for healthcare customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Healthcare Customer Service Reps?

Healthcare Customer Service Representatives are professionals who assist patients, healthcare providers, and insurance companies with questions and issues related to healthcare services. They handle inquiries about medical billing, insurance claims, appointments, and patient records, ensuring that customers receive accurate information and support. These representatives play a key role in maintaining patient satisfaction by resolving concerns efficiently and acting as a liaison between patients and healthcare organizations.

What are some common challenges faced by Healthcare Customer Service Representatives, and how can they effectively address them?

Healthcare Customer Service Representatives often navigate complex questions from patients regarding insurance coverage, billing, and medical procedures. A common challenge is communicating technical information in an understandable way while maintaining empathy, especially when patients are stressed or upset. Building strong problem-solving skills, staying updated with changing healthcare policies, and collaborating closely with clinical and billing teams can help reps address these challenges effectively. Ongoing training and support from supervisors also play a key role in ensuring success in this role.

What is the difference between Healthcare Customer Service Rep vs Medical Receptionist?

AspectHealthcare Customer Service RepMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk of medical offices, clinics
Employer & IndustryHealthcare providers, insurance companiesMedical practices, outpatient clinics
Primary FocusHandling patient inquiries, insurance, billingScheduling appointments, patient check-in

While both roles involve interacting with patients and healthcare staff, Healthcare Customer Service Reps primarily handle inquiries over the phone and assist with billing and insurance issues. Medical Receptionists focus on front-desk tasks like scheduling and greeting patients in person. Both roles require strong communication skills but differ in daily responsibilities and work settings.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Rep, and why are they important?

A Healthcare Customer Service Rep needs a solid understanding of healthcare terminology, insurance processes, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and phone systems is often required. Excellent communication, empathy, problem-solving, and active listening skills help reps effectively support patients and resolve issues. These skills and tools are vital for ensuring accurate information exchange, patient satisfaction, and efficient handling of sensitive healthcare concerns.
More about Healthcare Customer Service Rep jobs
What cities are hiring for Healthcare Customer Service Rep jobs? Cities with the most Healthcare Customer Service Rep job openings:
What states have the most Healthcare Customer Service Rep jobs? States with the most job openings for Healthcare Customer Service Rep jobs include:
What job categories do people searching Healthcare Customer Service Rep jobs look for? The top searched job categories for Healthcare Customer Service Rep jobs are:
Healthcare Customer Service Rep jobs near you
Infographic showing various Healthcare Customer Service Rep job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 89% Full Time, 8% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Healthcare Customer Service Representative

AIDS FOR DAILY LIVING INC

Rocklin, CA

$17.75 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

Aids for Daily Living, Inc. is a provider of Disposable Medical Supplies and Enteral Nutrition Formula. Our organization, located in Rocklin, is seeking an onsite Customer Service Representative to join our team! In this role, you will provide support to our customers and referral sources, while establishing accounts and processing orders. Your responsibilities will include answering incoming calls and assist callers while performing multiple administrative tasks. The ideal candidate has experience within the HME Industry, is highly organized with excellent written and verbal communication skills along with a friendly and compassionate demeanor and an excellent attendance history.

Responsibilities

Answering and assisting incoming phone calls

Performing various administrative tasks

Submitting and following up on Authorization Requests

Managing assigned accounts

Qualifications

High school diploma/GED required

Previous experience as a Customer Service Representative or in a similar position

Previous experience with Insurance Policies: Strong understanding of PPO, HMO, Medi-cal, and Commercial plans

Familiarity with standard office equipment such as printers and fax machines

Excellent computer skills and knowledge of Microsoft Word, Outlook and Excel

Highly organized with excellent time management skills and the ability to prioritize projects

Excellent attendance history

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