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Healthcare Customer Service Rep Jobs (NOW HIRING)

CapLeo Global

Customer Service Rep

Phoenix, AZ

$16 - $21.50/hr

Customer Service Representative As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and ...

Global Pharma Tek

Customer Service Rep

Harahan, LA

$14.25 - $19.25/hr

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.

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How much do healthcare customer service rep jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for healthcare customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Healthcare Customer Service Reps?

Healthcare Customer Service Representatives are professionals who assist patients, healthcare providers, and insurance companies with questions and issues related to healthcare services. They handle inquiries about medical billing, insurance claims, appointments, and patient records, ensuring that customers receive accurate information and support. These representatives play a key role in maintaining patient satisfaction by resolving concerns efficiently and acting as a liaison between patients and healthcare organizations.

What are some common challenges faced by Healthcare Customer Service Representatives, and how can they effectively address them?

Healthcare Customer Service Representatives often navigate complex questions from patients regarding insurance coverage, billing, and medical procedures. A common challenge is communicating technical information in an understandable way while maintaining empathy, especially when patients are stressed or upset. Building strong problem-solving skills, staying updated with changing healthcare policies, and collaborating closely with clinical and billing teams can help reps address these challenges effectively. Ongoing training and support from supervisors also play a key role in ensuring success in this role.

What is the difference between Healthcare Customer Service Rep vs Medical Receptionist?

AspectHealthcare Customer Service RepMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk of medical offices, clinics
Employer & IndustryHealthcare providers, insurance companiesMedical practices, outpatient clinics
Primary FocusHandling patient inquiries, insurance, billingScheduling appointments, patient check-in

While both roles involve interacting with patients and healthcare staff, Healthcare Customer Service Reps primarily handle inquiries over the phone and assist with billing and insurance issues. Medical Receptionists focus on front-desk tasks like scheduling and greeting patients in person. Both roles require strong communication skills but differ in daily responsibilities and work settings.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Rep, and why are they important?

A Healthcare Customer Service Rep needs a solid understanding of healthcare terminology, insurance processes, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and phone systems is often required. Excellent communication, empathy, problem-solving, and active listening skills help reps effectively support patients and resolve issues. These skills and tools are vital for ensuring accurate information exchange, patient satisfaction, and efficient handling of sensitive healthcare concerns.
More about Healthcare Customer Service Rep jobs
What cities are hiring for Healthcare Customer Service Rep jobs? Cities with the most Healthcare Customer Service Rep job openings:
What states have the most Healthcare Customer Service Rep jobs? States with the most job openings for Healthcare Customer Service Rep jobs include:
What job categories do people searching Healthcare Customer Service Rep jobs look for? The top searched job categories for Healthcare Customer Service Rep jobs are:
Healthcare Customer Service Rep jobs near you
Infographic showing various Healthcare Customer Service Rep job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 89% Full Time, 8% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Pet Care Customer Service Representative

K9 Resorts of Lone Tree

Lone Tree, CO • On-site

$15.50 - $17/hr

Full-time

Posted 4 days ago

Job description

The Customer Service Representative provides critical telephone and in-person assistance to our valued clients. He or she provides exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person, on the phone, and via the internet. In addition, the Customer Service Representative helps with administrative duties, gathers information for follow up for the Sales team, and helps process orders.
The ideal candidate has a pleasant and courteous personality, is fluent in English, can provide excellent customer service even during times of stress, and has strong phone and computer skills. Previous customer service or other related experience is highly preferred. $15.50-$17.00/hour. Paid bi-weekly
RESPONSIBILITIES
  • Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints
  • Coordinates questions and issues with the appropriate department personnel
  • Maintains records of customer interactions and transactions
  • Handles customer complaints or escalates when necessary
  • Meets or exceeds all service and sales targets
  • Provides administrative assistance as needed
  • Attends all staff meetings, trainings, and educational classes as required
  • Performs other duties as assigned

QUALIFICATIONS
  • High school diploma or GED required; some post high school education or training preferred
  • Must be 18 years or older
  • Previous customer service or related experience preferred
  • Pleasant/friendly demeanor and an outgoing personality
  • Highly professional and dependable
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Strong organizational and problem-solving skills
  • Outstanding phone skills
  • Strong computer and internet skills, including Microsoft Office suite
  • Experience with CRM or other customer service software a plus

BENEFITS
***Benefits include free doggie daycare when working, discounted doggie daycare and boarding all year long. We also have several fun employee parties throughout the year, snacks for all employees while working, not to mention unlimited cuddle time with the doggies of our community!***
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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